BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide 365-095-30882 Revision 4.
ARRIS Copyrights and Trademarks ARRIS Copyrights and Trademarks © 2016 ARRIS Enterprises LLC. All Rights Reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises LLC. (“ARRIS”).
Table of Contents 1. ARRIS BGW210-700 Broadband Gateway Introduction ............................................ 5 About ARRIS Documentation............................................................................................. 5 Documentation Hyperlinks ................................................................................................ 5 Related Documentation..................................................................................................... 6 Document Organization ...
7 CFR Part 68 Information .................................................................................... 28 FCC Caution...................................................................................................................... 29 Radiation Exposure Statement ........................................................................................ 29 Service Requirements ...................................................................................................... 30 7.
Chapter 1 ARRIS BGW210-700 Broadband Gateway Introduction The BGW210-700 Broadband Gateway hardware platform can host different software. The Advanced Residential Gateway supports VoIP, IPv6, video delivery, security firewall, and extensive remote management features. The BGW210-700 Broadband Gateway delivers robust video, primary line telephony, and highspeed data over broadband networks via high-speed Internet connectivity.
Chapter 1: ARRIS BGW210-700 Broadband Gateway Introduction Related Documentation BGW210-700 Broadband Gateway reference documentation is as follows: BGW210-700 Broadband Gateway Install and Operations Guide (this document) BGW210-700 Broadband Gateway AT&T Software Administrator's Handbook ARRIS ENB-17244 (select BGW210-700 Hardware Diagnostics Information) Document Organization This hardware install and operation guide consists of six product information chapters presented as follows: ARRIS BGW21
Chapter 2 Preliminary Safety Instructions Warning: Do not use before reading these instructions. Do not connect the Ethernet ports to a carrier or carriage service provider’s telecommunications network or facility unless: You have the written consent of the network or facility manager, or The connection is in accordance with a connection permit or connection rules.
Chapter 2: Preliminary Safety Instructions Telecommunication Installation When using telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury, including the following: This device is intended for indoor use only. Warning: Do not install this gateway outdoors. Warning: Installing and operating this gateway outdoors is a violation of FCC rules.
Chapter 3: Hardware Gateway Installation Chapter 3 Hardware Gateway Installation A BGW210-700 Broadband Gateway cabling overview, as well as rear panel illustration, is provided below. Also provided are procedures to perform BGW210-700 Broadband Gateway connections for the power adapter, wired Ethernet, wireless devices, Internet, and VoIP telephones. The following diagram illustrates BGW210-700 Broadband Gateway connections to the Internet using DSL Broadband.
Chapter 3: Hardware Gateway Installation BGW210-700 Broadband Gateway Rear Panel Port Description USB1 and USB2 Universal Serial Bus connections 1 and 2 for USB devices. Ethernet 1,2,3,4 Provide connection for up to four Ethernet devices, such as PCs and other devices. ONT The Optical Network Terminal fiber optic connector. Broadband An alternate DSL connection to the Internet; its implementation is determined by the service configuration from the provider.
Chapter 3: Hardware Gateway Installation Connecting the Power Adapter The power adapter supplies power to the BGW210-700 Broadband Gateway. 1. Connect the appropriate end of the power adapter cable to the BGW210-700 Broadband Gateway rear panel POWER port. 2. Connect the power plug end to the electrical outlet. After the BGW210-700 Broadband Gateway is powered on, the power light blinks green momentarily and then remains steady green.
Chapter 3: Hardware Gateway Installation Connecting a Computer to a Ethernet Port of the BGW210-700 Broadband Gateway After the gateway recognizes the computer, the Ethernet light turns steady green and blinks when the computer starts transferring data with the gateway. See Status Indicator Lights (page 17) under Basic Troubleshooting for all Ethernet light indications.
Chapter 3: Hardware Gateway Installation For more information about the PIN method, please see the BGW210-700 Broadband Gateway AT&T Software Administrator's Handbook, as it describes Web UI access for this input. The PUSH method establishes Wi-Fi connectivity if you push the WPS button on the front panel of the BGW210-700 Broadband Gateway and on the Wi-Fi device.
Chapter 3: Hardware Gateway Installation Alternatively, you can connect the BGW210-700 Broadband Gateway to the Internet using the WAN Ethernet port (labeled ONT): 1. Connect one end of an Ethernet cable to the WAN Ethernet port on the BGW210-700 Broadband Gateway. 2. Connect the other end of the cable to the operator provided WAN Ethernet jack or ONT. After the BGW210-700 Broadband Gateway recognizes the connection, the Broadband light blinks green for a moment and then turns steady green.
Chapter 3: Hardware Gateway Installation Single Phone Connection For two phones, connect the phone cable to a splitter and then to the phones. Two Phone Connection Using Splitter Note: To prevent interference with cordless phones, ensure that the BGW210-700 Broadband Gateway is at least 5 feet (1.5 m) from any cordless phone base station. After the gateway recognizes the phones (Line 1 and Line 2), the Phone 1 & Phone 2 lights turn steady green and blink when the associated phone is in use.
Chapter 4 Basic Troubleshooting This chapter provides simple troubleshooting suggestions for issues with the initial configuration of the BGW210-700 Broadband Gateway. The following topics are covered: Status Indicator Lights (page 17) Rear Panel Connectors (page 23) Factory Reset Switch (page 24) Before troubleshooting: Read this guide, including Hardware Gateway Installation (page 9) and all of the subtopics. Set the TCP/IP controls on the PC to obtain an IP address automatically.
Chapter 4: Basic Troubleshooting Status Indicator Lights Check the status indicator lights (LEDs) to begin troubleshooting. Use the front and rear view graphics that follow, as well as the LED Activity descriptions table to interpret the LED indicators. BGW210-700 Broadband Gateway Status Indicator Lights Front View 365-095-30882 Revision 4.0 BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide © 2016 ARRIS Enterprises LLC. All Rights Reserved.
