SURFboard® SB6190 DOCSIS® 3.0 Cable Modem User Guide November 2016 Copyright 2016, ARRIS Enterprises, LLC. All rights reserved.
ARRIS Copyrights and Trademarks © 2016 ARRIS Enterprises, LLC. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, LLC. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
Table of Contents 1. Safety and Regulatory Information .......................................................................... 5 Important Safety Instructions............................................................................................ 5 FCC Statements.................................................................................................................. 7 Caring for the Environment by Recycling Your ARRIS Equipment ..................................... 9 2. Getting Started ....
8. Warranty Information ........................................................................................... 29 PN 365-095-28610 x.3 Copyright 2016 ARRIS Enterprises, LLC. All rights reserved.
Chapter 1 Safety and Regulatory Information Important Safety Instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Chapter 1: Safety and Regulatory Information Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface.
Chapter 1: Safety and Regulatory Information FCC Statements FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.
Chapter 1: Safety and Regulatory Information CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band. Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only. High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands.
Chapter 1: Safety and Regulatory Information Caring for the Environment by Recycling Your ARRIS Equipment When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.
Chapter 2 Getting Started Introduction The ARRIS SURFboard® SB6190 DOCSIS® 3.0® Cable Modem provides a secure high-speed broadband connection to the Internet and other online services on your home or small business network. You can use your SB6190 to directly connect a computer to your home or small business LAN through an Ethernet connection. This guide provides a product overview and instructions for installing your SB6190 and monitoring your cable modem and network operational status.
Chapter 2: Getting Started Item Description Support Information Card Contact information for obtaining technical support assistance with your SURFboard device SB6190 Quick Start Guide Basic information for installing the cable modem and connecting to the Internet on your home network.
Chapter 3 Product Overview Front Panel Figure 1: Table 2. LED Icon SB6190 Front View SB6190 Front Panel LED Icons Blinking On (Solid) Not applicable – icon does not blink. Green: Power is properly connected. Scanning for a downstream (receive) channel connection. Green: Non-bonded downstream channel is connected. Blue *: High-speed Internet connection with bonded downstream channels. Scanning for an upstream (send) channel connection. Green: Non-bonded upstream channel is connected.
Chapter 3: Product Overview Rear Panel Figure 2: Table 3. SB6190 Rear View SB6190 Rear Panel Ports & Connectors Description Reset Button Can be used to reboot the cable modem or reset the cable modem settings. To reboot (or restart) the modem, press the indented Reset button once using the end of a paper clip or other small object with a narrow tip, and then release.
Chapter 3: Product Overview Cable Modem Label Figure 3: Sample SB6190 Cable Modem Label The cable modem label is located on the bottom of your SB6190. It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, contact your service provider for assistance.
Chapter 4 Installing the Cable Modem Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SB6190 to Your Computer Before installing the SB6190: Check with your service provider to ensure broadband cable service is available in your area.
Chapter 4: Installing the Cable Modem 5. Connect the power adapter (included) to the Power port on the rear of the SB6190. 6. Plug the other end of the power adapter into an electrical wall outlet that is not controlled by a wall switch. Note: This automatically powers ON the SB6190.
Chapter 5 Using the Cable Modem Web Manager The SB6190 Web Manager is available to view and monitor the SB6190 operational status and network configuration settings. You can also use the web manager to reset or reboot your SB6190. Note: You may notice that some of the SB6190 Web Manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider to prevent unauthorized modifications to certain cable modem configuration parameters.
Chapter 5: Using the Cable Modem Web Manager Figure 5: SB6190 Status Screen Note: If you cannot access the HTML pages in the SB6190 Web Manager, please contact ARRIS Technical Support for assistance. SB6190 Web Manager Screen Options Menu Buttons and Links You can use the web manager buttons or links to view the status and network configuration screens for your SB6190. The SB6190 menu buttons are displayed along the top of the SB6190 Web Manager screen (see Figure 5).
