User's Manual

VoIP Issues 10
HomePortal® 5011NV/5012NV Intelligent Gateway Installation Guide Troubleshooting Installation Issues
VoIP Issues
The following table provides information to troubleshoot VoIP issues:
LAN Issues
The following table provides information to troubleshoot LAN issues:
Issue Possible Cause(s) What to Do
No VOICE 1 and VOICE 2 lights Inadequate connectivity Check the cable connection from the gateway to the
phone(s) and make sure if the cable(s) are securely
seated.
Inadequate SIP server or Line
configuration.
• For information about configuring SIP server, refer to
Configuring SIP Server in the HomePortal® Intelligent
Gateway 9.3.1.10 Configuration Guide.
• For information about configuring Line(s), refer to
Configuring Lines in the HomePortal® Intelligent Gateway
9.3.1.10 Configuration Guide.
No dial tone Service is down Verify that the phone is in the Active mode.
If the issue persists, contact the ISP.
Issue Possible Cause(s) What to Do
Unable to connect to the
gateway through the local
Ethernet port
Loose Ethernet cable
connection
• Check the Ethernet cable connection on the computer
and gateway, and make sure it is securely seated in both
ports.
•Check the ETHERNET indicator on the gateway. The
associated Ethernet port LED flickers green.
Wireless client is not getting an
IP address
Wireless modes on client and
AP are not compatible
Ensure that the wireless mode on the wireless client is
compatible to the wireless mode on the gateway.
Wireless signal strength is
weak
Wireless client is not in the
wireless range
Ensure that your wireless client is within the wireless
range of the gateway.
Setting custom encryption key
on the user interface gives an
error
Custom encryption key is not
conforming with the security
mode, key length, key type, or
value type
Configure the custom encryption key in a way that it
conforms to the security mode, key length, key type, or
value type.