SURFboard® G34/G36 DOCSIS® 3.1 Wi-Fi® Cable Modem User Guide, STANDARD Revision x.
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Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection. Important safety instructions Read this before you begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: ■ Read all the instructions listed here and/or in the user manual before you operate this device.
■ Place the device to allow for easy access when disconnecting the power cord of the device from the AC wall outlet. ■ Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug can be fully inserted with no part of the blades exposed. ■ Place this device on a stable surface. ■ Avoid damaging the device with static by touching the coaxial cable when it is attached to the earth-grounded coaxial cable-TV wall outlet.
FCC statements FCC Interference statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Wireless LAN information Note: This applies to devices that provide Wi-Fi capability. This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with: ■ The IEEE 802.
Caring for the environment by recycling your ARRIS equipment Please do not dispose of this product with your residential or commercial waste. Contact your local authorities for information about practices established for your region. If collection systems are not available, call ARRIS Technical Support at 1-877-466-8646 for assistance. SURFboard® G34/G36 DOCSIS® 3.1 Wi-Fi® Cable Modem User Guide STANDARD Revision x.
SURFboard® G34/G36 DOCSIS® 3.1 Wi-Fi® Cable Modem User Guide STANDARD Revision x.
Table of contents Chapter 1: Getting started...................................................................... 11 In the box..................................................................................................................... 11 Additional items needed (not included)............................................................ 12 System requirements................................................................................................... 12 Contact information...................
Set up Port Forwarding................................................................................................ 54 Set up Port Triggers..................................................................................................... 56 Set up the DMZ host....................................................................................................58 Set up the ALG.............................................................................................................
Chapter 1 Getting started Welcome to the next generation of ultra, high-speed ARRIS ® DOCSIS 3.1® Wi‑Fi cable modems. The SURFboard G34/G36 is a combination of DOCSIS 3.1 cable modem and multiport Ethernet router with Wi-Fi. It uses DOCSIS 3.1 technology to provide ultra, high-speed Internet access in your home or small business network. Using the connection capabilities of the Wi‑Fi cable modem, you can connect your computer and other network-enabled devices using the four Ethernet ports or the 2.
Chapter 1: Getting started Item Description SURFboard Quick Start Guide Provides information for installing your Wi‑Fi cable modem and setting up a secure Wi-Fi network connection in your home or small business network.
Chapter 2 Product overview Front panel Figure 1: G34/G36 front view Table 2: G34/G36 front panel LED description LED status LED status description Amber (Solid) Power is connected Green (Blinking) Acquiring downstream/ upstream connection Green (Solid) Online status in DOCSIS 3.0 mode Blue (Solid) Online status in DOCSIS 3.1 SURFboard® G34/G36 DOCSIS® 3.1 Wi-Fi® Cable Modem User Guide STANDARD Revision x.
Chapter 2: Product overview LED status LED status description mode Light Blue (Solid) WAN over Ethernet mode Amber (Blinking) Firmware download Rear panel Figure 2a: G34 rear view Figure 2b: G36 rear view SURFboard® G34/G36 DOCSIS® 3.1 Wi-Fi® Cable Modem User Guide STANDARD Revision x.
Chapter 2: Product overview Table 3: G34/G36 rear panel ports & connectors Port name Description Reset button Reset button located on the rear panel of your G34/G36 can be used to either reboot your G34/G36 or reset the G34/G36 configuration settings. See Reboot the G34/G36 using the Reset button (page 68)and Restore the G34/G36 default configuration settings (page 60) for more information.
Chapter 2: Product overview Wi-Fi cable modem label Figure 3: Sample G34/G36 Wi‑Fi cable modem label The Wi‑Fi cable modem labels are located on the bottom of your G34/G36. The labels contain the information you will need to activate the G34/G36 for your home Internet service or technical support issues. To activate your Internet service, contact your service provider for assistance.
Chapter 3 Installing the Wi-Fi cable modem CAUTION: This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the G34/G36 to your computer Before installing your G34/G36: ■ Check with your service provider (or local cable company) to ensure broadband cable service is available in your area.
Chapter 3: Installing the Wi-Fi cable modem Figure 4a: G34 connection diagram Figure 4b: G36 connection diagram Note: The G34/G36 supports using an Ethernet port connection for your data input in place of an RF cable connection. You will be able to connect to an alternate Internet connection and use your G34/G36 as your router and Wi-Fi source. This is a useful feature if you choose to change your Internet service to a provider that is not a cable operator.
