SURFboard® SBG6400 DOCSIS 3.
© 2015 ARRIS Enterprises, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
Contents Contents Safety and Regulatory Information ............................................................................................................ viii Getting Started .............................................................................................................................................. 1 Introduction ........................................................................................................................................................................
Contents Change the Wireless Channel .......................................................................................................................................33 Protecting & Monitoring Your Wireless Network ........................................................................................ 35 Prevent Unauthorized Access .......................................................................................................................................
Contents Protection Level ........................................................................................................................................................72 Parental Control .......................................................................................................................................................74 Local Log ......................................................................................................................................................
Contents Figure 3 – SBG6400 Connection Diagram ................................................................................................................... 7 Figure 4 – Gateway Login Screen with Device Status Button ................................................................................10 Figure 5 – Login Alerts Screen ......................................................................................................................................
Contents Figure 41 – Create Port Triggers Screen ....................................................................................................................42 Figure 42 – Add Port Triggers Screen .........................................................................................................................42 Figure 43 – Create Forwarded Ports Screen .............................................................................................................
Safety and Regulatory Information Safety and Regulatory Information i IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Safety and Regulatory Information • Postpone installation until there is no risk of thunderstorm or lightning activity in the area. • Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink or laundry tub, in a wet basement, or near a swimming pool. • Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust.
Safety and Regulatory Information This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter except those already approved in this filing. The availability of some specific channels and/or operational frequency bands are country dependent and are firmware programmed at the factory to match the intended destinations. The firmware setting is not accessible by the end user.
Safety and Regulatory Information If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.
Getting Started Getting Started 1 Introduction ® ® The ARRIS SURFboard SBG6400 Wireless Gateway is a combination DOCSIS 3.0 cable modem and 2.4 GHz Wi-Fi router. It provides secure ultra high-speed wired and wireless broadband connections for your computer and other wireless network devices on your home or small ® business network. The SBG6400 also includes a Wi-Fi Pairing button option for quick and easy connections for your WPS-enabled wireless devices.
Getting Started Item Description SBG6400 Quick Start Guide Provides basic information for installing the gateway and setting up a secure wireless connection on your home network.
Product Overview 2 Product Overview Front Panel Figure 1 – SBG6400 Front View Table 2: SBG6400 Front Panel LED Icons LED Icon Blinking On (Solid) Not applicable – no LED on button Not applicable – no LED on button Note: The Wireless LED will blink Amber to indicate the WPS pairing process is in progress.
Product Overview LED Icon Blinking On (Solid) Scanning for an upstream (send) channel connection Green: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded upstream channels Scanning for an Internet connection Green: Startup process completed Note: This may also indicate that your SBG6400 is connected to your service provider, but it may not be provisioned. Green: Wi-Fi enabled with encrypted wireless data activity.
Product Overview Rear Panel Figure 2 – SBG6400 Rear View Table 3: SBG6400 Rear Panel Ports & Connectors Port Name Description Two one-gigabit, 2.4 GHz only Ethernet ports for RJ-45 cable connections: Green - LED is ON - Indicates a device connection is detected Green - LED is Blinking - Indicates data traffic is in progress Amber - LED is ON – Indicates 10/100 Base-T connection(s) Amber - LED is OFF – Indicates GigE connection(s) USB 2.
Product Overview Port Name Description Reset Button (continued) WARNING! Resetting to factory defaults also deletes any custom gateway configurations, including your user passwords and other security settings. You should back up the gateway configuration files before resetting the gateway. See Back Up Your Gateway Configuration for more information.
Installing the Gateway 3 Installing the Gateway This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the SBG6400 to Your Computer Before installing the SBG6400: • Check with your service provider to ensure broadband cable service is available in your area.
Installing the Gateway 1. Check that a coaxial cable is already connected to a live cable wall outlet or RF splitter (optional). 2. Connect the other end of the coaxial cable to the Cable connector on the SBG6400. Use your hand to tighten the connectors to avoid damaging them. 3. Connect the Ethernet cable (included) to an available Ethernet port on the SBG6400. 4. Connect the other end of the Ethernet cable to the Ethernet port on your computer or other network device in your home.
