User's Manual

Chapter 4: Basic Troubleshooting
365-095-30882 Revision 4.0 BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide
© 2016 ARRIS Enterprises LLC. All Rights Reserved. 21
LED
Activity
WPS (appears
After Using
WPS button)
 Solid Green = Wi-Fi Protected Setup has been completed successfully.
LED should stay on for 5 minutes or until push button is pressed again.
 Flashing Green = Continues for 2 minutes, indicating when WPS is
broadcasting.
 Flashing Red = Continues for 2 minutes, indicating a Session overlap
was detected (possible security risk).
 Solid Red = Error unrelated to security, such as failure to find a
partner, or WPS is disabled. LED should stay solid red for 5 minutes or
until push button is pressed again.
 Off = The gateway is ready for WPS authentication.
Ethernet
1,2,3,4
(Rear Panel)
 Solid Green = A 10/100/1000 Ethernet device is connected.
 Off = The BGW210-700 Broadband Gateway is not powered or no
powered devices are connected to the associated ports.
Power Jack
(Rear Panel)
 Green = The voltage present at the DC input connector is equal to or
above the required minimum specification of 11.4 volts.
 Off = The voltage present at the DC input connector is below the
required minimum specification of 10.8 volts.
Problem Isolation
If a status indicator light does not look correct, look for these possible problems:
LED Not Lit
Possible Problems
Power
(Front Panel)
 Check the rear panel Power LED, which is to the right of the connector for
the cord from the power adapter.
 If the rear panel Power LED is on, contact AT&T by phone
(1.800.288.2020) or via website (www.att.com/support).
 If the rear panel Power LED is off:
o Make sure the power adapter is plugged into the gateway properly.
For location, see Rear Panel Connectors (page 23).
o Try a known good wall outlet.
o If a power strip is used, make sure it is switched on.