Full Product Manual

PN 365-095-28610 x.3 SURFboard SB6190 Cable Modem User Guide

Table of Contents

1. Safety and Regulatory Information .......................................................................... 5

Important Safety Instructions ............................................................................................ 5

FCC Statements .................................................................................................................. 7

Caring for the Environment by Recycling Your ARRIS Equipment ..................................... 9

2. Getting Started ..................................................................................................... 10

Introduction ..................................................................................................................... 10

In the Box ......................................................................................................................... 10

Additional Item(s) Needed (Not Included) ............................................................. 11

System Requirements ...................................................................................................... 11

Contact Information ........................................................................................................ 11

3. Product Overview ................................................................................................. 12

Front Panel ...................................................................................................................... 12

Rear Panel ........................................................................................................................ 13

Cable Modem Label ......................................................................................................... 14

4. Installing the Cable Modem ................................................................................... 15

Connect the SB6190 to Your Computer .......................................................................... 15

Establish an Internet Connection .................................................................................... 16

5. Using the Cable Modem Web Manager ................................................................. 17

Start the SB6190 Web Manager ...................................................................................... 17

SB6190 Web Manager Screen Options ................................................................... 18

Get Help ........................................................................................................................... 20

Exit the SB6190 Web Manager ........................................................................................ 20

6. Monitoring Your Cable Modem and Connected Network ....................................... 21

View the SB6190 Product Information ............................................................................ 21

View the SB6190 Network Connection Status ................................................................ 22

View the SB6190 Event Log ............................................................................................. 23

View the SB6190 Configuration Settings ......................................................................... 24

Restore the SB6190 Factory Default Settings .................................................................. 24

Restart the SB6190 .......................................................................................................... 25

Exit the SB6190 Web Manager ........................................................................................ 26

7. Troubleshooting Tips ............................................................................................. 27

Solutions .......................................................................................................................... 27

Front Panel LED Icons and Error Conditions .................................................................... 28