Setting Up a Wireless Network Connection Setting Up a Wireless Network Connection 4 ARRIS recommends that you first verify that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network. You must already have Internet access in your home before setting up a wireless network connection. Also, make sure your computer and the SBG6400 are connected through an Ethernet connection.
Setting Up a Wireless Network Connection Figure 4 – Gateway Login Screen with Device Status Button Note: The Device Status button provides a quick method for you to view the current configuration settings and connection status of your SBG6400 without having to log in to the SBG6400 Web Manager (see View Your Gateway Status and Network Connection for more information). 4. Click Login to open the SBG6400 Web Manager. The following Alerts screen displays.
Setting Up a Wireless Network Connection Figure 6 – SBG6400 Quick Start Wizard Opening Screen 6. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays. Figure 7 – SBG6400 Quick Start Wizard Welcome Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Setting Up a Wireless Network Connection 7. Click Next to open the Wi-Fi Network Name & Passphrase screen. Figure 8 – SBG6400 Quick Start Wizard-Step 2 of 6 Screen 8. Do one of the following to change your wireless network name in the Network Name (SSID) field for connecting to your home network: • Keep the default network name or SSID (also listed on the SBG6400 gateway label). Note: You must keep the default network name, if this is your first time setting up your wireless network.
Setting Up a Wireless Network Connection Note: ARRIS recommends that you change the default Wi-Fi Security Key to a more secure wireless password to protect your wireless network from unauthorized access. See Prevent Unauthorized Access for more information. 10. Click Next to open the Wi-Fi Security Configuration screen. Figure 9 – SBG6400 Quick Start Wizard-Step 3 of 6 Screen The wizard configures WPA2-PSK as the default wireless security code. It is the highest wireless network security level.
Setting Up a Wireless Network Connection Figure 10 – SBG6400 Quick Start Wizard-Step 4 of 6 Screen Note: You must select each checkbox to activate the field to enter your new username and password. Otherwise, the fields are disabled. The Next button is disabled, if the username or password was not entered correctly. Make sure to repeat the same username and password in their respective fields. 12. Click Next to open the Review Settings screen and confirm your wireless network settings.
Setting Up a Wireless Network Connection 13. Click Apply to accept the wireless network settings and open the Settings Applied screen or click Previous to go back and change your wireless network name and/or user password. Wait for your wireless network settings to be saved. When it is complete, the Settings Applied screen will open. Figure 12 – SBG6400 Quick Start Wizard-Step 6 of 6 Screen 14. Click Exit on the Settings Applied screen to close the SBG6400 Quick Start Wizard.
Setting Up a Wireless Network Connection Quick Connect Using the Windows Taskbar 1. From the Windows taskbar (see Figure 13), click the Wireless Link icon to open the list of available wireless networks (see Figure 14). Note: If the icon is not visible, click the Show hidden icons button (see below) on the Windows taskbar to open and select from the list of additional icons. Figure 13 – Windows Taskbar Icons Figure 14 – Sample Available Wireless Networks Window 2.
Setting Up a Wireless Network Connection Figure 15 – Sample Available Wireless Networks Window 3. Select Connect automatically to set up your wireless devices for automatic connections to your home network upon log on. 4. Click Connect to open the Connect to a Network window. Figure 16 – Network Connection Window SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Setting Up a Wireless Network Connection 5. Enter the default Wi-Fi Security Key code for your wireless network password in the Security key field (check your SBG6400 gateway label). Note: If you have already changed your wireless network password using the SBG6400 Web Manager, enter that password in the Security key field. Figure 17 – Network Connection-Create Network Password Window 6. Select Hide characters and then click OK to encrypt (or hide) your network Security key (network password).
Setting Up a Wireless Network Connection Figure 18 – Control Panel-Network and Sharing Center Window 3. Click Manage wireless networks under Control Panel Home (left side of the window) to open the list of available networks. 4. Click Add on the network list menu bar to open the Manually connect to a wireless network window. Figure 19 – Manually Connect to a Wireless Network Window 5. Click Manually create a network profile to open another Manually connect to a wireless network window.
Setting Up a Wireless Network Connection Figure 20 – Manually Connect to a Wireless Network Window 6. Enter the ARRIS wireless network name or SSID (SBG6400-#####) for your SBG6400 in the Network name field. Do one of the following: • Enter the default SSID name listed on the gateway label on the bottom of your SBG6400. • If you have already changed the wireless network name, enter it here.
