SURFboard® SBR-AC1750 Wireless Router User Guide
© 2015 ARRIS Enterprises, Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
Contents Contents Safety and Regulatory Information ............................................................................................................... v Getting Started .............................................................................................................................................. 1 In The Box ............................................................................................................................................................................
Contents Exit the SBR-AC1750 Web Manager ............................................................................................................................29 Configuring Your Wireless Network ............................................................................................................ 30 Set Up Your Primary Wireless Network ......................................................................................................................30 Set Up WPS on Your Wireless Network.....
Contents Table 5: SBR-AC1750 Front Panel LED Icons and Error Conditions.....................................................................55 Figures Figure 1 – SBR-AC1750 Package Contents .................................................................................................................. 1 Figure 2 – SBR-AC1750 Front View ................................................................................................................................ 5 Figure 3 – SBR-AC1750 Rear View.........
Contents Figure 32 – 2.4 GHz & 5 GHz Wireless Primary Network Screens .......................................................................33 Figure 33 – Change Your Network Name (SSID) and Password Screens............................................................36 Figure 34 – 2.4 GHz & 5 GHz Wireless Guest Network Screens ...........................................................................38 Figure 35 – Change User Password Screen.................................................................
Safety and Regulatory Information i Safety and Regulatory Information Important Safety Instructions Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Safety and Regulatory Information • Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. • For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges.
Safety and Regulatory Information Industry Canada (IC) Statement This device complies with Industry Canada’s license-exempt RSS’s. Operation is subject to the following two conditions: • This device may not cause interference, and • This device must accept any interference, including interference that may cause undesired operation of the device. CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.
Safety and Regulatory Information Restrictions on the Use of Wireless Devices In some situations or environments, the use of wireless devices may be restricted by the proprietor of the building or responsible representatives of the organization. For example, using wireless equipment in any environment where the risk of interference to other devices or services is perceived or identified as harmful.
Getting Started Getting Started 1 ® The ARRIS SURFboard SBR-AC1750 Wireless Router is a 3x3 dual-band 802.11ac wireless router. It provides Internet access through a separate DOCSIS-compliant cable modem connection for your computer and other wired or wireless network devices on your home or small business network (LAN).
Getting Started Additional Items Needed (Not Included) The following items are not included in the product box and must be purchased separately. If you are installing the SBR-AC1750 yourself, make sure you have the following items on hand before starting the installation: • Internet Service: Broadband cable access through a modem or other broadband connection device is required to connect to the Internet.
Getting Started • Windows 7, Service Pack 1 (SP1) • Windows Vista™ SP2 or later • Windows XP, SP3 Note: Microsoft no longer supports Windows XP. However, the SBR-AC1750 should still function without any problems. ® • Mac : System 7.5 to Mac OS 9.
Getting Started Ethernet or Wireless? There are two ways to connect your computer (or other devices) to the SBR-AC1750. The following will help you decide which is best for you: • Ethernet • This is a standard method for connecting two or more computers to your Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware. • One 4-foot (1.2m) Ethernet cable is included in the SBR-AC1750 package; the connectors resemble wider telephone connectors.
Product Overview Product Overview 2 Front Panel Figure 2 – SBR-AC1750 Front View Table 1: SBR-AC1750 Front Panel LED Icons LED Icon LED Status Description Solid green Power is connected on the SBR-AC1750. Solid green An IP address has been received and is ready to transmit data, or Bridge mode is active. Flashing green Ethernet cable connection is detected. Off Ethernet cable is not connected to the SBR-AC1750. Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.
Product Overview LED Icon LED Status Description Solid green 2.4 GHz wireless is enabled. Off Wireless is disabled. Solid green 5 GHz wireless is enabled. Off Wireless is disabled. Solid green 10/100/1000 Mbps link is detected. Flashing green Receiving/transmitting data at 10/100/1000 Mbps. Off No Ethernet connection. Solid green USB device is connected and active. Flashing green Read/write activity is detected on the USB device.
Product Overview Rear Panel Figure 3 – SBR-AC1750 Rear View Table 2: SBR-AC1750 Rear Panel Ports & Connectors Port Name Reset Button Description Reboots the wireless router or resets the router settings. To reboot (or restart) the router, press the indented Reset button using the end of a paper clip or other small object with a narrow tip, and then release.
Product Overview Port Name WPS Button Description Used to connect your WPS-enabled wireless devices to your wireless router. Note: Your computer hardware must support WPS and also have WPA security compatibility. USB Port USB 2.
Installing the Wireless Router 3 Installing the Wireless Router This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Pre-Installation Considerations You should consider the following factors when choosing a location to install your SBR-AC1750: • For the best Wi-Fi coverage, a central location in your home or building is recommended.