Chapter 4: Basic Troubleshooting Rear View LED Activity All LEDs During Boot Process If the BGW210-700 Broadband Gateway boots and does not detect a failure: The Power, Broadband, and Phone LEDs all Flash Green, Power LED goes Solid Green and all other LEDs are Off. Power LED starts Flashing Green during Power On Self Test (POST), Power LED goes Solid Green and all other LEDs start functioning with normal behavior.
Chapter 4: Basic Troubleshooting LED Activity Power (Front Panel) Solid Green = The device is powered. Off = The unit has no AC power. Flashing Green = The POST is in progress. Also flashes green during initial power-up of the device. Flashing Red = A POST failure (not bootable) or device malfunction occurred.
Chapter 4: Basic Troubleshooting LED Activity Broadband WAN (Front Panel) Phone (Front Panel) Solid Green = Good broadband connection (good sync for a DSL line or signal detected for other types of broadband connections). Only displays when not in alert mode. Off = The device is not powered. When in alert mode, the Solid Green and Flashing Green indications will not be displayed and the LED will be off.
Chapter 4: Basic Troubleshooting LED Activity WPS (appears After Using WPS button) Ethernet 1,2,3,4 (Rear Panel) Power Jack (Rear Panel) Solid Green = Wi-Fi Protected Setup has been completed successfully. LED should stay on for 5 minutes or until push button is pressed again. Flashing Green = Continues for 2 minutes, indicating when WPS is broadcasting. Flashing Red = Continues for 2 minutes, indicating a Session overlap was detected (possible security risk).
Chapter 4: Basic Troubleshooting LED Not Lit Possible Problems Broadband Ethernet 1,2,3,4 (Rear Panel) Make sure that you are using the correct cable. The DSL cable is a thinner standard telephone cable and is labeled Data Cable. Make sure the DSL cable is plugged into the correct wall jack. Make sure the DSL cable is plugged into the DSL port on the DSL gateway. Make sure the DSL line has been activated by AT&T.
Chapter 4: Basic Troubleshooting Rear Panel Connectors Connectors on the rear panel are depicted below. BGW210-700 Broadband Gateway Rear Panel Note: The BGW210-700 Broadband Gateway supports two VoIP lines over one RJ14 (FXS) VoIP port. To connect two phone lines, an inner and outer pair splitter adapter must be attached to the RJ14 (FXS) VoIP port to terminate both lines. 365-095-30882 Revision 4.0 BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide © 2016 ARRIS Enterprises LLC.
Chapter 4: Basic Troubleshooting Factory Reset Switch The Reset switch will result in a reboot of the BGW210-700 Broadband Gateway. Depending on the software loaded on the BGW210-700 Broadband Gateway, holding it for an elongated duration of time may reset the device to factory defaults. Referring to the diagram below, find the round Reset switch opening.
Chapter 5: Technical Specifications and Safety Information Chapter 5 Technical Specifications and Safety Information Dimensions and Interfaces Dimensions and Interfaces Dimensions/Weight/Placement Communications interfaces WAN Interfaces Dimensions - 9.8in. High x 7.9in. Deep x 2.36in. Wide (249mm High x 201mm Deep x 60mm Wide) Weight - 1.9 lbs (0.882 kg) Placement - Vertical desktop or vertical wall mount Concurrent Wi-Fi support for 400 mW 802.11b/g/n and 802.
Chapter 5: Technical Specifications and Safety Information Power Supply This product is intended to be supplied with a Listed Direct Plug-In AC/DC power adapter marked Class 2 LPS power supply rated @ 12V 3A DC for all BGW210-xxx models. The AC/DC power adapter supplied with this product is designed to ensure your personal safety and to be compatible with this equipment. Use only the power adapter that was provided with the gateway. Environment Operating temperature: 0°C to 41.
Chapter 6: Important Safety Instructions Chapter 6 Important Safety Instructions Warning: Do not use before reading these instructions. Do not connect the Broadband Ethernet port (labeled ONT) to a carrier or carriage service provider’s telecommunications network or facility unless: A) You have the written consent of the network or facility manager, or B) The connection is in accordance with a connection permit or connection rules.
Chapter 6: Important Safety Instructions Do not use the telephone to report a gas leak in the vicinity of the leak. Electrical Safety Advisory Telephone companies report that electrical surges, typically lightning transients, are very destructive to customer terminal equipment connected to AC power sources. This has been identified as a major nationwide problem. Therefore it is advised that this equipment be connected to AC power through the use of a surge arrestor or similar protection device.
Chapter 6: Important Safety Instructions 1. The Federal Communications Commission (FCC) has established Rules, which permit this device to be directly connected to the telephone network. Standardized jacks are used for these connections. This equipment should not be used on party lines or coin phones. 2. If this device is malfunctioning, it may also be causing harm to the telephone network; this device should be disconnected until the source of the problem can be determined and until repair has been made.
Chapter 6: Important Safety Instructions Service Requirements In the event of equipment malfunction, if under warranty, we will exchange a product deemed defective. Under FCC rules, no customer is authorized to repair this equipment. This restriction applies regardless of whether the equipment is in or out of warranty.
Chapter 7: ARRIS Contacts Chapter 7 ARRIS Contacts Technical Services For technical support on ARRIS products you can contact us by phone or on the web. By Telephone The Technical Assistance Center can be reached at: 1-888-944-HELP (4357) On the Web The Ask ARRIS web site gives you web access to service and support tools. You will need to register using your support contract ID and email address. Ask ARRIS is located at: http://www.arris.
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