Setting Up a Wireless Network Connection 10. Select Hide characters to prevent your Security Key or password from displaying in the field. 11. Select Start this connection automatically so that your wireless devices will automatically connect to your wireless network when they are logged on. 12. Click Next to complete the wireless network setup. The Successfully added message for your new wireless network should appear. 13. Click Close to exit.
Using the Gateway Web Manager 5 Using the Gateway Web Manager Use the SBG6400 Web Manager to view and monitor the configuration settings and operational status of your gateway. You can also configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network for more information. Note: If you did not purchase your gateway from a retail store, you may notice a few blocked configuration settings in the SBG6400 Web Manager that cannot be modified.
Using the Gateway Web Manager Figure 22 – SBG6400 Web Manager Main Screen Note: The Login Alerts screen below will display if you logged in using the default username and password. ARRIS recommends changing your username and password for network security purposes. See Change the Default Username and Password for more information. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Using the Gateway Web Manager Figure 23 – Login Alerts Screen Gateway Web Manager Menu Options Main Menu Buttons The SBG6400 main menu buttons are displayed along the top of the SBG6400 Web Manager screen. To display the drop-down submenu options, click the menu button. Figure 24 – SBG6400 Web Manager Main Menu Buttons Main Menu Links The SBG6400 main menu and related submenu option links are also displayed along the bottom of the SBG6400 Web Manager screen. To open a submenu option, click on the link.
Using the Gateway Web Manager Figure 25 – SBG6400 Web Manager Main Menu Links Table 4: SBG6400 Web Manager Main Menu Options Menu Option Function Home Displays the Quick Start Wizard main screen. Status Provides information about the gateway hardware and software, MAC address, gateway IP address, serial number, and related information. Additional screens provide diagnostic tools and also allow you to change your gateway user name and password.
Using the Gateway Web Manager Overview Help General help information is available when you click Help, Overview on the SBG6400 Main Menu. Figure 26 – Help Overview Screen Help Links Provides a concise list of your gateway configuration settings with applicable links for easy access when you click Help, About on the SBG6400 Main Menu. The link opens the related configuration screen. SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc.
Using the Gateway Web Manager Figure 27 – Help Links Screen Field Level Help More specific help information is available throughout the web manager for field level help when you click the Help link located to the right of the applicable field. Figure 28 – Field Level Help Screen Exit the SBG6400 Web Manager To log out and close the SBG6400 Web Manager: • Click Logout located in the upper right corner of the screen above the SBG6400 Main Menu buttons.
Configuring Your Wireless Network 6 Configuring Your Wireless Network The SBG6400 supports a secure method for setting up multiple access points on your wireless home network. This enables you to designate a guest network for visitors, friends, or other family members without giving them access to your files or other devices on your primary network. You have the option to create a PIN or pushbutton method for logging onto your wireless network. Set Up Your Wireless Primary Network 1.
Configuring Your Wireless Network The network name must consist of any combination of up to 32 ASCII characters. It cannot match any other SSID on your SBG6400. 6. Select Enabled or Disabled in the Network Name (SSID) Broadcast field to turn ON or OFF outside access to your wireless network. 7.
Configuring Your Wireless Network 1. Select Enabled in the WPS field to turn ON the Wi-Fi Protected Setup (WPS) network security on your home network. Continue with step 2. - or Select Disabled in the WPS field to turn OFF the Wi-Fi Protected Setup (WPS) network security on your home network. Proceed to step 3 to finish. 2.
Configuring Your Wireless Network Figure 31 – Wireless Guest Network Screen 7. Select LAN or Guest from the IP Network drop-down list. • LAN – Configures the guest network to be part of your primary network and allow guest users to connect to your primary network • Guest – Configures the guest network to only allow access to a specific network and not your primary network 8. Enter the IP address for the SBG6400 on the Guest network in the IP Address field. 9.
Configuring Your Wireless Network 15.
Configuring Your Wireless Network Figure 32 – Change Your Network Name (SSID) and Password Screens 4. Make sure Enabled is selected in the Wireless Network field to turn ON wireless networking on your home network. 5. Delete the current network name in the Network Name (SSID) field and then enter a new name of your choice for your wireless network. 6. The network name can contain any combination of up to 32 alphanumeric characters. 7.