Installing the Wireless Router Figure 5 – SBR-AC1750 Connection Diagram 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (optional) and your modem. 2. Disconnect the power cord from your modem to turn it off. Note: If your modem has a battery, remove the battery to confirm that the power is disconnected. 3. Disconnect the Ethernet cable connection from your modem. 4. Connect that Ethernet cable to one of the four white Ethernet ports on the rear of your SBR-AC1750.
Installing the Wireless Router Verify Network Connectivity Although your computer may already be configured to automatically access the Internet, you should still perform the following connectivity test to check that your modem, router, and computer were properly connected: 1. Power ON the computer connected to the SBR-AC1750 and log in. 2. Open a web browser (such as Internet Explorer, Google Chrome, Firefox, or Safari) on the computer connected to the SBR-AC1750 . 3.
Setting Up a Wireless Network Connection 4 Setting Up a Wireless Network Connection ARRIS recommends that you confirm that your computer can connect to the Internet using an Ethernet connection before configuring your wireless network. You must already have Internet access in your home before setting up a wireless network connection. Also, make sure your computer and the SBR-AC1750 are connected through an Ethernet connection.
Setting Up a Wireless Network Connection 9. Click Login to open the SBR-AC1750 Web Manager. The Launch Quick Start Wizard screen displays. Figure 6 – SBR-AC1750 Quick Start Wizard Opening Screen 10. Click Launch Quick Start Wizard to start the wizard. The Welcome screen displays. Figure 7 – SBR-AC1750 Quick Start Wizard Welcome Screen Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015.
Setting Up a Wireless Network Connection 11. Click Next to open the Wi-Fi Network Name & Passphrase screen. Figure 8 – SBR-AC1750 Quick Start Wizard-Step 2 of 6 Screen 12. Do one of the following to set up your wireless network name in the Network Name (SSID) field: • Keep the default network name or SSID (listed on the SBR-AC1750 router label). • Enter a name of your choice for your wireless network. Your new network name must contain from one to 32 alphanumeric characters.
Setting Up a Wireless Network Connection Figure 9 – SBR-AC1750 Quick Start Wizard-Step 3 of 6 Screen 15. Click Next to open the Security Configuration screen. Figure 10 – SBR-AC1750 Quick Start Wizard-Step 4 of 6 Screen 16. Click Next to open the Review Settings screen and confirm your wireless network settings. Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015.
Setting Up a Wireless Network Connection Figure 11 – SBR-AC1750 Quick Start Wizard-Step 5 of 6 Screen 17. Click Apply to accept the wireless network settings and open the Settings Applied screen. - or – Click Previous to go back and change your wireless network name (Network Name (SSID) and/or wireless network password (Passphrase / Wi-Fi Security Key). Wait for your wireless network settings to be saved. When it is complete, the Settings Applied screen will open.
Setting Up a Wireless Network Connection Set Up a Wireless Network Using Your Computer Use one of the following options to create your wireless network: • Quick Connect Using the Windows Taskbar • Connect Using the Windows Control Panel Note: The steps for setting up a wireless network may differ slightly depending on the Windows operating system running on your computer. The steps used here apply to Windows 7. Quick Connect Using the Windows Taskbar 1.
Setting Up a Wireless Network Connection 2. Locate and then left-click on the default SBR-AC1750 wireless network name or SSID (for example, ARRIS-xxxx) for your SBR-AC1750 from the Wireless Networks list. Note: xxxx represents the unique SSID for your SBR-AC1750. Figure 15 – Sample Available Wireless Networks Window The default SSID is located on the router label on the bottom of your SBR-AC1750.
Setting Up a Wireless Network Connection Figure 16 – Network Connection Window 5. Enter the default Wi-Fi Security Key code (listed on the SBR-AC1750 router label) in the Security key field. Note: If you have already changed your wireless network password using the SBR-AC1750 Web Manager, enter that password here. Figure 17 – Network Connection-Create Network Password Window 6. Select Hide characters and then click OK to encrypt (or hide) your network Security key (or network password).
Setting Up a Wireless Network Connection Connect Using the Windows Control Panel 1. From the Windows taskbar, click Start button and then click Control Panel. 2. Click Network and Sharing Center to open the Network and Sharing Center window. Figure 18 – Control Panel-Network and Sharing Center Window 3. Click Manage wireless networks under Control Panel Home to open the Manage Wireless Networks window. 4. Click Add to open the Manually Connect to a Wireless Network window.
