Owner's Manual

Chapter 7
Troubleshoong ps
If the soluons listed in the Troubleshoong soluons table below do not resolve your
problem, please contact your service provider for assistance. Your service provider may ask
for the status of the S33 front panel LED for more informaon).
You may have to reset the S33 conguraon to the default factory sengs if your S33 is not
funconing properly. See Reset the cable modem conguraon sengs for more
informaon.
Soluons
Troubleshoong soluons
Modem problem Possible soluon
Cannot send or receive
da
ta
■ Check each end of the coaxial cable connecon on the cable
modem and cable wall outlet.
■ Use your hand to ghten each connector, if necessary.
■ Check the Ethernet cable to make sure it is properly connected to
the cable modem and computer.
■ If you have cable television service, check your television to
ensure your cable service is operang properly.
■ If none of the above soluons resolves the problem, contact your
service provider or call ARRIS Technical Support at
1-877-466-8646 for assistance.
Cannot access the internet ■ Check that all cable and power connecons on your cable
modem and computer are properly connected.
■ Check that the front panel LED icon on the front panel is lit up
solid.
■ Contact your service provider for assistance.
SURFboard
®
S33 DOCSIS
®
3.1 cable modem S33 User Guide STANDARD Revision x.2 23