User Guide

SURFboard

SB6190

DOCSIS

3.0 Cable Modem

Quick Start Guide

IMPORTANT!

1. Power ON your computer. The Receive, Send, and Online LEDs on your

cable modem will rst FLASH (blink) and then light up SOLID. See Front

Panel LEDs for LED status information.

Note: If all three LEDs did not light up SOLID, contact your service provider.

2. Open any web browser on your computer, such as Internet Explorer, Google

Chrome, Firefox, or Safari.

3. Type a valid URL (such as www.surfboard.com) in the address bar and

press Enter to test your network connection.

- If the web page opens, your cable modem was set up properly.

- If the web page does not open, you may have to contact your service

provider to set up your Internet service or activate your cable modem.

You must have a live broadband cable connection already

installed in your home before installing the SB6190 Cable

Modem. If not, please contact a service provider for assistance.

When contacting a service provider, you may be asked for the

MAC address and Serial number located on the bottom of

your cable modem (see Modem Label for details).

1. Connect the coaxial cable from the cable wall outlet to the Cable

connector on the rear of your SB6190. Use your hand to tighten each

connector.

2. Connect the Ethernet cable to the Ethernet port on your computer

(or other network device) and to an Ethernet port on the rear of your

SB6190.

3. Connect the power cord to the Power port on the rear of your SB6190

and then plug it into an electrical wall outlet.

This automatically powers ON your SB6190.

Connecting Your Cable Modem

Items Included in the Box

• SB6190 Cable Modem

• Power Supply

• Ethernet Cable

• Software License & Warranty Card

• Quick Start Guide

Testing Your Cable Modem Connection

BEFORE RETURNING THIS PRODUCT TO THE STORE for any reason, please call ARRIS Technical Support for

assistance: 1-877-466-8646

The SURFboard SB6190 User Guide, frequently asked questions (FAQs), and additional product information are available

online at the ARRIS Support website: www.arris.com/consumer.

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SURFboard® SB6190 DOCSIS® 3.0 Cable Modem Quick Start Guide Items Included in the Box • • • • • SB6190 Cable Modem Power Supply Ethernet Cable Software License & Warranty Card Quick Start Guide IMPORTANT! You must have a live broadband cable connection already installed in your home before installing the SB6190 Cable Modem. If not, please contact a service provider for assistance.
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SURFboard® SB6190 DOCSIS® 3.0 Cable Modem Quick Start Guide Front Panel LEDs Power Receive Send Online During normal operation, the POWER, RECEIVE, SEND, and ONLINE LEDs should always be lit SOLID. The LINK LED should FLASH during data transfer. Note: During startup, all LEDs will FLASH and then light up SOLID, in sequence. If an LED lights up SOLID and the next LED does not FLASH, please contact your service provider.