Chapter 5: Using the Cable Modem Web Manager Figure 6: SB6190 Web Manager Menu Buttons The SB6190 menu links are displayed along the bottom of the SB6190 Web Manager screen. To display a specific web manager screen, click the menu link. Figure 7: Table 4. SB6190 Web Manager Menu Links SB6190 Web Manager Screen Options Screen Option Function Displays startup diagnostic information for the cable modem. Also provides the current network connection status of the cable modem.
Chapter 5: Using the Cable Modem Web Manager Get Help The Help feature provides a brief description for the SB6190 Web Manager screens. Click the Help menu button or link on the SB6190 Web Manager screen to open the SB6190 Help screen. Figure 8: SB6190 Help Screen Exit the SB6190 Web Manager To exit the SB6190 Web Manager: Click (Close button) in the upper right corner of the web browser window to exit the SB6190 Web Manager and close the web browser window. PN 365-095-28610 x.
Chapter 6 Monitoring Your Cable Modem and Connected Network Note: You may notice that some of the SB6190 Web Manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider for security reasons and also to prevent unauthorized modifications to certain cable modem configuration parameters. Contact your service provider to obtain special authorization to change the cable modem frequencies or other configuration settings.
Chapter 6: Monitoring Your Cable Modem and Connected Network View the SB6190 Network Connection Status The SB6190 Status screen displays the current connection status of the SB6190 as well as the downstream and upstream bonded channel connections for receive and send data transmissions. To open the Status screen: 1. Open the SB6190 Web Manager (see Start the SB6190 Web Manager). 2. Click the Status menu button or link on the SB6190 Web Manager screen. The SB6190 Status screen displays.
Chapter 6: Monitoring Your Cable Modem and Connected Network View the SB6190 Event Log The SB6190 generates a running log of the activities, events, and alerts detected during the cable modem operation. Note: This information may be useful if you have to contact ARRIS Technical Support or your service provider to help diagnose and correct any problems that may occur with your SB6190. To open the Event Log screen: 1. Open the SB6190 Web Manager (see Start the SB6190 Web Manager). 2.
Chapter 6: Monitoring Your Cable Modem and Connected Network View the SB6190 Configuration Settings The SB6190 Configuration screen displays the downstream frequency and upstream channel connection to the network. When the SB6190 successfully connects to the network, it stores the connection frequency to automatically connect whenever you log back in to the SB6190.
Chapter 6: Monitoring Your Cable Modem and Connected Network Figure 13: SB6190 Restore Factory Defaults Configuration Screen 3. Click Restore Factory Defaults. The following message displays: Figure 14: Restore Factory Defaults Dialog Box 4. Click OK to continue. The SB6190 Web Manager will automatically open when the Restore Factory Defaults process is finished. Restart the SB6190 To reboot the SB6190: 1. Open the SB6190 Web Manager (see Start the SB6190 Web Manager). 2.
Chapter 6: Monitoring Your Cable Modem and Connected Network Figure 15: SB6190 Restart Cable Modem Configuration Screen 3. Click Reboot. The following message dialog will display: Figure 16: Cable Modem-Reboot Dialog Box 4. Click OK. The following message will display: The device has been reset… RELOAD. 5. Click RELOAD to open the SB6190 Web Manager.
Chapter 7 Troubleshooting Tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SB6190 front panel LEDs (see Front Panel LED Icons and Error Conditions) for more information). You may have to reset the SB6190 configuration to the default factory settings if the SB6190 is not functioning properly.
Chapter 7: Troubleshooting Tips Modem Problem Possible Solution Cannot Access the Internet Check that all cable and power connections on your cable modem and computer are properly connected. Check that the Power and Online LED icons on the front panel are lit up solid. Contact your service provider for assistance. Front Panel LED Icons and Error Conditions The SB6190 front panel LED icons provide status information for the following error conditions: Table 6.
Chapter 8 Warranty Information SURFboard SB6190 DOCSIS 3.
Chapter 8: Warranty Information ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE.
Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.
SURFboard SBR-AC1900P Wi-Fi Router User Guide STANDARD PN 365-095-28244 x.