Chapter 3: Installing the Wi-Fi cable modem You can enable or disable this feature which is available for the LAN Ethernet port 4 as WAN over Ethernet. See Set up an Ethernet port connection for your data input (page 66) for more information. 1. Check that a coaxial cable is already connected to a cable wall outlet or RF splitter (not included) and then connect the other end of the coaxial cable to the Cable connector on the rear of your G34/G36.
Chapter 4 Setting up a Wi-Fi network connection ARRIS recommends that you first verify that your computer (or laptop) can access the Internet using a wired Ethernet connection before configuring your Wi-Fi home network. For Internet connections in your home, you must have access to an Internet service before you can set up a Wi-Fi network connection. If you do not have an Internet service already set up in your home, contact a broadband service provider of your choice for assistance.
Chapter 4: Setting up a Wi-Fi network connection Figure 6: SURFboard Central mobile app download screen 3. Download the SURFboard Central mobile app on your mobile device. 4. Tap OK. The following SURFboard Central window displays. Figure 7: SURFboard Central mobile app open screen Note: After the download is finished, the ARRIS SURFboard Central mobile app shortcut will be added to your mobile device Home or Apps screen. 5. Tap OPEN to launch the SURFboard Central mobile app.
Chapter 4: Setting up a Wi-Fi network connection Figure 8: SURFboard Central mobile app opening screens 6. Continue to follow the mobile app prompts to configure your Wi-Fi home network connection. For additional information or instructions for using the mobile app, see the SURFboard Central Mobile App User Guide available online at SURFboard Central.
Chapter 4: Setting up a Wi-Fi network connection 2. Select Wi-Fi to turn it ON. Your device will automatically start searching and then display a list of available Wi‑Fi networks. 3. Select your Wi-Fi network name (SSID) from the list. 4. If prompted, type your Wi-Fi Security Key (network password). Please note that your network password may be case-sensitive. 5. Select Connect. If your Wi-Fi network connection is successful, "Connected" will display under your network name.
Chapter 4: Setting up a Wi-Fi network connection Figure 10: Sample available Wi-Fi networks Microsoft Window 2. Locate and left-click on the G34/G36 Wi-Fi network name or SSID (for example, G34/ G36-####) for your G34/G36 from the list of available Wi-Fi networks. The default SSID is located on the Wi‑Fi cable modem on the bottom of your G34/G36.
Chapter 4: Setting up a Wi-Fi network connection 3. Select Connect automatically to set up your Wi-Fi devices to automatically connect to your Wi-Fi network without having to log on using a user password. 4. Click Connect to open the Connect to a Network window and set up your new network password. Figure 12: Network security key window 5. Enter the Network Security Key (your Wi-Fi network password) in the Security key field.
Chapter 4: Setting up a Wi-Fi network connection 3. Click Set up a new connection or network under Change your networking settings panel. SURFboard® G34/G36 DOCSIS® 3.1 Wi-Fi® Cable Modem User Guide STANDARD Revision x.
Chapter 4: Setting up a Wi-Fi network connection Figure 15: Set up a connection or network window 4. Click Manually connect to a wireless network and then click Next. Figure 16: Manually connect to a wireless window SURFboard® G34/G36 DOCSIS® 3.1 Wi-Fi® Cable Modem User Guide STANDARD Revision x.
Chapter 4: Setting up a Wi-Fi network connection 5. Enter the G34/G36 Wi-Fi network name or SSID (G34/G36-####) for your G34/G36 in the Network name field. The default SSID is listed on the Wi‑Fi cable modem label on the bottom of your G34/ G36. Note: You have the option to change your Wi-Fi network name or SSID after setting up your Wi-Fi network connection. However, you must use the default SSID listed on the Wi‑Fi cable modem label after installing your Wi‑Fi cable modem.
Chapter 4: Setting up a Wi-Fi network connection 2. Check that the LED on the G34/G36 front panel is lit SOLID green. 3. Open a web browser on your computer, such as Internet Explorer, Google Chrome, Firefox, or Safari. 4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter. If the website failed to open, please contact your service provider or call ARRIS Technical Support at 1-877-466-8646 for assistance. SURFboard® G34/G36 DOCSIS® 3.
Chapter 5 Using the Wi-Fi Cable Modem Web Manager Use the G34/G36 Web Manager to view and monitor the network configuration settings and operational status of your G34/G36. You can also configure your network connections and Wi-Fi security settings, see Protecting & monitoring your Wi-Fi network (page 46) for more information.
