SB6141 DOCSIS® 3.
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Table of Contents 1. Safety and Regulatory Information .......................................................................... 5 Important Safety Instructions............................................................................................ 5 FCC Statements.................................................................................................................. 7 Caring for the Environment by Recycling .......................................................................... 9 2.
7. Troubleshooting Tips ............................................................................................. 28 Solutions .......................................................................................................................... 28 Front Panel LED Icons and Error Conditions .................................................................... 29 8. Warranty Information ...........................................................................................
Chapter 1 Safety and Regulatory Information Important Safety Instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Chapter 1: Safety and Regulatory Information Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface.
Chapter 1: Safety and Regulatory Information FCC Statements FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.
Chapter 1: Safety and Regulatory Information CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band. Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only. High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands.
Chapter 1: Safety and Regulatory Information Caring for the Environment by Recycling When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.
Chapter 2 Getting Started Introduction The ARRIS SURFboard® SB6141 DOCSIS 3.0® Cable Modem provides a secure ultra high-speed broadband connection to the Internet for your computer and other network devices on your home or small business network. This guide provides a product overview and instructions for installing your SB6141 and monitoring your cable modem and network operational status. In the Box Before installing the SB6141, check that the following items are also included in the box.
Chapter 2: Getting Started Item Description Support Information Card Contact information for obtaining technical support assistance with your SURFboard device SB6141 Quick Start Guide Basic information for installing the cable modem and connecting to the Internet on your home network.
Chapter 3 Product Overview Front Panel Figure 1: Table 2. LED Icon SB6141 Front View SB6141 Front Panel LED Icons Blinking On (Solid) Not applicable – icon does not blink. Green: Power is properly connected. Scanning for a downstream (receive) channel connection. Green: Non-bonded downstream channel is connected. Blue*: High-speed Internet connection with bonded downstream channels. Scanning for an upstream (send) channel connection. Green: Non-bonded upstream channel is connected.
Chapter 3: Product Overview LED Icon Blinking On (Solid) Transmitting or receiving data on the Ethernet port Amber: A computer, hub, or other network device is connected to the Ethernet (10Base-T) or Fast Ethernet (100Base-T) port Blue*: High-speed Gigabit Ethernet (1000Base-T) connection is made from the SB6141 to your computer *Blue: Indicates DOCSIS 3.0 operation (high-speed Internet access) which may not be available in all locations. Check with your service provider for availability in your area.
Chapter 3: Product Overview Cable Modem Label The cable modem label is located on the bottom of your SB6141. It contains the cable modem ID that you may need when contacting your service provider or ARRIS Technical Support. To receive Internet service, contact your service provider for assistance.
Chapter 4 Installing the Cable Modem Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SB6141 to Your Computer Before installing the SB6141: Check with your service provider to ensure broadband cable service is available in your area.
Chapter 4: Installing the Cable Modem 6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by a wall switch. Note: This automatically powers ON the SB6141. Establish an Internet Connection Although your computer may already be configured to automatically access the Internet, you should still perform the following cable modem connectivity test to check that your devices were connected properly: 1.
Chapter 4: Installing the Cable Modem Gather the following items: Wall-mounting template or ruler/measuring tape Applicable screwdriver: Phillips or flathead Two M3.5 (#6) screws with a flat underside and maximum screw head diameter of 9.0 mm to mount the SB6141. Note: Contact a qualified installer to determine the appropriate screw length needed for mounting a cable modem.
Chapter 4: Installing the Cable Modem Note: There must be .10 inch (2.5 mm) between the wall and underside of the screw head (see Figure 4). The installer must determine the depth of the hole, the necessary hardware and must be careful to select the appropriate depth and diameter. 3. Insert the #6 screws in the holes and then attach the SB6141. 4. Attach the SB6141 to the two screws on the wall. Check that it is securely mounted on the wall. 5. Reconnect the coaxial, Ethernet, and power cables. 6.