SURFboard SBR-AC1900P Wi-Fi Router User Guide STANDARD PN 365-095-28244 x.1 ARRIS Copyrights and Trademarks ©Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
Table of Contents 1. Important Safety Instructions .................................................................................. 6 Temperature Requirements .............................................................................................. 7 FCC Part 15 ........................................................................................................................ 7 RF Exposure...........................................................................................................
5. Setting Up a Wireless Network Connection............................................................ 26 Launch the SBR-AC1900P Quick Start Wizard ................................................................. 26 Manually Connect to Your Wireless Network ................................................................. 30 Use the WPS Button to Connect Your WPS-Enabled Wireless Device ............................ 30 Test Your Wireless Network Connection..................................................
Change the Default User Name and Password ............................................................... 53 Set Up Firewall Protection ............................................................................................... 55 Set Up Firewall Event Log Notifications........................................................................... 56 Set Up Remote Configuration Management ................................................................... 57 Filter Devices Based on IP Address ..............
Chapter 1 Important Safety Instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Chapter 1: Important Safety Instructions It is recommended that the customer install an electrical surge protector in the electrical outlet to which this device is connected. This is to avoid damaging the device by local lightning strikes and other electrical surges. Postpone installation until there is no risk of thunderstorm or lightning activity in the area.
Chapter 1: Important Safety Instructions WARNING Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. For the U.S.
Chapter 1: Important Safety Instructions Radiation Exposure Statement: This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 30 cm between the radiator & your body. Déclaration d'exposition aux radiations: Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement non contrôlé.
Chapter 1: Important Safety Instructions CARING FOR THE ENVIRONMENT BY RECYCLING When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.
Chapter 2 Product Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the SURFboard SBR-AC1900P Wi-Fi Router brings it all to you faster and more reliably. The SURFboard SBR-AC1900P Wi-Fi® Router provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The SBR-AC1900P also provides 802.
Chapter 2: Product Overview About The Wi-Fi Router The SBR-AC1900P is more than just a Wi-Fi Router. This advanced Access Point is the start of a new home network experience that offers the following benefits: Two concurrent 802.11ac radios: one for the 5 GHz band and one for the 2.4 GHz band. These radios provide automatic client-directed connections for optimal Wi-Fi connectivity and speed based on a client's capability.
Chapter 2: Product Overview more efficient in an environment with multiple power line networks (such as apartment buildings or office buildings) with the capability of recognizing up to 250 other networks to avoid interference. G.hn communications are encrypted using the advanced standard AES 128-bit encryption for secure transmissions. In order to ensure the best performance of your G.hn network, we recommend that you only use 3-prong grounded outlets.
Chapter 2: Product Overview Recommended Hardware The following hardware configuration is recommended. Computers not meeting this configuration can still work with the SBR-AC1900P, but may not be able to make maximum use of SBR-AC1900P throughput. CPU: P4, 3 GHz or faster. RAM: 1 GB or greater. Ethernet: Gig-E (1000Base-T). Wi-Fi: 802.11a, b, g, n, or ac compliant Wi-Fi equipment. Windows Windows 7, Windows 8, or Windows 10. A supported Ethernet or wireless LAN connection must be available.
Chapter 2: Product Overview 1. 2. 3. 4. 5. 6. Model name. Part number. WiFi network name (SSID). WiFi passcode (key). WAN MAC address. Serial number. Contact Information Please visit the ARRIS Support website http://www.SURFboard.com/Support/SBR-AC1900P for self-help technical support and product documentation. We can also provide technical assistance via chat and email on the support website. ARRIS Support is available by phone at 877-466-8646.
Chapter 3 Installing the Wi-Fi Router Before you start, make sure that: You have all the Items You Need (page 13). The modem and power outlets are available nearby. Front Panel The front of the Wi-Fi Router has a single LED that indicates the status of the Wi-Fi Router. Color/Behavior Description Solid green Normal operation. Solid amber Standby mode. Flashing amber WPS pairing mode. Flashing red Start-up mode, or error.