Configuring Your Wireless Network Do the following to change the wireless channel on the SBG6400: 1. Open a web browser and log onto the SBG6400 to open the SBG6400 Web Manager. See Start the Gateway Web Manager for more information. 2. Click Wireless on the SBG6400 Main Menu bar. 3. Click 802.11 Radio from the Wireless submenu options to open the Wireless 802.11 Radio screen. Figure 33 – Wireless 802.11 Radio Screens 4.
Protecting & Monitoring Your Wireless Network Protecting & Monitoring Your Wireless Network 7 After you have successfully connected the SBG6400 and your wireless devices, you should configure the gateway to protect your wireless network from unwanted and unauthorized access by any wireless devices within range of your wireless network.
Protecting & Monitoring Your Wireless Network 3. Type the default username and password as they appear below: • Username: admin • Password: password 4. Click Login to open the SBG6400 Web Manager. Figure 34 – SBG6400 Web Manager Main Screen 5. Click the Status button on the menu bar and then click Security to display the Status Security screen. 6. Confirm that Change Username is displayed in the drop-down selection box (see Figure 35). SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.
Protecting & Monitoring Your Wireless Network Figure 35 – Change Username Screen 7. Complete each field entry, but note the following: • All fields (for example, Current Username & Current Password) are case-sensitive. Note: For first time logons, the current username is admin and the current password is password. • Make sure No is selected under Restore Factory Defaults. 8. Click Apply to update your user name. 9. Click Change Username drop-down arrow to display Change Password.
Protecting & Monitoring Your Wireless Network 10. Complete each field entry, but note the following: • All fields are case-sensitive. • Username is your new user name, if you changed it. • Make sure No is selected for Restore Factory Defaults. • Find a secure place to write down and keep your new user name and password. 11. Click Apply to update your password. Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network.
Protecting & Monitoring Your Wireless Network Figure 37 – Firewall Protection Level Screen Set Up Firewall Event Log Notifications When a firewall attack is detected on your home network, a separate email alert notification is generated and a local log or report of the event is created. You can set up automatic email alert notifications for whenever a firewall attack is detected on the SBG6400. See Local Log for more information. To set up Firewall Event Log notifications: 1.
Protecting & Monitoring Your Wireless Network 3. Enter the name of the email server in the SMTP Server Name field. Check with your service or email provider. 4. Enter the user name for your email account. 5. Enter the password for your email account. 6. Select Enable checkbox in the E-mail Alerts field to allow for automatic Email alerts. 7. Click Apply. Set Up Parental Controls You can set up the following Parental Controls on your home network: • • • Allow or block access to specific Internet sites.
Protecting & Monitoring Your Wireless Network 2. Click Current Time Zone drop-down button to select your time zone location. 3. Select Yes or No to automatically adjust the time on your SBG6400 for Daylight Saving Time. 4. Click Apply and then click Create to continue setting up Parental Controls. Figure 40 – Firewall Parental Control Screen 5. Enter a name for the user profile that you want to create in the Description field. 6.
Protecting & Monitoring Your Wireless Network Set Up Port Triggers You can use Port Triggers to configure dynamic triggers to specific devices on the LAN. This allows special applications that require specific port numbers with bi-directional traffic to function properly. Applications such as video conferencing, voice, gaming, and some messaging program features may require these special settings.
Protecting & Monitoring Your Wireless Network 9. Enter a unique name in the Description field. 10. Select On to enable IP port triggers or Off to disable them. 11. Click Apply to create your port triggers. 12. Repeat steps 3 thru 11 for each additional port trigger that you want to create. Set Up Port Forwarding You can use Port Forwarding to set up a computer or other network device on your home network (LAN) to be accessible to computers or other remote network devices on the Internet.
Protecting & Monitoring Your Wireless Network Figure 44 – Add Forwarded Ports Screen 4. Do either of the following to set up the External IP Address: • Keep the IP Address set at 0.0.0.0 in the External IP Address field and then enter the port number in the Start Port field. Repeat the same port number in the End Port field (select a specific port from the Commonly Forwarded Ports drop-down list, see Figure 45). • This allows incoming data traffic on the specified ports from any remote IP address.