Chapter 5 Using the Cable Modem Web Manager The SB6141 Web Manager is available to view and monitor the SB6141 operational status and also to reset or reboot the SB6141. Start the SB6141 Web Manager 1. Open any Web browser on the computer connected to the SB6141. 2. Type the default LAN IP address, 192.168.100.1, In the Address bar and then press Enter. The SB6141 Status screen displays.
Chapter 5: Using the Cable Modem Web Manager Figure 7: SB6141 Web Manager Buttons The links are displayed along the bottom of the SB6141 Web Manager screen (see figure below). To display a specific web manager screen, click the link. Figure 8: Table 4. SB6141 Web Manager Links SB6141 Web Manager Screen Options Screen Option Function Provides the current operational status of the cable modem. Provides current status information for the upstream and downstream signals of the cable modem.
Chapter 5: Using the Cable Modem Web Manager Figure 9: SB6141 Help Overview Screen Exit the SB6141 Web Manager To log out and close the SB6141 Web Manager: Close the web browser window. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 6 Monitoring Your Cable Modem and Connected Network Note: You may notice that some of the SB6141 Web Manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider for security reasons and also to prevent unauthorized modifications to certain cable modem configuration parameters. Contact your service provider to obtain special authorization to change the cable modem frequencies or other configuration settings.
Chapter 6: Monitoring Your Cable Modem and Connected Network View the SB6141 Product Information The SB6141 Addresses screen displays the cable modem serial number and network connection information between the SB6141 and your computer. To open the Addresses screen: 1. Click the Addresses menu button or link on the SB6141 Web Manager screen. Figure 11: SB6141 Addresses Screen 2. Press F5 to refresh or update the information on the screen.
Chapter 6: Monitoring Your Cable Modem and Connected Network Figure 12: SB6141 Logs Screen View the SB6141 Cable Modem Configuration The SB6141 Cable Modem Configuration screen displays the downstream and upstream connection to the network. When the SB6141 successfully connects to the network, it stores the connection frequency to automatically connect whenever you have to log back in to the SB6141.
Chapter 6: Monitoring Your Cable Modem and Connected Network Figure 13: SB6141 Configuration Screen Reset the SB6141 Configuration Settings You can reset the SB6141 configuration back to the default factory settings. The process to restore the cable modem factory defaults will take from 5 to 30 minutes to complete. Your network connection will be disabled until after the cable modem is restored.
Chapter 6: Monitoring Your Cable Modem and Connected Network 2. Click Reset All Defaults. The following message dialog will display. Figure 15: Restore Factory Defaults Dialog Box 3. Click OK to continue. The SB6141 Web Manager will automatically open when the Reset All Defaults process is finished. Restart the SB6141 To reboot the SB6141: 1. Click the Configuration menu tab or menu link on the SB6141 Web Manager Menu. The Configuration screen displays. Figure 16: SB6141 Configuration Screen 2.
Chapter 6: Monitoring Your Cable Modem and Connected Network Figure 17: Cable Modem-Reboot Dialog Box 3. Click OK. The following message will display: The device has been reset… RELOAD. 4. Click RELOAD to open the SB6141 Web Manager. Exit the SB6141 Web Manager To exit the SB6141 Web Manager: Close the web browser window. SURFboard SB6141 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 7 Troubleshooting Tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SB6141 front panel LEDs (see Front Panel LED Icons and Error Conditions) for more information). You may have to reset the SB6141 configuration to the default factory settings if the SB6141 is not functioning properly.
Chapter 7: Troubleshooting Tips Modem Problem Possible Solution Cannot Access the Internet Check that all cable and power connections on your cable modem and computer are properly connected. Check that the Power and Online LED icons on the front panel are lit up solid. Contact your service provider for assistance. Front Panel LED Icons and Error Conditions The SB6141 front panel LED icons provide status information for the following error conditions: Table 6.
Chapter 8 Warranty Information SURFboard SB6141 DOCSIS 3.0 Cable Modem ARRIS Enterprises, Inc.
Chapter 8: Warranty Information ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE.
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