SB6183 DOCSIS® 3.
ARRIS Copyrights and Trademarks ©2015 ARRIS Enterprises, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
Table of Contents 1. Safety and Regulatory Information .......................................................................... 5 Important Safety Instructions............................................................................................ 5 FCC Statements.................................................................................................................. 7 Caring for the Environment by Recycling .......................................................................... 9 2.
Front Panel LED Icons and Error Conditions .................................................................... 27 8. Warranty Information ........................................................................................... 28 SURFboard SB6183 User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 1 Safety and Regulatory Information Important Safety Instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Chapter 1: Safety and Regulatory Information Place this device in a location that is close enough to an electrical outlet to accommodate the length of the power cord. Place the device to allow for easy access when disconnecting the power cord of the device from the electrical wall outlet. Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. Place this device on a stable surface.
Chapter 1: Safety and Regulatory Information FCC Statements FCC Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.
Chapter 1: Safety and Regulatory Information CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band. Caution: To reduce the potential for harmful interference to co-channel mobile satellite systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only. High power radars are allocated as primary users (meaning they have priority) of 5250-5350 MHz and 5650-5850 MHz frequency bands.
Chapter 1: Safety and Regulatory Information Caring for the Environment by Recycling When you see this symbol on an ARRIS product, do not dispose of the product with residential or commercial waste. Recycling your ARRIS Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items.
Chapter 2 Getting Started Introduction The ARRIS SURFboard® SB6183 DOCSIS 3.0® Cable Modem provides a secure ultra high-speed broadband connection to the Internet for your computer and other network devices on your home or small business network. This guide provides a product overview and instructions for installing and setting up your SB6183 to get it connected to your home network. In the Box Before installing the SB6183, check that the following items are also included in the box.
Chapter 2: Getting Started Item Description Support Information Card Contact information for obtaining technical support assistance with your SURFboard device SB6183 Quick Start Guide Basic information for installing the cable modem and connecting to the Internet on your home network.
Chapter 2: Getting Started Contact Information For technical support and additional ARRIS product information: Visit the ARRIS Support website: www.arris.com/consumer (http://www.arris.com/consumer) Call ARRIS Technical Support: 1-877-466-8646 SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 3 Product Overview Front Panel Figure 1: Table 2. LED Icon SB6183 Front View SB6183 Front Panel LED Icons Blinking On (Solid) Not applicable – icon does not blink. Green: Power is properly connected. Scanning for a downstream (receive) channel connection. Green: Non-bonded downstream channel is connected. Blue*: High-speed Internet connection with bonded downstream channels. Scanning for an upstream (send) channel connection. Green: Non-bonded upstream channel is connected.
Chapter 3: Product Overview Rear Panel Figure 2: Table 3.
Chapter 4 Installing the Cable Modem Caution: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SB6183 to Your Computer Before installing the SB6183: Check with your service provider to ensure broadband cable service is available in your area.
Chapter 4: Installing the Cable Modem 6. Plug the other end of the power cord into an electrical wall outlet that is not controlled by a wall switch. Note: This automatically powers ON the SB6183. Establish an Internet Connection Although your computer may already be configured to automatically access the Internet, you should still perform the following cable modem connectivity test to check that your devices were connected properly: 1.
Chapter 5 Using the Cable Modem Web Manager The SB6183 Web Manager is available to view and monitor the SB6183 operational status and also to reset or reboot the SB6183. Start the SB6183 Web Manager 1. Open any Web browser on the computer connected to the SB6183. 2. Type the default LAN IP address, 192.168.100.1, In the Address bar and then press Enter. The SB6183 Status screen displays.
Chapter 5: Using the Cable Modem Web Manager SB6183 Web Manager Screen Options Menu Buttons and Links You can use the web manager buttons or links to view the status and network configuration screens for the SB6183. The SB6183 menu buttons are displayed along the top of the SB6183 Web Manager screen. To display a specific web manager screen, click the menu button. Figure 5: SB6183 Web Manager Menu Buttons The SB6183 menu links are displayed along the bottom of the SB6183 Web Manager screen.
