User's Manual

12 Chapter 3 Troubleshooting
Troubleshooting 3
This chapter provides information about common gateway installation issues. If an
issue has more than one potential cause, the most common cause is listed first.
Connection issues
Use the information in this section to identify and resolve issues related to
connectivity.
The Power light is not on
• The power cable may be loose or disconnected. Check the power cable to ensure
that the cable is securely connected. If the power cable is plugged in to a power
strip or switched outlet, ensure that it is on. Ensure that you are using the power
supply that came with the gateway.
• The power supply may be faulty. Verify that the light on the power supply is green.
• The AC outlet may be faulty. Try plugging the gateway in to a known good outlet.
The Power light blinks immediately after the device starts, and then turns steady
green
• The Power light blinks during POST (Power on self-test). This is normal behavior.
The Power light is red
• The POST (Power on self-test) may have failed. Press the Reset button and hold it
for 10 seconds to reset the gateway.
The Broadband light blinks
• The Ethernet or DSL cable may be loose or disconnected. Check the connections
to ensure that the cable is securely connected.
• The DSL connection may not be established. Press the Reset button and hold it
for 10 seconds to reset the gateway. If resetting the gateway does not fix the
problem, contact your service provider.
The Broadband light blinks green for a long time, then turns red
• The gateway may have failed to synchronize with the service provider network.
Check the connections to ensure that the cable is securely connected.
• Your Internet service may not be activated. Contact your service provider.