Chapter 5: Using the Wi-Fi Cable Modem Web Manager 4. Enter your password again in the Re-enter New Password field. 5. Select the Show Typed Password check box to confirm that both passwords match. Please note that this password is required to log in to the G34/G36 Web Manager. Write it down and place it in a secure place for future reference and availability, if needed. Figure 17: G34/G36 Home Network Wizard-Step 1 screen 6. Enter the four-digit CAPTCHA code in the Type CAPTCHA Here entry box. 7.
Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 18: G34/G36 Home Network Wizard-Step 2 screen 8. Keep or change the current default Wi-Fi network name in the Wi-Fi Network Name (2.4 GHz) field. To change the Wi-Fi network name, enter a new name of your choice. The network name can consist of any combination of up to 32 alphanumeric characters. 9. Select one of the following Wi-Fi network security options for your G34/G36 Wi-Fi home network from the Encryption Method (2.
Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 19: G34/G36 Home Network Wizard-Step 3 screen 13. Select Automatic or Manual to set up your time zone. ■ Select Automatic to allow the network to automatically set your time zone. ■ Select Manual to choose your time zone from the Time Zone drop-down list. 14. Click FINISH. Start the G34/G36 Web Manager To open the G34/G36 Web Manager: 1.
Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 20: G34/G36 Web Manager Login screen 3. Type admin for the default login username (case-sensitive) in the Username field. 4. Type your new password in the Password field. Figure 21: G34/G36 Web Manager Login screen 5. Click LOGIN to open the G34/G36 Web Manager. The Product Registration window opens. Figure 22: G34/G36 Product Registration screen 6. Click Register, Ask me later, or Stop asking to proceed. SURFboard® G34/G36 DOCSIS® 3.
Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 23: G34/G36 Summary screen Note: See Set up your Wi-Fi network (page 38)to configure your home network for Wi-Fi. G34/G36 Web Manager menu links The G34/G36 main menu links and related submenu option links are displayed along the left side of the G34/G36 Web Manager screen. Click on the main menu link to expand the list of submenu options. SURFboard® G34/G36 DOCSIS® 3.1 Wi-Fi® Cable Modem User Guide STANDARD Revision x.
Chapter 5: Using the Wi-Fi Cable Modem Web Manager Figure 24: G34/G36 Web Manager menu links Table 4: G34/G36 Web Manager menu links Menu link Function Gateway Displays a summary of your network connections and a list of the connected devices on your home network. Summary Displays the Wi-Fi status for your home network and network-connected devices. Connection Displays the network connection and status information for the G34/ G36 network, Local IP network, and your private Wi-Fi network.
Chapter 5: Using the Wi-Fi Cable Modem Web Manager Menu link Function Troubleshooting Provides several options to help you resolve certain problems that may occur with your G34/G36. Exit the G34/G36 Web Manager To log out and close the G34/G36 Web Manager: ■ Click Logout link located in the upper right corner of the G34/G36 Web Manager screen. Figure 25: G34/G36 Web Manager logout link SURFboard® G34/G36 DOCSIS® 3.1 Wi-Fi® Cable Modem User Guide STANDARD Revision x.
Chapter 6 Configuring your Wi-Fi network You have the option to either use the default network settings which are unique to your G34/G36 for security purposes or you can configure different network settings. The G34/ G36 supports a secure method for setting up multiple Wi-Fi networks on your G34/G36. Set up your Wi-Fi network 1. Open a web browser and log on to the G34/G36 to open the G34/G36 Web Manager. See Start the G34/G36 Web Manager (first-time login) (page 30) for more information, if necessary. 2.
Chapter 6: Configuring your Wi-Fi network 3. To set up the Network Security mode for your Wi-Fi home network, click the Home Wi-Fi Network 2.4 GHz EDIT button. Figure 27: Wi-Fi network setup screen 4. Choose to either keep the default network name SSID (Service Set Identifier) for your Wi-Fi home network in the Network Name (SSID) field or enter a new network name of your choice. Note: The Wi-Fi network name cannot be the same name as any other SSID on your home network.
Chapter 6: Configuring your Wi-Fi network 6. Enter your Wi-Fi network password in the Network Password field. Note: Keep in mind that network passwords are case-sensitive. You can use any combination of uppercase and lowercase letters, and numbers. Special characters and spaces are not acceptable. 7. Select the Show Network Password checkbox to view and confirm your network password. 8.
