Installation Guide

SBG6400
Wireless Cable Modem Gateway
© 2015 ARRIS Enterprises, Inc. All rights reserved.
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or by any means without written permission from ARRIS Enterprises, Inc.
ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered
trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names
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ARSVD01668-a 09/2015
If the label is
not attached,
please refer to
the bottom of
your gateway.
4
The gateway label is located on the bottom
of your SBG6400.
To receive high-speed Internet service, your
service provider may request the Media
Access Control (MAC) address (see HFC
MAC ID) and Serial number (see S/N) listed
on the gateway label.
IMPORTANT! During the installation or gateway activation,
you may have to contact your service provider for
assistance. To save time, make sure you have the Gateway
model name (SBG6400), HFC MAC ID, and Serial Number
(S/N) listed on the gateway label on the bottom of your
SBG6400.
In the Box
SBG6400 Wireless
Cable Modem
Gateway
Power Supply
Ethernet Cable
Software License &
Warranty Card
Quick Start Guide
What You Should Know
The SBG6400 is a combination wireless cable modem and
router that uses DOCSIS 3.0 technology to provide wireless
high-speed Internet access to the wireless devices on your
home network. The SBG6400 connects to the existing
coaxial cable connection in your home and does not
require any new wiring.
This quick start guide will help you install your SBG6400
and set up a secure wireless network connection on your
home or small business network.
To customize your wireless network connection and other
advanced gateway settings, see the SURFboard SBG6400
User Guide for more information. It is available online at
the ARRIS Support website: www.arris.com/consumer.
Frequently asked questions (FAQs) and additional product
documentation are also available on the ARRIS Support
website.
Notes
Write your additional wireless network names and
passwords here for future reference:
SSID #1:
Wi-Fi Security Key #1:
SSID #2:
Wi-Fi Security Key #2:
SSID #3:
Wi-Fi Security Key #3:
Additional SSID:
Add’l Wi-Fi Security Key:
Gateway Label
Quick Start Guide
Support Information
Card
BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS
Technical Support for assistance: 1-877-466-8646
For Comcast subscribers only, please visit www.comcast.com/activate before calling
Comcast or ARRIS.
You may need the following gateway label information to
activate your gateway and set up a wireless network
connection:
• Model - Gateway model name
• SSID - Default name of your wireless network. It is highly
recommended that you change the network name or add
more wireless networks.
• WI-FI SECURITY KEY - Wireless network password to
access your wireless network. It is highly recommended
that you change the default Wi-Fi Security Key to a more
secure password to protect your wireless network from
unauthorized access.
• S/N - Gateway serial number. Your service provider may
request this number to activate your gateway.
• HFC MAC ID - Your service provider may request the Media
Access Control (MAC) number to activate your gateway.