Chapter 3: Installing the Wi-Fi Router Name Description AC in Connector for the power cord. WPS/G.hn pairing button Begins associating the Wi-Fi Router with either a wireless device or a G.hn device. Press and hold the button for two to three seconds to initiate G.hn pairing. Press and hold the button for five to 10 seconds to initiate WPS pairing. Press and hold the button for 15 Seconds or more to unpair the Wi-Fi Router from the G.hn network. USB 3.0 USB 3.0 host connector. USB 2.0 USB 2.
Chapter 3: Installing the Wi-Fi Router LED Color/Behavior Description G.hn signal strength Solid green Excellent link. Flashing green Receiving/transmitting data, excellent link. Solid amber Good link. Flashing amber Receiving/transmitting data, good link. Solid red Fair link. Flashing red Receiving/transmitting data, fair link. Off No link. Solid green Secure pairing complete. Connected to G.hn network with encryption enabled. Flashing green Secure pairing in progress.
Chapter 3: Installing the Wi-Fi Router Standby Mode The diamond-shaped button on top of the Wi-Fi Router is used to put the Wi-Fi Router into Standby mode. When you press this button, the Wi-Fi capability is disabled for additional security and power savings. The front LED turns amber when Standby is activated. Press the button again to re-activate the Wi-Fi Router.
Chapter 3: Installing the Wi-Fi Router Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections. Increase range Decrease range Locating the unit centrally. Creating as much "line-of-sight" as possible with client devices. Metal or concrete walls between the Wi-Fi Router and other devices. Large metal appliances, aquariums, or metal cabinets between the Wi-Fi Router and other devices. Interference and RF noise (2.
Chapter 3: Installing the Wi-Fi Router The Wi-Fi Router package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Wi-Fi Router directly to a computer, or to an Ethernet switch with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e or Cat6 cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.
Chapter 3: Installing the Wi-Fi Router 4. Connect the power adapter (included) to the power connector on the back of the Wi-Fi Router, and then connect the power adapter to an available AC outlet. Wait until the 2.4 GHz and 5 GHz LEDs on the rear panel of the Wi-Fi Router turn solid green. 5.
Chapter 4 Setting up an Internet Connection Important: Your computer may already be configured to automatically access the Internet. If so, do not change the network options on your computer. Please contact ARRIS Technical Support for assistance or verification. If you cannot access the Internet after installing the Wi-Fi Router, you may have to manually set up your computer to connect to the Internet.
Chapter 4: Setting up an Internet Connection 4. Click Local Area Connection to open the Local Area Connection Status window. 5. Click Properties to open the Local Area Connection Properties window. STANDARD PN 365-095-28244 x.1 Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
Chapter 4: Setting up an Internet Connection 6. Select Internet Protocol Version 4 (TCP/IPv4) and then click Properties to open the TCP/IPv4 Properties window. 7. Select Obtain an IP address automatically and Obtain DNS server address automatically. 8. Click OK to save the TCP/IP settings and close the Internet Protocol Properties window. 9. Close the remaining windows. Verify & Renew Your IP Address 1. Open a command prompt window using the Start button and Run command from the Taskbar on your desktop.
Chapter 5 Setting Up a Wireless Network Connection It is highly recommended that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network. You must currently have access to an Internet service in your home before you can set up a wireless network connection. Also, make sure your computer and the SBR-AC1900P are connected through an Ethernet connection.
Chapter 5: Setting Up a Wireless Network Connection 4. Click Login to open the SBR-AC1900P Web Manager. The Launch Quick Start Wizard screen appears. Note: If you have changed the default user name or password and cannot remember the new user name or password, you can reset the Wi-Fi Router to the factory default settings. To do this, insert a pointed, non-metallic object into the indented Reset button on the back of the SBR-AC1900P, then press and hold the button for more than 10 seconds.