Protecting & Monitoring Your Wireless Network Figure 45 – Commonly Used Forwarded Ports List Set Up the DMZ Host WARNING! The gaming DMZ host is not protected by the SBG6400 gateway firewall. It is exposed to the Internet and thus vulnerable to attacks or hacking from any computer on the Internet. Consider carefully before configuring a device to be in the DMZ. You can configure one computer on your home network to be the DMZ Host.
Protecting & Monitoring Your Wireless Network 3. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or gaming device that you are setting up as the DMZ host. 4. Click Apply. Note: Remember to reset the IP address back to 0 (zero) to close all the ports when you are finished with the needed application. If you do not reset the IP address, that computer will be exposed to the public Internet.
Managing Your Gateway and Connected Networks 8 Managing Your Gateway and Connected Networks View the Gateway Status and Network Connection You can use the Device Status button on the SBG6400 Login screen to view the current gateway configuration and network connection status of your SBG6400 without having to login to the SBG6400 Web Manager. 1. Open any web browser on the computer connected to the SBG6400. 2. Type the default LAN IP address, 192.168.0.1, in the address bar and then press Enter.
Managing Your Gateway and Connected Networks View the Gateway Product Information The Status Product Information screen displays general product information, including the firmware version and the current network connection status of the gateway. To open the Status Product Information page: 1. Click Status on the SBG6400 Main Menu. 2. Click Product Information from the Status submenu options. 3. Click the Refresh button (F5) in your web browser to reload the information on the screen.
Managing Your Gateway and Connected Networks Figure 51 – SBG6400 Status Connection Screen Back Up Your Gateway Configuration You can save a backup copy of the current gateway settings to your local computer. You can use the backup file to restore your custom gateway settings in the event that you made changes that you no longer want. ARRIS recommends that you perform the gateway configuration backup using the SBG6400 default login username and password.
Managing Your Gateway and Connected Networks To create a back up copy of your gateway settings: 1. Click Basic on the SBG6400 Main Menu. 2. Click Backup and Restore from the Basic submenu options. Figure 52 – SBG6400 Backup and Restore Screen 3. Click Backup and then click OK at the Select ‘Save’ prompt (see screen below) to back up your SBG6400 configuration settings. 4. GatewaySettings.bin is the backup gateway configuration file that is downloaded to your computer. 5. Note: GatewaySettings.
Managing Your Gateway and Connected Networks 3. Click Choose File to search for a previously saved gateway configuration file from the Downloads folder on your computer. 4. Select the GatewaySettings.bin file that you want restored on your SBG6400 and then click Open. 5. Click Restore and then click OK at the reboot message prompt (see below) to reboot the SBG6400 and restore your SBG6400 configuration settings.
Managing Your Gateway and Connected Networks Figure 53 – Restore Factory Defaults Screen 3. Select Yes under Restore Factory Defaults. 4. Click Apply to reset the default username and password, and restore the original gateway configuration. 5. Click OK. 6. Click Status on the SBG6400 Main Menu. 7. Click Configuration from the Status submenu options to display the Status Configuration screen. Figure 54 – Status Configuration Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.
Managing Your Gateway and Connected Networks 8. Click Reboot. 9. Log back in using the default username and password. • Username: admin • Password: password Note: For network security purposes, ARRIS recommends that you change the gateway default username and password. See Change the Default User Name and Password for more information. Set Up Your USB Storage Device The SBG6400 has one USB 2.0 port that can only be used to connect a USB hard drive or flash drive.
Troubleshooting Tips A Troubleshooting Tips If the solutions listed in this section do not solve your problem, contact your service provider for assistance. Your service provider may ask for the status of the front panel LEDs as described in Front Panel LED Icons and Error Conditions. You may have to reset the SBG6400 gateway configuration to its original factory settings if the gateway is not functioning properly.
Troubleshooting Tips Gateway Problem Possible Solution Cannot Send or Receive Data (continued) • Check the status of the front panel LEDs on the gateway and then refer to Front Panel LED Icons and Error Conditions to identify the problem. • If you have cable television service, check your television to ensure your cable service is operating properly.
