Full Product Manual

Chapter 4: Installing the Cable Modem

PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide

5. Connect the power adapter (included) to the Power port on the rear of the SB6190.

6. Plug the other end of the power adapter into an electrical wall outlet that is not controlled

by a wall switch.

Note: This automatically powers ON the SB6190.

Establish an Internet Connection

Although your computer may already be configured to automatically access the Internet, you

should still perform the following cable modem connectivity test to check that your network

devices were connected properly:

1. Power ON the computer connected to the SB6190 if it is turned off, and then log in.

2. Contact your service provider to activate (provision) the SB6190. You may have to provide

the HFC MAC ID listed on the cable modem label.

Note: Your service provider may allow for automatic activation which will

automatically launch their special website when you open a web browser.

3. After the SB6190 is provisioned (activated), open a web browser (such as Internet

Explorer, Google Chrome, Firefox, or Safari) on your computer.

Note: If the special website did not open, continue with step 4. If the website opened,

proceed to step 5.

4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.

The ARRIS website should open. If it failed to open, please contact your service provider

for assistance.

5. Check that the Power, Receive, Send, and Online front panel LEDs on the SB6190 light up

in sequential order. See Front Panel (page 12) for additional LED status information.

 If all four LEDs did not light up Solid and you also are not connected to the Internet,

you may have to contact your service provider to reactivate your SB6190 or check for

possible signal issues.

 If you still cannot connect to the Internet, the SB6190 may be defective. Please call

ARRIS Technical Support at 1-877-466-8646 for assistance.