Setting Up a Wireless Network Connection Figure 19 – Manually Connect to a Wireless Network Window 5. Click Manually create a network profile to open another Manually Connect to a Wireless Network window. Figure 20 – Manually Connect to a Wireless Network Window Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015.
Setting Up a Wireless Network Connection 6. Enter the ARRIS wireless network name or SSID (ARRIS-xxxx) for your SBR-AC1750 in the Network name field. The SSID name is located on the router label on the bottom of your SBR-AC1750. Note: You have the option to change your wireless network name (or SSID) after completing your initial wireless network connection. See Change Your Wireless Network Name (SSID) for more information. 7.
Setting Up a Wireless Network Connection 2. Press and hold the WPS button located on the SBR-AC1750 rear panel for five to 10 seconds and then release (see Rear Panel for the SBR-AC1750 rear view). Figure 21 – SBR-AC1750 WPS Pairing Button 3. If applicable, press the WPS button on your WPS-enabled computer or other WPS device. 4. Repeat step 3 for each additional WPS-enabled wireless device that you want to connect to your wireless network.
Using the Router Web Manager 5 Using the Router Web Manager Use the SBR-AC1750 Web Manager to view and monitor the configuration settings and operational status of your SBR-AC1750. You can also configure your network connections and wireless security settings. See Protecting & Monitoring Your Wireless Network for more information. Start the Router Web Manager 1. Open any web browser on the computer connected to the SBR-AC1750. 2. In the Address bar, type 192.168.0.
Using the Router Web Manager Figure 23 – SBR-AC1750 Main Screen Router Web Manager Menu Options Main Menu Buttons The SBR-AC1750 main menu buttons are displayed along the top of the SBR-AC1750 Web Manager screen. To display the drop-down submenu options, click the menu button. Figure 24 – SBR-AC1750 Web Manager Main Menu Buttons Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015.
Using the Router Web Manager Main Menu Links The SBR-AC1750 main menu and related submenu option links are also displayed along the bottom of the SBR-AC1750 Web Manager screen. To open a submenu option, click on the link. Figure 25 – SBR-AC1750 Web Manager Main Menu Links Table 3: SBR-AC1750 Web Manager Main Menu Options Menu Option Function Home Displays the Quick Start Wizard main screen. Basic Configures the basic wireless and WPS settings on the SBR-AC1750.
Using the Router Web Manager Get Help You can choose any of the following three options to obtain help information for any SBRAC1750 Web Manager function. General help information is available for any SBR-AC1750 menu option when you click the Help button on that page. • Overview Help • Help Links • Field Level Help Overview Help General help information is available to help you decide between wired and wireless connections for the devices on your home network.
Using the Router Web Manager Help Links The online help links provide a concise list of your router configuration settings with applicable links for easy access. • Click Help, About on the SBR-AC1750 Main Menu. The link opens the related configuration screen. Figure 27 – Help Links Screen Wireless Router SURFboard® SBR-AC1750 • User Guide 365-095-27433 x.1 Copyright ARRIS Enterprises, Inc. 2015.
Using the Router Web Manager Field Level Help More specific help information is available throughout the SBR-AC1750 Web Manager for field level help. • Click the Help link located to the right of the applicable field. Figure 28 – Field Level Help Screen Exit the SBR-AC1750 Web Manager To log out and close the SBR-AC1750 Web Manager: • Click Logout located in the upper right corner of the screen above the SBR-AC1750 Main Menu buttons.
Configuring Your Wireless Network 6 Configuring Your Wireless Network The SBR-AC1750 supports a secure method for setting up multiple wireless access points on your home network. You can also designate a separate network as a guest network for visitors, friends, or other family members without giving them access to your files or other devices on your wireless home network. Set Up Your Primary Wireless Network 1. Open a web browser and log onto the SBR-AC1750 to open the SBR-AC1750 Web Manager.
Configuring Your Wireless Network 6. Enter a custom name for your wireless network in the Wireless Network Name (SSID) field or keep the default network name currently displayed in the SSID (Service Set Identifier) field which is also listed on your router label. The wireless network name must be different from any other network name on your home network. You can use any combination of letters (lowercase and uppercase), numbers, and/or special characters (symbols); 32 characters maximum. 7.
Configuring Your Wireless Network 5. Click Apply. 6. Select one of the following WPS pairing methods to pair your WPS-enabled wireless device(s). • PIN Method • If your WPS device has a WPS PIN number, enter the PIN number in the Enrollee PIN Code field and click the Enroll button. • If your WPS device does not have a WPS PIN number, enter the number listed in the Device PIN Code field, if you are prompted during the WPS pairing process.
