Installation Guide

© 2016 ARRIS Enterprises, LLC. All rights reserved.
No part of this publication may be reproduced or
transmitted in any form or by any means without
written permission from ARRIS Enterprises, LLC.
ARRIS, SURFboard, and the ARRIS logo are all
trademarks or registered trademarks of ARRIS
Enterprises, LLC. Other trademarks and trade names
may be used in this document to refer to either the
entities claiming the marks or the names of their
products. ARRIS disclaims proprietary interest in the
marks and names of others.
ARSVD01709-b 10/2016
If the label is
not attached,
please refer to
the bottom of
your gateway.
4
The gateway label is located on the bottom of your
SBG7580-AC.
To receive high-speed Internet service, your service
provider may request the Media Access Control
(MAC) address (see HFC MAC ID) and Serial number
(see S/N) listed on the gateway label.
In the Box
SBG7580-AC
Wireless Gateway
Power Cord
Ethernet Cable
Software License
& Warranty Card
Quick Start Guide
Support Information
Card
What You Should Know
The SBG7580-AC is a combination DOCSIS 3.0 cable modem and
four-port Ethernet router with Wi-Fi. It uses DOCSIS 3.0 technology
to provide ultra high-speed Internet access. Using the connection
capabilities of the gateway, you can connect your computer and
other devices via the Ethernet ports or two dierent Wireless
connections. The SBG7580-AC connects to the existing coaxial cable
connection in your home.
This quick start guide will help you install your SBG7580-AC and set
up a secure wireless network connection on your home or small
business network.
For optimal performance with 802.11ac, you should connect any
wireless devices using older networking protocols to the 2.4 GHz
wireless network (not the 802.11ac 5 GHz wireless network),
reserving this connection for more advanced clients.
To customize your wireless network connection or review other
connection methods and advanced gateway settings, refer to the
SURFboard SBG7580-AC User Guide. The user guide, support
frequently asked questions (FAQs), and contact information are
available online at the ARRIS Support website:
www.arris.com/consumers.
For information on other ARRIS consumer products, please visit
www.surfboard.com.
You may need the following gateway label
information to activate your gateway and set up
a wireless network connection:
•Model – Gateway model name
•SSID – Default network name of your wireless
network. It is highly recommended that you
change the default network name or add
additional wireless networks.
•WI-FI SECURITY KEY – Wireless network
password to access your wireless network. It
is highly recommended that you change the
default Wi-Fi Security Key to a more secure
password to protect your wireless network
from unauthorized access.
•S/N – Gateway serial number. Your service
provider may request this number to activate
your gateway.
•HFC MAC ID – Your service provider may
request the Media Access Control (MAC)
number to activate your gateway.
Gateway Label
Quick Start Guide
IMPORTANT! During the installation or gateway activation, you may
have to contact your service provider for assistance. To save time,
make sure you have the Gateway model name (SBG7580-AC), HFC
MAC ID, and Serial Number (S/N) listed on the gateway label
located on the bottom of your SBG7580-AC or attached to this
document under the Gateway Label section.
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical
Support for assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before calling Comcast
or ARRIS.
SBG7580-AC
Wireless Gateway