Chapter 5: Using the Cable Modem Web Manager Screen Option Function Provides the network connection frequency and channel ID information for the cable modem. Also, allows you to reset the cable modem configuration to the factory default configuration and restart the cable modem. Provides a brief description for each screen option and general troubleshooting tips. Get Help The Help Pages screen provides a brief description for each web manager screen.
Chapter 6 Monitoring Your Cable Modem and Connected Network Note: You may notice that some of the SB6183 Web Manager configuration settings may be blocked and cannot be modified. This may be due to some restrictions set up by your service provider to prevent unauthorized modifications to certain cable modem configuration parameters. Contact your service provider regarding special authorization to change the cable modem frequencies or other configuration settings.
Chapter 6: Monitoring Your Cable Modem and Connected Network Figure 8: SB6183 Status Screen View the SB6183 Product Information The SB6183 Product Information screen displays the hardware and firmware versions, MAC address, serial number and operation status for the SB6183. To open the Addresses screen: 1. Open the SB6183 Web Manager (see Start the SB6183 Web Manager). 2. Click the Product Information menu button or link on the SB6183 Web Manager screen. Figure 9: SB6183 Product Information Screen 3.
Chapter 6: Monitoring Your Cable Modem and Connected Network View the SB6183 Event Log The SB6183 generates a running log of the time and events or activities that it detects during the cable modem operation. Note: This information may be useful to help diagnose and correct any problems that may occur with your cable modem. You may want to provide this information if you have to contact ARRIS Technical Support or your service provider for assistance. To open the Logs screen: 1.
Chapter 6: Monitoring Your Cable Modem and Connected Network Figure 11: SB6183 Configuration Screen Reset the SB6183 Configuration Settings You can restore the SB6183 to the factory default settings using the Configuration screen. This process will delete the current settings and take approximately 5 to 30 minutes to complete. Your network connection will remain disabled until after the SB6183 configuration is restored.
Chapter 6: Monitoring Your Cable Modem and Connected Network Figure 13: Restore Factory Defaults Dialog Box 4. Click OK to continue. The SB6183 Web Manager will automatically open when the Reset All Defaults process is finished. Restart the SB6183 To reboot the SB6183: 1. Open the SB6183 Web Manager (see Start the SB6183 Web Manager). 1. Click the Configuration menu tab or menu link on the SB6183 Web Manager Menu. The Configuration screen displays. Figure 14: SB6183 Configuration Screen 2. Click Reboot.
Chapter 6: Monitoring Your Cable Modem and Connected Network Figure 15: Cable Modem-Reboot Dialog Box 3. Click OK. The following message will display: The device has been reset… RELOAD. 4. Click RELOAD to open the SB6183 Web Manager. Exit the SB6183 Web Manager To exit the SB6183 Web Manager: Click the Close button in the upper right corner of the web browser window SURFboard SB6183 Cable Modem User Guide Copyright ARRIS Enterprises, Inc. 2015. All Rights Reserved.
Chapter 7 Troubleshooting Tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. Your service provider may ask for the status of the SB6183 front panel LEDs (see Front Panel LED Icons and Error Conditions 27) for more information). You may have to reset the SB6183 configuration to the default factory settings if the SB6183 is not functioning properly.
Chapter 7: Troubleshooting Tips Modem Problem Possible Solution Cannot Access the Internet Check that all cable and power connections on your cable modem and computer are properly connected. Check that the Power and Online LED icons on the front panel are lit up solid. Contact your service provider for assistance. Front Panel LED Icons and Error Conditions The SB6183 front panel LED icons provide status information for the following error conditions: Table 6.
Chapter 8 Warranty Information SURFboard SB6183 DOCSIS 3.0 Cable Modem ARRIS Enterprises, Inc.
Chapter 8: Warranty Information ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES "AS IS" ANY SOFTWARE SUPPLIED BY 3RD PARTIES. EXCEPT AS EXPRESSLY STATED IN THIS SECTION ("WARRANTY INFORMATION"), THERE ARE NO WARRANTIES OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANTY AGAINST INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE.
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