User's Manual

Chapter 4: Basic Troubleshooting
365-095-30882 Revision 4.0 BGW210-700 Broadband Gateway Release 1.0 Install and Operations Guide
© 2016 ARRIS Enterprises LLC. All Rights Reserved. 22
LED Not Lit
Possible Problems
Broadband
 Make sure that you are using the correct cable. The DSL cable is a thinner
standard telephone cable and is labeled Data Cable.
 Make sure the DSL cable is plugged into the correct wall jack.
 Make sure the DSL cable is plugged into the DSL port on the DSL gateway.
 Make sure the DSL line has been activated by AT&T.
 Make sure the DSL gateway is not plugged into a micro-filter.
 Check if any telephone directly connected to a home wall phone jack (not
to the gateway's phone port) has a micro-filter installed. If not, it may need
to be installed, assuming the home does not use a DSL splitter to separate
home phone and DSL lines.
Ethernet
1,2,3,4
(Rear Panel)
 Make sure that you are using the yellow Ethernet cable, not the DSL cable.
The Ethernet cable is thicker than a standard telephone cable.
 Make sure the Ethernet cable is securely plugged into the Ethernet jack on
the PC.
 Make sure the Ethernet cable is securely plugged into the Ethernet port on
the DSL gateway.
 Make sure you have Ethernet drivers installed on the PC.
 Make sure the PC’s TCP/IP properties for the Ethernet network control
panel are set to obtain an IP address via DHCP.
 Make sure the PC has obtained an address in the 192.168.1.x range. (You
may have changed the subnet addressing.)
 Make sure the PC is configured to access the Internet over a LAN.
 Disable any installed network devices (Ethernet, HomePNA, Wi-Fi) that are
not being used to connect to the DSL gateway.