Chapter 5: Setting Up a Wireless Network Connection 6. Click Next. The Quick Start Wizard asks if you want to disable Band Steering. 7. Click Next. The Quick Start Wizard prompts you to enter a network name and passphrase. 8. Enter a Network Name (SSID) for your wireless network. The network name must contain from one to 32 alphanumeric characters. 9. Enter a Passphrase or Wi-Fi Security Key. This is the sign-on access code for your wireless network.
Chapter 5: Setting Up a Wireless Network Connection 11. Click Next. The Wi-Fi security type is created. The WPA2-PSK security code is the strongest security default. 12. Click Next. The Quick Start Wizard prompts you to change the default username or password. If you do not change your username and password now, you can choose to change them later using the standard configuration screens. 13. Click Next to start the Wi-Fi Security mode.
Chapter 5: Setting Up a Wireless Network Connection Manually Connect to Your Wireless Network You can user your Wi-Fi-enabled device to connect to the SBR-AC1900P by searching for the network name assigned to your network. The default network name is listed on the security label on the bottom of your Wi-Fi Router. When prompted, enter your Wi-Fi Passcode to connect. The default passcode is listed on the security label on the bottom of your Wi-Fi Router.
Chapter 5: Setting Up a Wireless Network Connection Register Your SBR-AC1900P After you complete the Quick Start Wizard, the Web Manager prompts you to register your SBR-AC1900P. 1. Click Register now to register your SBR-AC1900P now. Note: If you do not want to register your SBR-AC1900P right now, you can click Ask me later. The Web Manager will prompt you to register the next time you log into the Web Manager. Note: If you do not want the Web Manager to prompt you to register again, click Stop asking.
Chapter 6 Adding G.hn Extenders To Your Network Whenever you plug multiple G.hn devices into a power outlet in your home, the devices will detect each other automatically and begin to communicate over your home's existing power lines. However, these devices will be communicating over an unsecured network. In order to create a secure network, you must securely pair the devices with each other. Secure pairing creates a secure connection between two or more G.hn devices on a power grid.
Chapter 6: Adding G.hn Extenders To Your Network The G.hn signal strength LED on the side of the SBR-AC1900P indicates the strength of the G.hn signal. If the LED is red or amber, consider adjusting the location to find a better signal. LED Color G.hn Signal Strength Green Excellent signal. Amber Good signal. Red Fair signal. 4. Once the devices are securely paired (Green LED), you are now ready to connect your client device (PC, TV, Game Console, etc.
Chapter 6: Adding G.hn Extenders To Your Network 4. Click Login to open the SBR-AC1900P Web Manager. The SBR-AC1900P Main Screen appears. 5. Click Advanced on the SBR-AC1900P Main Menu, and click RipCurrent (G.hn) from the Advanced submenu options. 6. In the Domain Name field, enter the domain name that you want to assign to your network. 7. In the Pairing password field, enter the pairing password that you want to assign to your network. 8. Click Apply. 9.
Chapter 6: Adding G.hn Extenders To Your Network 2. In the Address bar, type http://mysurfboard.local for the IP address, and then press Enter. The Login screen appears. 3. Type the default user name and password. Both entries are case-sensitive. Username: admin Password: password 4. Click Login to open the SBR-AC1900P Web Manager. The SBR-AC1900P Main Screen appears. 5. Click Advanced on the SBR-AC1900P Main Menu, and click RipCurrent (G.hn) from the Advanced submenu options. 6. Click UNPAIR.