Troubleshooting Tips LED Icon Status If, During Startup: If, During Normal Operation: Blinking IP registration is unsuccessful IP registration is lost Off Wireless networking is disabled or wireless device is not detected Wireless device is not connected to the network Off USB device is not detected USB device is not connected SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Gateway Configuration Screen Definitions Gateway Configuration Screen Definitions B This section provides detailed field definitions for the following ARRIS SBG6400 network configuration screens: • • • Basic Advanced Firewall Basic Screens • • • • • Setup DHCP DDNS Backup and Restore USB Connect Setup You can use the SBG6400 Basic Setup screen to configure basic SBG6400 IP-related configuration data, including your local network configuration, and WAN connection type.
Gateway Configuration Screen Definitions Figure 56 – Basic Setup Screen (1 of 2) Figure 57 – Basic Setup Screen (2 of 2) SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Gateway Configuration Screen Definitions Table 7: Basic Setup Screen - Field Descriptions Field Description Primary Mode Gateway Mode Sets the operating mode for the network devices on your home network. Routed - private IP addresses are assigned to your network devices. Bridged - public IP addresses are assigned to your network devices. Primary Network Only Mode Controls the operating mode (Routed and Bridged) for your primary network (Ethernet, USB, primary SSID, and MoCA).
Gateway Configuration Screen Definitions DHCP You can use the Basic DHCP (Dynamic Host Configuration Protocol) screen to configure the IP settings of your SBG6400 gateway and the DHCP server on your home network. You can also view the status of the optional internal SBG6400 DHCP server. WARNING! Do not modify these setting unless you are an experienced network administrator with a strong understanding of IP addressing, sub-netting, and DHCP.
Gateway Configuration Screen Definitions Field Description Ending Local Address This is the last IP address that the SBG6400 DHCP server automatically assigns to a device on your home network. Lease Time Sets the time in seconds that the SBG6400 DHCP server leases an IP address to a client. The default is 3600 seconds (60 minutes).
Gateway Configuration Screen Definitions Field Description IP Address Displays the IP address Status Shows if the DDNS service is Enabled or Disabled Backup and Restore You can use the Basic Backup and Restore screen to save a backup copy of the current SBG6400 gateway configuration settings locally on your computer or restore previously saved gateway configurations.
Gateway Configuration Screen Definitions USB Connect You can use the Basic USB Connect screen to obtain configuration and status information for available applications when a storage device is connected to the USB port on the SBG6400. Figure 61 – Basic Backup & Restore Screen Table 11: Basic USB Connect - Field Descriptions Field Description Configuration Network Attached Storage Samba Service Enables or disables the network attached storage SAMBA service on the SBG6400.
Gateway Configuration Screen Definitions Advanced Screens • • • • • • • Options IP Filtering MAC Filtering Port Filtering Port Triggers Port Forwarding DMZ Host Options You can use the Advanced Options to set the operating modes for adjusting how the SBG6400 routes IP traffic on your home network. Figure 62 – Advanced Options Screen SURFboard SBG6400 Wireless Gateway • User Guide 365-095-26377 x.3 Copyright 2015 ARRIS Enterprises, Inc. All Rights Reserved.
Gateway Configuration Screen Definitions Table 12: Advanced Options - Field Descriptions Field Description WAN Blocking Prevents the SBG6400 Web Manager or the computers behind it from being visible to other computers on the SBG6400 WAN. IPsec Pass-through Enables the IPsec Pass-through protocol to be used through the SBG6400 Web Manager so that a VPN device (or software) may communicate properly with the WAN.
Gateway Configuration Screen Definitions IP Filtering IP filtering allows you to define which local computers will be denied access to the SBG6400 WAN. You can configure IP address filters to block Internet traffic to specific network devices on your home network by entering the starting and ending IP address ranges. Note: You only have to enter the LSB (Least-significant byte) of the IP address; the upper bytes of the IP address are set automatically from the SBG6400 Web Manager’s IP address.
Gateway Configuration Screen Definitions MAC Filtering MAC filtering allows you to define up to 20 Media Access Control (MAC) address filters to prevent computers from sending outgoing TCP/UDP traffic to the WAN via their MAC addresses. This is useful because the MAC address of a specific NIC card never changes, unlike its IP address, which can be assigned via the DHCP server or hard-coded to various addresses over time.
