Full Product Manual

Troubleshooting Tips

Wireless Router SURFboard® SBR-AC1750 • User Guide

Troubleshooting Tips

You may have to reset the SBR-AC1750 router configuration to its original factory settings if the

router is not functioning properly.

Solutions

Table 4: Troubleshooting Solutions

Router Problem

Possible Solution

POWER LED Icon is OFF • Check the power connection between the router and

electrical wall outlet.

• If the router is plugged into a power strip, check the strip to

make sure it is switched ON.

• Check that the electrical wall outlet is working. Is the outlet

controlled by a light switch?

• If so, disconnect the router power cord and connect it to

another electrical outlet that is not controlled by a light

switch.

Cannot Access the

Internet

• Check the status of your ISP device (cable, DSL, or Satellite

modem) to make sure the Internet service is working.

• Check the Ethernet cable to make sure it is properly

connected to your ISP device and wireless router. Check

the WAN LED on the SBR-AC1750 front panel to confirm an

Internet connection.

• On the SBR-AC1750 front panel, check the status of the

LEDs and refer to Front Panel LED Icons and Error

Conditions to identify the problem.

• Check that all cable and power connections on your router

and computer are properly connected.

• Check that the Power, WAN, and Wireless LEDs on the

front panel are lit up solid.

• If you are using a hub, check to make sure it is turned ON.

• If none of the above solutions resolves the problem, call

ARRIS Technical Support at 1-877-466-8646 for assistance.