Chapter 7 Managing Your Wi-Fi Router and Connected Networks Use the ARRIS SURFboard Manager app or the SBR-AC1900P Web Manager to view and monitor the configuration settings and operational status of your Wi-Fi Router. You can also use the SBR-AC1900P Web Manager to configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network (page 53) for more information.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks SBR-AC1900P for the first time. See Change the Default User Name and Password (page 53) for more information. 1. Open any web browser on the computer connected to the SBR-AC1900P. 2. In the Address bar, type http://mysurfboard.local for the IP address, and then press Enter. The Login screen appears. 3. Type the default user name and password. Both entries are case-sensitive. Username: admin Password: password 4.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Wi-Fi Router Web Manager Menu Options Main Menu Buttons The SBR-AC1900P main menu buttons are displayed along the top of the SBR-AC1900P Web Manager screen. To display the drop-down submenu options, click the menu button. Main Menu Links The SBR-AC1900P main menu and related submenu option links are also displayed along the bottom of the SBR-AC1900P Web Manager screen. To open a submenu option, click the link.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Menu Option Function Logout Closes the SBR-AC1900P Web Manager. Get Help You can choose any of the following three options to obtain help information for any SBR-AC1900P Web Manager function. General help information is available for any SBR-AC1900P menu option when you click the Help button on that page. Help Overview (page 39). Help Links (page 40). Field Level Help (page 40).
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Help Links Provides a concise list of your configuration settings with applicable links for easy access when you click Help, About on the SBR-AC1900P Main Menu. The link opens the related configuration screen. Field Level Help More specific help information is available throughout the web manager for field level help when you click Help located to the right of the applicable field (see sample screenshot below).
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 3. Click the Refresh button (F5) in your web browser to reload the information on the screen. Test Your Connection The Status Diagnostics screen lets you perform a series of tests to make sure that your SBR-AC1900P is connected and displays information about the ping test parameters. To run a ping test: 1. Click Status on the SBR-AC1900P Main Menu. 2. Click Diagnostics from the Status submenu options. 3.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks To configure your LAN: 1. Click Basic on the SBR-AC1900P Main Menu. 2. Click DHCP from the Basic submenu options. 3. In the LAN Network Configuration section, choose the settings that you would like to apply to your LAN, and click Apply. 4. In the Reserved IP Client List section, click Add to set up a list of IP addresses that you want to reserve. 5.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 2. Click DDNS from the Basic submenu options. 3. 4. 5. 6. In the DDNS Service field, select the DDNS service that you are using. In the Username field, type the username associated with the DDNS account. In the Password field, type the password associated with the DDNS account. In the Host Name field, type the "friendly" name that you want to assign to your SBR-AC1900P. 7. Click Apply to save your changes.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 2. Click USB Connect from the Basic submenu options. Disable LEDs on the Back Panel The Basic LED Control screen lets you disable the LEDs on the back panel of your Wi-Fi Router, if you want. To disable the LEDs on the back panel: 1. Click Basic on the SBR-AC1900P Main Menu. 2. Click LED Control from the Basic submenu options. 3. In the LEDs field, select Disabled. 4. Click Apply.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Set Up Your Primary Wireless Network 1. Click Wireless on the SBR-AC1900P Main Menu. 2. Click Primary Network Settings from the Wireless submenu options. 3. Select the tab for the band whose settings you want to configure. 4. Select Enabled or Disabled in the Wireless Network field to turn ON or OFF wireless networking on your home network. 5.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks • Unencrypted: network security is not set for your wireless network. This allows access to your wireless network without a Wi-Fi Security key. • WPA-PSK: combination Wi-Fi Protected Access with Pre-Shared Key and Wi-Fi Protected Access with Pre-Shared Key. • WPA2 (Enterprise): Wi-Fi Protected Access version 2 provides additional network security and requires a user name and password for network logon.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 2. Click Guest Network Settings from the Wireless submenu options. 3. Select the tab for the band whose settings you want to configure. 4. Select the guest network from the Selected Guest Network drop-down list. 5. Select Enabled or Disabled in the Guest Network field to turn ON or OFF the selected wireless guest network. 6.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 11. Enter the amount of time (in seconds) that an IP address will be available to a device on your guest network in the Lease Time field. 12. Select Enabled or Disabled in the UPnP (Universal Plug and Play) Enable field to allow or block any network devices, such as computers, smart phones, tablets, gaming devices, or printers to automatically connect to your home network. 13.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks your SBR-AC1900P and are also operating within close proximity in your home. If you experience wireless network interference, try changing the wireless channel on the SBR-AC1900P to improve network connectivity (or signal strength) and avoid network interference. By default, your SBR-AC1900P is set to choose a channel automatically. To change the wireless channel on the SBR-AC1900P: 1. Click Wireless on the SBR-AC1900P Main Menu. 2. Click 802.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks Restore Your Gateway Configuration Settings Caution: This action will delete your current SBR-AC1900P configuration settings and allow you to restore a previously saved gateway configuration. Note: After the configuration settings are restored, the SBR-AC1900P will automatically reboot and you will have to log on using the default username (admin) and password (password). 1. Click Basic on the SBR-AC1900P Main Menu. 2.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks 2. Click Security from the Status submenu options. 3. Select Yes under Restore Factory Defaults. 4. Click Apply. A message appears, telling you to reboot the modem for the new settings to take effect. 5. Click OK. 6. Click Status on the SBR-AC1900P Main Menu. 7. Click Configuration from the Status submenu options to display the Status Configuration screen. 8. Click Reboot. 9. Log back in using the default username and password.