Chapter 6: Configuring your Wi-Fi network Figure 28: G34/G36 Wi-Fi connection screen (1 of 2) 15. 16. 17. 18. Note: When AP Isolation is enabled, each of your Wi-Fi clients will be in its own virtual network and will not be able to communicate with the other Wi-Fi clients. This may be useful if several guests are using your Wi-Fi network. To turn ON the 2.4 GHz Wi‑Fi frequency range for your Wi-Fi home network, click the 2.4 GHz Radio submenu and then click Enable button .
Chapter 6: Configuring your Wi-Fi network 22. Click SAVE SETTINGS to save the changes. 23. To turn ON the 5 GHz Wi‑Fi frequency range for your Wi-Fi home network, click the 5 GHz Radio submenu and then click Enable button . Figure 29: Wi-Fi connection 5GHz Radio screen 24. Perform steps 16 through 22. Change your Wi-Fi network name (SSID) The SSID (Service Set Identification) is the Wi-Fi network name assigned to your G34/G36 Wi-Fi network.
Chapter 6: Configuring your Wi-Fi network 2. From any G34/G36 Web Manager screen, click the Gateway menu link and then click the Connection submenu options link. 3. Click Wi-Fi under the Connection submenu options to open the Gateway Connection Wi‑Fi screen. Figure 30: G34/G36 change Wi-Fi network name (SSID) screen 4. Click the 2.4 GHz EDIT or 5 GHz EDIT button in the Home Wi-Fi Network section to select the current Wi-Fi frequency range for your Wi-Fi home network. SURFboard® G34/G36 DOCSIS® 3.
Chapter 6: Configuring your Wi-Fi network Figure 31: Sample G34/G36 Wi-Fi network setup screen 5. Ensure to select Enable in the Wireless Network field. 6. Enter a new network name in the Network Name (SSID) field. The Wi-Fi network name cannot be the same name as any other SSID on your home network. You can use any combination of lowercase and uppercase letters, numbers, and/or special characters (symbols) up to a maximum of 32 characters. 7.
Chapter 6: Configuring your Wi-Fi network Figure 32: G34/G36 WPS device connection screen 4. Do one of the following: ■ Click the Wi-Fi Protected Setup (WPS) Enable button to turn ON WPS Wi-Fi networking on your home network using the provided AP PIN number. ■ Click the Wi-Fi Protected Setup (WPS) Disable button to turn OFF WPS Wi-Fi networking on your home network. 5. Do one of the following: 6. 7. 8. 9. 10. ■ Click the WPS Pin Method Enable button to turn ON WPS Wi-Fi networking.
Chapter 7 Protecting & monitoring your Wi-Fi network After you have successfully connected the G34/G36 and your Wi-Fi devices, you should configure the G34/G36 to protect your Wi-Fi network from unwanted and unauthorized access by any Wi-Fi devices that are within range of your Wi-Fi network. Although network security for the G34/G36 is already configured, you can use the G34/G36 Web Manager to set the level of security and network access that you want to allow on your Wi-Fi network.
Chapter 7: Protecting & monitoring your Wi-Fi network 3. 4. 5. 6. Figure 33: G34/G36 Login screen Type admin for the default username (case-sensitive) in the Username field. Type your password (case-sensitive) in the Password field. Click LOGIN to open the G34/G36 Web Manager. Click the User Account main menu link to change the password. Figure 34: G34/G36 Change Password screen 7. Enter the current admin password in the Current Password field. 8. Enter your new admin password in the New Password field.
Chapter 7: Protecting & monitoring your Wi-Fi network 9. 10. 11. 12. 13. ■ Letters: A through Z (uppercase and lowercase) ■ Numbers: 0 to 9 ■ Special characters: ! @ # $ % & * Enter your new admin password in the Re-enter New Password field. Select the Show Typed Password checkbox to view the new passwords and confirm that both passwords match. Enter the four-digit CAPTCHA code located in the Type CAPTCHA Here entry box. Click SAVE to update your admin password.
Chapter 7: Protecting & monitoring your Wi-Fi network Figure 36: Firewall IPv4 high security level screen ■ Medium: Safer configuration, medium security level Figure 37: Firewall IPv4 medium security level screen ■ Low: Common security, low security level, higher risk SURFboard® G34/G36 DOCSIS® 3.1 Wi-Fi® Cable Modem User Guide STANDARD Revision x.
Chapter 7: Protecting & monitoring your Wi-Fi network ■ Figure 38: Firewall IPv4 low security level screen IPv6 security Figure 39: Firewall IPv6 available security levels screen Set up Parental Control You can set up the following parental controls to manage and limit the usage and activity for specific users and client devices on your home network: ■ ■ ■ ■ Allow or block access to specific Internet sites. Allow or block access to specific MAC addresses.
