User Guide SURFboard® SB6183 DOCSIS 3.
© 2014 ARRIS Enterprises, Inc. All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide notification of such revision or change.
Safety and Regulatory Information i Safety and Regulatory Information IMPORTANT SAFETY INSTRUCTIONS Read This Before You Begin — When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following: • Read all of the instructions listed here and/or in the user manual before you operate this device. Give particular attention to all safety precautions. Retain the instructions for future reference.
Safety and Regulatory Information • For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. • Upon completion of any service or repairs to this device, ask the service technician to perform safety checks to determine that the device is in safe operating condition. • Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions.
Contents Contents Safety and Regulatory Information ..................................................................................................................... i Getting Started .................................................................................................................................................... 1 In the Box .................................................................................................................................................................
Tables Tables Table 1: SB6183 Package Contents............................................................................................................................................................ 1 Table 2: SB6183 Front Panel LED Icons .................................................................................................................................................... 3 Table 3: SB6183 Rear Panel Ports & Connectors .......................................................................
Getting Started Getting Started 1 The ARRIS-Motorola SURFboard® SB6183 DOCSIS® 3.0 Cable Modem provides high-speed access to the Internet and other online services on your home network. You can use your SB6183 to directly connect a computer to your home or small business LAN through an Ethernet connection. This guide provides a product overview and instructions for installing and configuring your SB6183 Cable Modem to get it up and running on your home network.
Getting Started Item Description SB6183 Quick Start Guide Provides basic instructions for installing the cable modem and setting up your network connections Additional Items You May Need • Coaxial (coax) cable, if one is not already connected to a cable wall outlet System Requirements • High-speed Internet access account • Web browser access – Microsoft Internet Explorer, Google Chrome, Firefox, or Safari • Compatible operating systems: ο Windows® 8 ο Windows 7 Service Pack 1 (SP1) ο Windows Vista™ SP2
Product Overview Product Overview 2 Front Panel Figure 1 – SB6183 Front View Table 2: SB6183 Front Panel LED Icons LED Icon Flashing On Not applicable — icon does not flash Green: Power is properly connected Scanning for a downstream (receive) channel Internet connection Green: Non-bonded downstream channel is connected Scanning for an upstream (send) channel Internet connection Green: Non-bonded upstream channel is connected Blue*: High-speed Internet connection with bonded downstream channels
Product Overview Rear Panel Figure 2 – SB6183 Rear View Table 3: SB6183 Rear Panel Ports & Connectors Port Name 1 Description Ethernet port for an RJ-45 network cable connection Green LED indicates a data connection is made 2 Coaxial cable connector 3 Power connector Note: Only use the power supply provided with the cable modem. Modem Label The modem label is located on the bottom of your SB6183.
Installing Your Cable Modem Installing Your Cable Modem 3 This product is for indoor use only. Do not route the Ethernet cable(s) outside of the building. Exposure of the cables to lightning could create a safety hazard and damage the product. Connect the Cable Modem to Your Computer Before installing the cable modem: • Check with your service provider to ensure broadband cable service is available in your area.
Installing Your Cable Modem Test the Cable Modem Connection Although your computer may already be configured to automatically access the Internet, you should still perform the following cable modem connectivity test to verify that your devices were connected properly: 1. Power ON your computer and then log in. 2. Check that the Power, Receive, Send, and Online front panel LEDs on your SB6183 light up in sequential order. See Front Panel for additional LED status information.
Monitoring Your Cable Modem and Connected Network Monitoring Your Cable Modem and Connected Network 4 Use the SB6183 Web Manager to view and monitor the configuration settings and operational status of your SB6183. You may be able to change some network configuration settings. Note: Some of the SB6183 Web Manager configuration settings may be blocked and cannot be modified.
Monitoring Your Cable Modem and Connected Network Cable Modem Web Manager Screen Options The SB6183 menu tabs are displayed along the top of the SB6183 Web Manager screen. To display a specific screen, click on the appropriate tab. Figure 5 – SB6183 Web Manager Menu Tabs The SB6183 menu links are displayed along the bottom of the SB6183 Web Manager screen. The menu links are similar to the menu tabs and serve as an alternative method for displaying the SB6183 Web Manager screens.
Monitoring Your Cable Modem and Connected Network Get Help The Help feature provides a brief description for the SB6183 Web Manager screens. • Click the Help menu tab or link on the SB6183 Web Manager screen to open the SB6183 Help Overview screen. Figure 7 – SB6183 Help Overview Screen View the Cable Modem Status The SB6183 Status screen displays the current startup status of the SB6183 and the downstream and upstream bonded channel connections for receive and send data transmissions.
Monitoring Your Cable Modem and Connected Network View the Cable Modem Product Information The SB6183 Product Information screen displays the hardware and firmware versions, MAC address, serial number, and the current operational status of the SB6183. To open the Product Information screen: 1. Click the Product Information menu tab or link on the SB6183 Web Manager screen. Figure 9 – SB6183 Product Information Screen 2. Click Refresh button (F5) in your Web browser to reload the information on the screen.
Monitoring Your Cable Modem and Connected Network Figure 10 – SB6183 Event Log Screen View the Cable Modem Configuration The SB6183 Modem Configuration screen displays the downstream and upstream connection to the network. When the SB6183 successfully connects to the network, it stores the connection frequency to automatically connect whenever you have to log back onto the SB6183. To open the Configuration screen: • Click the Configuration menu tab or link on the SB6183 Web Manager screen.
Monitoring Your Cable Modem and Connected Network Restore the Factory Default Modem Settings At any time you can reset the SB6183 to its original factory configuration. The process to restore the modem settings may take from 5 to 30 minutes to complete. During this process your network connection will be disabled. WARNING! This action will delete your current cable modem configuration and any custom settings you may have created. To open the Configuration screen: 1.
Monitoring Your Cable Modem and Connected Network Reboot the SB6183 To reboot the SB6183: 1. Click the Configuration menu tab or menu link on the SB6183 Web Manager Menu. The Configuration screen displays. Figure 14 – SB6183 Configuration Screen 2. Click Reboot. Figure 15 – SB6183 Reboot Dialog Box 3. Click OK. This message displays: The device has been reset… RELOAD. 4. Click RELOAD to log back into the SB6183 Web Manager.
Troubleshooting Tips Troubleshooting Tips 4 Solutions Table 5: Troubleshooting Solutions Modem Problem Possible Solution POWER LED Icon is OFF • Check the power connection to the cable modem and the electrical wall outlet. • Check that the electrical wall outlet is working. Is the outlet controlled by a wall light switch? If so, check that the light switch is in the ON position.
Troubleshooting Tips Front Panel LED Icons and Error Conditions The SB6183 front panel LED icons provide status information for the following error conditions: Table 6: Front Panel LED Icons and Error Conditions LED ICON STATUS IF, DURING STARTUP: IF, DURING NORMAL OPERATION OFF Modem is not properly plugged into the electrical outlet Modem is unplugged FLASHING Downstream receive channel cannot be acquired Downstream channel is lost FLASHING Upstream send channel cannot be acquired Upstream ch
Warranty Information A Warranty Information SURFboard SB6183 DOCSIS 3.0 Cable Modem ARRIS Enterprises, Inc.
Warranty Information What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
ARRIS Enterprises, Inc. 3871 Lakefield Drive, Suwanee, GA 30024 www.arris.com 365-095-24153 x.1 x.