Chapter 7: Managing Your Wi-Fi Router and Connected Networks You can download the latest firmware release from http://www.SURFboard.com/Support/SBR-AC1900P. To load the new firmware release onto your SBR-AC1900P Wi-Fi Router: 1. Click Status from the configuration screen and select Router Upgrade from the drop-down menu. 2. Click Browse to locate the new firmware file. 3. Select the new firmware file and click Open. 4. Click Upload to load the new firmware onto your SBR-AC1900P Wi-Fi Router.
Chapter 8 Protecting & Monitoring Your Wireless Network After you have successfully connected the SBR-AC1900P and your wireless devices, you should configure the Wi-Fi router to protect your wireless network from unwanted and unauthorized access by any wireless devices that are within range of your wireless network. Although security for the SBR-AC1900P is already configured, you can use the SBR-AC1900P Web Manager to set the level of security and access that you want on your home network.
Chapter 8: Protecting & Monitoring Your Wireless Network 7. Complete each field entry, but note the following: • All fields (for example, Current Username & Current Password) are case-sensitive. Note: The first time that you log in, the Current Username is admin and the Current Password is password. • Make sure No is selected under Restore Factory Defaults. 8. Click Apply to update your user name. STANDARD PN 365-095-28244 x.1 Copyright ARRIS Enterprises, LLC, 2016. All Rights Reserved.
Chapter 8: Protecting & Monitoring Your Wireless Network 9. Click the drop-down arrow to select Change Password. 10. Complete each field entry, but note the following: • All fields are case-sensitive. • The Username is your new user name, if you changed it. • Make sure No is selected for Restore Factory Defaults. • Find a secure place to write down and keep your new user name and password. 11. Click Apply to update your password.
Chapter 8: Protecting & Monitoring Your Wireless Network 2. Click Protection Level from the Firewall submenu options. 3. Click the Firewall Protection Setting drop-down button to select the firewall protection level. Possible values: • • • • Off. Low. Medium. High. Note: Selecting Off will disable firewall protection on your home network. Your computer(s) and other Ethernet-enabled devices on your network will be at risk for possible attacks from viruses and hackers. 4.
Chapter 8: Protecting & Monitoring Your Wireless Network To set up Firewall Event Log notifications: 1. Click Firewall on the SBR-AC1900P Main Menu. 2. Click Local Log from the Firewall submenu options. 3. Enter your email address in the Contact Email Address field. 4. Enter the name of the email server in the SMTP Server Name field. Check with your service or email provider. 5. Enter the user name for your email account in the SMTP Username field. 6.
Chapter 8: Protecting & Monitoring Your Wireless Network Note: Most users will not need to set up a pass-through MAC address. However, if you need to do so, type the address in the Pass-through MAC Addresses field, and click Add MAC Address. Filter Devices Based on IP Address You can set up your Wi-Fi Router to prevent certain devices from accessing the Internet, based on IP address. To block certain devices from reaching the Internet: 1. Click Advanced on the SBR-AC1900P Main Menu. 2.