Configuring Your Wireless Network Figure 32 – 2.4 GHz & 5 GHz Wireless Primary Network Screens 4. Click the 2.4 GHz or 5 GHz tab to select the frequency range for your wireless network. 5. Do one of the following to turn ON or OFF wireless networking on your home network: • Select Enable Wireless in the Enable Wireless field to turn ON wireless networking. • Deselect Enable Wireless in the Enable Wireless field to turn OFF wireless networking.
Configuring Your Wireless Network 6. Select a communications channel number for your SBR-AC1750 from the Channel drop-down list. The channel number should be different from the channel number listed as the Current Channel. • 2.4 GHz o Auto (SBR-AC1750 selects the channel it will use) o 1 thru 11 Note: ARRIS recommends using Channel 1, 6, or 11 for best performance. • 5 GHz o Auto (SBR-AC1750 selects the channel it will use) o 36, 44, 149, or 157 7.
Configuring Your Wireless Network 10. Select Broadcast Network Name (SSID) to allow outside access to your wireless network and also allow the router to broadcast to your SSID. Note: ARRIS recommends that you disable (uncheck) this option after completing the router setup. Your SSID is visible which could enable unauthorized access to your home network. 11.
Configuring Your Wireless Network Do the following to change your wireless network name or SSID: 1. Open a web browser and log onto the SBR-AC1750 to open the SBR-AC1750 Web Manager. See Start the Router Web Manager for more information. 2. Click Wireless on the SBR-AC1750 Main Menu bar. 3. Click Basic Setup from the Wireless submenu options to open the Wireless Basic Setup screen.
Configuring Your Wireless Network 4. Make sure the Enable Wireless checkbox is selected to turn ON wireless networking on your home network. 5. Delete the default or current network name in the Wireless Network Name (SSID) field and then enter a new name of your choice for your wireless network. The network name can contain any combination of up to 32 alphanumeric characters. 6. Make sure the Broadcast Network Name (SSID) checkbox is selected. 7.
Configuring Your Wireless Network Figure 34 – 2.4 GHz & 5 GHz Wireless Guest Network Screens 4. Select one of the guest network names from the Guest Network Profile drop-down list for your guest network. 5. Check Enable Guest Access checkbox to turn ON the wireless guest network. 6. Do one of the following to name your wireless guest network in the Wireless Network Name (SSID) field: • Keep the default guest network name; for example, SBR-AC1750_Guest#. • Enter a new name of your choice. 7.
Protecting & Monitoring Your Wireless Network 7 Protecting & Monitoring Your Wireless Network After you have successfully connected the SBR-AC1750 and your wireless devices, you should configure the router to protect your wireless network from unwanted and unauthorized access by any wireless devices within range of your wireless network.
Protecting & Monitoring Your Wireless Network 3. Type the default user password in the Password field as it appears below: Password: password 4. Click Login to open the SBR-AC1750 Web Manager. The SBR-AC1750 Status Connection screen displays. 5. Click Utilities on the SBR-AC1750 Main Menu. 6. Click System Settings from the Utilities submenu options to display the System Settings screen. Figure 35 – Change User Password Screen 7.
Protecting & Monitoring Your Wireless Network Set Up Firewall Protection You can set up firewall filters and firewall alert notifications on your wireless home network. To set the firewall protection level: 1. Do one of the following to open the Firewall Enable/Disable screen: • Log in to the SBR-AC1750 Web Manager and then click the Firewall menu button on the SBR-AC1750 Main Menu and then select Firewall Settings.
Protecting & Monitoring Your Wireless Network Figure 37 – Create Forwarded Ports Screen 3. Click the Service List drop-down button and then select a service or application from the Service list. Figure 38 – Commonly Used Forwarded Ports List 4. Click Add to insert the service in the Port Forwarding table. Note: To map a port, you would enter the range of port numbers that you want forwarded locally and the IP address for sending traffic to those ports.
Protecting & Monitoring Your Wireless Network Figure 39 – Forwarded Ports Screen 5. Select or deselect the Enable checkbox to turn on or off port forwarding for the selected service on that port. 6. Optional step: Enter a new name in the Description field to change the name for the server you are creating. 7. Select BOTH, UDP, or TCP from the Internet protocol Type drop-down list. 8.
Protecting & Monitoring Your Wireless Network To create the DMZ Host: 1. Log in to the SBR-AC1750 Web Manager and then click Firewall on the SBR-AC1750 Main Menu bar. 2. Click DMZ from the Firewall submenu options. Figure 40 – Firewall DMZ Settings Screen 3. Select Enable to turn on the DMZ. 4. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or gaming device that you are setting up as the DMZ host. 5. Click Apply.