Chapter 7: Protecting & monitoring your Wi-Fi network 3. Click the Managed Sites Enable button to turn ON website and keyword blocking. Figure 40: Parental Control Managed Sites screen 4. Click +ADD button in the Blocked Sites section to open the Add Site to be Blocked screen. 5. 6. 7. 8. 9. Figure 41: Add Site to be Blocked screen To fully block a website, enter the website address in the URL field and then click the Yes Always Block? button. Click SAVE.
Chapter 7: Protecting & monitoring your Wi-Fi network 10. Select the days of the week in the Set Blocked Days section. 11. Click SAVE. 12. To manage network devices' access to specific services and applications, click Manage Services from the submenu and then click Enable. 13. Click +ADD button in the Blocked Services section to add a service to be blocked. 14. 15. 16. 17. 18. 19. 20.
Chapter 7: Protecting & monitoring your Wi-Fi network Figure 43: Manage Devices screen 21. To manage devices, click Enable. 22. If you do not want to restrict your devices, click Allow All and then click +ADD BLOCKED DEVICE to add only the device you want to restrict. 23. If you want to restrict your devices, click Block All and then click +ADD ALLOWED DEVICE to add only the device you do not want to restrict. Figure 44: Add Blocked device screen 24.
Chapter 7: Protecting & monitoring your Wi-Fi network 26. To block a device for specific days and times, click No, in the Always Block? field and then specify the time and days in the Set Block Time and Set Block Days fields. 27. Click SAVE to save the changes. 28. To generate, download and print reports based on your parental controls, click Reports from the sub menu. Figure 45: Generate report screen 29.
Chapter 7: Protecting & monitoring your Wi-Fi network Figure 46: G34/G36 Advanced Port Forwarding screen 3. Click the Port Forwarding Enable button. 4. Click the +ADD SERVICE button to open the Add Port Forward screen. Figure 47: Add Port Forward screen 5. Select FTP, AIM, HTTP, PPTP, HTTPs, Telnet, SSH, or Other for the Internet data transfer protocol from the Common Service drop-down list. Note: When Other is selected, the Service Name field will display.
Chapter 7: Protecting & monitoring your Wi-Fi network 8. Enter the starting port number of the website or online application in the Start Port field. 9. Enter the ending port number of the website or online application in the End Port field. 10. Click CONNECTED DEVICE button to display the list of connected devices on your Wi-Fi home network. Figure 48: G34/G36 Connected Devices screen 11. Select the Add selection box for the device or website you want to connect to. 12. Click Add to exit. 13. Click SAVE.
Chapter 7: Protecting & monitoring your Wi-Fi network Figure 49: Advanced Port Triggering screen 3. Click the Port Triggering Enable button. 4. 5. 6. 7. 8. 9. 10. 11. 12. Figure 50: Advanced Add Port Trigger screen Click the +ADD PORT TRIGGER button to open the Add Port Trigger screen. Enter a name or description for the Port Trigger in the Service Name field. Select TCP/UDP, TCP, or UDP from the Service Type drop-down list. Enter the starting port number in the Trigger Port From field.
Chapter 7: Protecting & monitoring your Wi-Fi network Figure 51: Advanced Add Port Trigger screen Set up the DMZ host Warning: The gaming DMZ host is not protected by the G34/G36 firewall. It is exposed to the Internet which makes it vulnerable to attacks or hacking from any client device (e.g., computer or laptop) on the Internet. Consider carefully before configuring a device to be in the DMZ. You can configure one client device on your home network to be the DMZ Host.
Chapter 7: Protecting & monitoring your Wi-Fi network 3. Click the DMZ Enable button to set up the DMZ Host on your home network. 4. Enter the last one to three digits (from 2 to 254) of the IP address of the computer or gaming device that you are setting up as the DMZ host 5. Click SAVE when you are finished. Note: To disable the DMZ Host, click the DMZ Disable button and then click SAVE.
Chapter 7: Protecting & monitoring your Wi-Fi network Restore the G34/G36 default configuration settings Warning: This action will delete your current G34/G36 configuration settings and allow you to restore the default (original) G34/G36 configuration. Note: After the configuration settings are restored, the G34/G36 will automatically reboot and you will have to log in using the default username (admin) and your current admin password. To open the Restart/Restore Gateway screen: 1.
