User's Manual

14 Chapter 3 Troubleshooting
I cannot set a custom encryption key on the gateway user interface
• The custom encryption key may not conform with the security mode, key length,
key type, or value type. Configure the custom encryption key so that it conforms to
the security mode, key length, key type, or value type.
Voice issues
Use the information in this section to identify and resolve common issues related to
VoIP (Voice over Internet Protocol).
The Phone 1 and Phone 2 lights are not on
• The data cable may be loose or disconnected. Check the connections to ensure
that the cable is securely connected.
• The lines or SIP server may be configured incorrectly. For more information, see
the HomePortal Intelligent Gateway User Guide.
No dial tone
• The service may be down or not activated. Verify that the phone is in Active mode.
If the issue persists, contact your service provider.