Managing Your Wireless Router and Connected Networks 8 Managing Your Wireless Router and Connected Networks View the Router Product Information The Utilities System Information screen provides product and network status information, including the serial number, firmware version, and the current network connection status of the SBR-AC1750. To open the Utilities System Information screen: 1. Log in to the SBR-AC1750 Web Manager and then click Utilities on the SBR-AC1750 Main Menu. 2.
Managing Your Wireless Router and Connected Networks View the Router Network Settings You can use the LAN Settings screen to view and change the IP and DHCP server settings on your home network. To open the LAN Settings screen: 1. Log in to the SBR-AC1750 Web Manager and then click LAN on the SBR-AC1750 Main Menu. 2. Click LAN Settings from the LAN submenu options. 3. Click the Refresh button (F5) in your web browser to update your home network settings on the screen.
Managing Your Wireless Router and Connected Networks View the Router System Logs You can use the System Log screen to view the list of activity, events, and alerts recorded on your SBR-AC1750. To open the System Log screen: 1. Log in to the SBR-AC1750 Web Manager and then click Utilities on the SBR-AC1750 Main Menu. 2. Click System Log from the Utilities submenu options. Figure 43 – SBR-AC1750 Utilities – System Log Screen 3.
Managing Your Wireless Router and Connected Networks Update the Firmware on Your Router ARRIS may periodically release firmware updates for the SBR-AC1750. These new firmware releases may contain updates for operation improvements and problem resolutions. You can upload the firmware on your SBR-AC1750 when ARRIS releases new firmware versions. The new firmware releases are available at www.arris.com/consumer.
Managing Your Wireless Router and Connected Networks 10. Click on the new firmware file and click Open. 11. Click Update to download the new firmware onto your SBR-AC1750. WARNING! • DO NOT interrupt or stop the firmware download while it is still in progress. • DO NOT disconnect the power or reset the SBR-AC1750 while the firmware upgrade is still running. • Allow the firmware upgrade process to complete before using your router again.
Managing Your Wireless Router and Connected Networks Reset Your Router Settings At any time, you can reset or restore the SBR-AC1750 router configuration settings, including your user name and password, back to the default factory settings.
Managing Your Wireless Router and Connected Networks 3. Click Restore Defaults. The following warning message will display: Figure 48 – SBR-AC1750 Utilities – Restore Factory Defaults Dialog Box 4. Click OK to proceed. The following message will display. 5. Click OK to reboot the SBR-AC1750. DO NOT power OFF the router while it is resetting. The router will automatically reboot when the router reset is complete and the SBR-AC1750 Login screen displays. 6.
Managing Your Wireless Router and Connected Networks 1. Check that your USB device is connected to the rear of the SBR-AC1750 and the USB LED on the front panel is lit solid green.. 2. Log in to the SBR-AC1750 Web Manager and then click USB on the SBR-AC1750 Main Menu. 3. Click Media Sharing from the USB submenu options. Figure 49 – SBR-AC1750 USB Server Setup Dialog Box 4.
Managing Your Wireless Router and Connected Networks Figure 50 – SBR-AC1750 USB Server Setup Dialog Box Connect to the USB Drive You can access the SBR-AC1750 USB drive by using either the network share folders on your computer or a remote FTP IP address listed in the SBR-AC1750 Web Manager. 1. Check that your USB device is connected to the rear of the SBR-AC1750 and the USB LED on the front panel is lit solid green. 2. Log in to the SBR-AC1750 Web Manager and then click USB on the SBR-AC1750 Main Menu.
Troubleshooting Tips A Troubleshooting Tips You may have to reset the SBR-AC1750 router configuration to its original factory settings if the router is not functioning properly. Solutions Table 4: Troubleshooting Solutions Router Problem Possible Solution POWER LED Icon is OFF • Check the power connection between the router and electrical wall outlet. • If the router is plugged into a power strip, check the strip to make sure it is switched ON. • Check that the electrical wall outlet is working.
Troubleshooting Tips Router Problem Possible Solution Wireless devices cannot send or receive data • Check to confirm that the Wireless LED is lit. • If the problem still persists after checking your IP address, check the Wireless Security Mode setting on the Wireless Basic Setup screen. • If you enabled WPA and configured a passphrase on the router, be sure each affected wireless client has the identical passphrase. If this does not solve the problem, check if the wireless client supports WPA.
Warranty Information B Warranty Information SURFboard SBR-AC1750 Wireless Router ARRIS Enterprises, Inc.
Warranty Information What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
ARRIS Enterprises, Inc. 3871 Lakefield Drive Suwanee, GA 30024 www.arris.com 365-095-27433 x.