Chapter 7: Protecting & monitoring your Wi-Fi network Exchange the routing information The RIP protocol is used to exchange the routing information between the gateway and the headend. To enable routing information: 1. From any G34/G36 Web Manager screen, click the Advanced menu link. 2. Click Routing to display the Routing screen. Figure 56: Routing Information screen 3. Click Enable button to set up the routing information. 4.
Chapter 7: Protecting & monitoring your Wi-Fi network Figure 57: Dynamic DNS client screen 3. Click the Enable button to configure your Gateway's router functionality as DNS client. 4. Click +ADD DDNS to configure new DDNS. 5. Click SAVE to save the changes. Note: To disable configuring the DNS client, click the Disable button and then click SAVE. Manage UPnP network The UPnP enabled gateway discovers all UPnP devices such as printers and computers.
Chapter 7: Protecting & monitoring your Wi-Fi network 3. Click the Enable button for the managing UPnP. 4. Enter the time in the Advertisement Period field to allow your gateway to advertise the UPnP information. 5. Enter the number of steps each UPnP advertisement is allowed to propogate before disappearing in the Time To Live field. 6. Click the Enable button to allow devices such as printers and computers to connect to a network automatically. 7. Click SAVE.
Chapter 7: Protecting & monitoring your Wi-Fi network Figure 59: MAC Bridging screen 3. Enter the MAC addresses of the device or the MAC range that you want to allow to connect to the WAN. SURFboard® G34/G36 DOCSIS® 3.1 Wi-Fi® Cable Modem User Guide STANDARD Revision x.
Chapter 8 Managing your Wi-Fi cable modem and connected networks You can also use the G34/G36 Web Manager to view and monitor the network configuration settings and operational status of your G34/G36. View the G34/G36 system hardware information The Gateway Hardware screen displays system hardware information for your G34/ G36. This information may be helpful if you contact ARRIS, Comcast, or Cox for technical assistance. To open the G34/G36 Hardware screen: 1.
Chapter 8: Managing your Wi-Fi cable modem and connected networks View the G34/G36 software version The Gateway Software Version screen displays device software related information for your G34/G36. This information may be helpful if you have to contact ARRIS or Comcast for technical support. To open the G34/G36 Software screen: 1. From any G34/G36 Web Manager screen, click the Gateway menu link. 2. Click Software from the Gateway submenu links to display the Gateway Software screen.
Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 62: G34/G36 Connection WAN screen 3. Click EDIT on the WAN screen. 4. Click Interface CHANGE to select either DOCSIS (for a regular cable connection) or Ethernet (for an input signal from a different modem device) with an Ethernet connection from the modem device to the G34/G36 Ethernet port 4. From any G34/G36 Web manager screen, click the Gateway menu link. 1.
Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 64: G34/G36LAN Ethernet Port screen Reboot the G34/G36 Choose one of the following options to reboot (or restart) your G34/G36: ■ Reboot the G34/G36 using the Reset button (page 68) OR ■ Reboot the G34/G36 using the Web Manager (page 69) Reboot the G34/G36 using the Reset button To reboot (or restart) your G34/G36 using the Reset button: 1.
Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 65: G34/G36 Reset button 2. Press and hold the small object in place for three to four seconds. Warning: Do not press the Reset button for more than five seconds. If you do, your G34/G36 will automatically reset and your custom gateway configuration settings (e.g., admin password, network name (SSID) and password) will be deleted and replaced with the factory default configuration. 3.
Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 65: G34/G36 Restart/Restore settings screen 3. Click RESTART GATEWAY located in the Reset / Restore Gateway table. The following message will display: Figure 66: Restart the Gateway message box 4. Click OK to reboot the G34/G36 and then log back in.
Chapter 8: Managing your Wi-Fi cable modem and connected networks Figure 67: G34/G36 restore settings screen 3. Click RESTORE Wi-Fi DEFAULTS to reset your G34/G36 Wi-Fi settings. Figure 68: G34/G36 restore settings screen 4. Click OK to restore the Wi-Fi factory defaults. The Operation in Progress for restarting the Wi-Fi radios message displays.
Chapter 9 Troubleshooting tips If the solutions listed in the Troubleshooting Solutions table below do not solve your problem, please contact your service provider for assistance. You may have to reset the G34/G36 Wi‑Fi cable modem configuration to its original factory settings if the G34/G36 is not functioning properly. See Restore the G34/G36 default configuration settings (page 60)for more information.
Warranty Information CommScope, Inc.
INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you. What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
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