Chapter 8: Protecting & Monitoring Your Wireless Network 2. Click MAC Filtering from the Advanced submenu options. 3. In the MAC Filters section, type the MAC address of the device that you want to block from reaching the Internet, and click Add Mac Address. The address is added to the white box in the middle of the screen.
Chapter 8: Protecting & Monitoring Your Wireless Network To restrict access to your wireless network: 1. Click Wireless on the SBR-AC1900P Main Menu. 2. Click Access Control from the Wireless submenu options. 3. Select the tab for the band whose access you want to restrict. 4. In the Selected Network field, choose the network for which you want to restrict access. 5.
Chapter 8: Protecting & Monitoring Your Wireless Network 2. Click Quality of Service from the Wireless submenu options. 3. Choose your configuration settings, and click Apply. Configure Wireless Media Settings 1. Click Wireless on the SBR-AC1900P Main Menu. 2. Click Media from the Wireless submenu options. 3. Select the tab for the band whose settings you want to configure. 4. Choose your configuration settings, and click Apply.
Chapter 8: Protecting & Monitoring Your Wireless Network 3. Follow the directions in the following sections to set up different kinds of filters. Note: You can set up multiple filters, if necessary. For example, suppose you want to block certain websites at all times, but you also want to block all web browsing on weekdays between 2:00 and 5:00 p.m. You would follow the steps in To Block Certain URL Addresses (page 62) to set up a filter to block that website at all times.
Chapter 8: Protecting & Monitoring Your Wireless Network To Block All Web Browsing 1. At the top of the screen, click the drop-down box and select Block Web Browsing. 2. Enter a name to identify this user profile in the Description field. 3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. 4. Select the days of the week that you want to block access. 5. Select the time range that you want to block access. 6.
Chapter 8: Protecting & Monitoring Your Wireless Network To Block All Internet Use 1. At the top of the screen, click the drop-down box and select Block All Internet. 2. Enter a name to identify this user profile in the Description field. 3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. 4. Select the days of the week that you want to block access. 5. Select the time range that you want to block access. 6.
Chapter 8: Protecting & Monitoring Your Wireless Network To Set Up a Custom Filter 1. At the top of the screen, click the drop-down box and select Block Custom. 2. Enter a name to identify this user profile in the Description field. 3. Enter the 12-digit (hexadecimal) MAC address of the device for which you are creating Parental Controls in the MAC Address field. 4. Enter the web address of the Internet site that you want to block in the URL field. 5.
Chapter 8: Protecting & Monitoring Your Wireless Network function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings. Note: If you enable the firewall and set up custom port triggers, then you must configure the firewall to allow traffic through those custom ports. See Set Up Firewall Protection (page 55) for more information. To configure Port Triggers: 1. Click Advanced on the SBR-AC1900P Main Menu bar. 2.
Chapter 8: Protecting & Monitoring Your Wireless Network Note: It is recommended that you manually configure the TCP/IP settings listed below on the computer you are setting up for remote access. Otherwise, remote access to your computer will not be available on the Internet. IP address Subnet mask Default gateway DNS address (at least one) To set up Port Forwarding: 1. Click Advanced on the SBR-AC1900P Main Menu bar. 2. Click Port Forwarding from the Advanced submenu options.
Chapter 8: Protecting & Monitoring Your Wireless Network 3. Do the following to set up your Local IP Address: a. Enter the IP address of your local computer that you are setting up for port forwarding. b. Enter the port number of your choice in the Start Port field. Repeat the same port number in the End Port field. Note: To forward a range of ports, enter the first number of the port range in the Local Start Port field and the last number of the port range in the Local End Port field. c.
Chapter 8: Protecting & Monitoring Your Wireless Network Set Up the DMZ Host Caution: The gaming DMZ host is not protected by the SBR-AC1900P Wi-Fi Router firewall. It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet. Consider carefully before configuring a device to be in the DMZ. You can configure one computer on your home network to be the DMZ Host.
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