Gateway Configuration Screen Definitions • • Set Protocol to TCP Select Enabled Figure 65 – Advanced Port Filtering Screen Table 15: Advanced Port Filtering - Field Descriptions Field Description Start Port The starting port number of the Port Filtering range. End Port The ending port number of the Port Filtering range. Protocol Select TCP, UDP, or BOTH from the drop-down list. Enabled Select to activate or deselect to deactivate the selected IP port triggers.
Gateway Configuration Screen Definitions Figure 66 – Advanced Port Triggers Screen Table 16: Advanced Port Triggers - Field Descriptions Field Description Trigger Start Port The starting port number of the Port Trigger range. Trigger End Port The ending port number of the Port Trigger range. Target Start Port The starting port number of the Port Target range. Target End Port The ending port number of the Port Target range. Protocol Select TCP, UDP, or BOTH from the drop-down list.
Gateway Configuration Screen Definitions Figure 67 – Commonly Used Port Forwarding Port Numbers List Figure 68 – Advanced Port Forwarding Screen Table 17: Advanced Port Forwarding - Field Descriptions Field Description External IP Address & Start/End Port Single port: Remote IP address and a specific port number (enter the same port number in the Start and End Port fields).
Gateway Configuration Screen Definitions Field Description Local IP Address & Start/End Port Single port: IP address of the local computer or device and a specific port number (enter the same port number in the Start and End Port fields). Range of ports: IP address of the local computer or device and a specific range of port numbers (enter the first and last port numbers of the desired port range in the Start and End Port fields). Description Name of the forwarded port.
Gateway Configuration Screen Definitions Firewall Screens • • • • Protection Level Parental Control Local Log Remote Log The firewall is already configured on the SBG6400. You can configure additional firewall filters and firewall alert notifications for your home network. The SBG6400 firewall protects your wireless LAN from hackers and other unwanted attacks or intrusions from the Internet.
Gateway Configuration Screen Definitions Figure 70 – Firewall Protection Level Screen Table 19: Firewall Protection Level - Field Descriptions Field Description Firewall Protection Level • Select Low, Medium, or High to set the level of firewall protection that you want for your gateway. • Select Off to disable firewall protection.
Gateway Configuration Screen Definitions Parental Control You can use the Parental Control screen to set up user access restrictions on a specific device connected to your SBG6400 network. You can set up the following Parental Controls: • • • • Allow or block access to specific Internet sites. Allow or block access to specific MAC addresses. Allow or block Internet access based on specific day and time settings.
Gateway Configuration Screen Definitions Figure 72 – Firewall Parental Control Screen Table 21: Firewall Parental Control - Field Descriptions Field Description Description Enter a name to create a new user profile. MAC Address Enter the 12-digit (hexadecimal) hardware address of the device that you are setting up for parental controls. The MAC addressed is assigned by the hardware manufacturer and should be located on the device label.
Gateway Configuration Screen Definitions Field Description End Port Enter the ending port number of the range of ports for which you want to block incoming or outgoing access. Default port is 0. Protocol Select TCP, UDP, or Both for the Internet protocol. Days Select the days of the week that the selected user can access the Internet. Time Set the start and end time of day that the selected user can access the Internet. Allow/Block Set to allow or block Internet access for the time defined above.
Gateway Configuration Screen Definitions Table 22: Firewall Local Log - Field Descriptions Field Description Contact Email Address Your email address SMTP Server Name Name of the email Simple Mail Transfer Protocol (SMTP) server The firewall page requires the name of your email server for sending a firewall log to your email address. You can obtain the SMTP server name from your service provider. SMTP Username Your user name for your email account. Check with your email service provider.
Gateway Configuration Screen Definitions Figure 74 – Firewall Remote Log Screen Table 23: Firewall Remote Log - Field Descriptions Field Description Permitted Connections Select if you want email notification of who is connecting to your network. Blocked Connections Select if you want email notification of who is blocked from connecting to your network. Known Internet Attacks Select if you want email notification of known Internet attacks against your network.
Warranty Information C Warranty Information SURFboard SBG6400 Wireless Gateway ARRIS Enterprises, Inc.
Warranty Information What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
ARRIS Enterprises, Inc. 3871 Lakefield Drive Suwanee, GA 30024 www.arris.com 365-095-26377 x.
