User Manual

Chapter 4: Installing the Gateway

PN 365-095-31684 x.1 SURFboard SBG6950AC2 & SBG7400AC2 Wireless Gateway User Guide

2. Contact your service provider to activate (provision) your wireless gateway. You may have

to provide the HFC MAC ID listed on the gateway label.

Note: Your service provider may allow for automatic activation, which will

automatically launch their own special website on your computer when you open a

web browser.

3. After your wireless gateway is provisioned (or activated), open a web browser (such as

Internet Explorer, Google Chrome, Firefox, or Safari) on your computer.

4. Type a valid URL (such as www.surfboard.com) in the address bar and then press Enter.

The ARRIS website should open. If the website fails to open, please contact your service

provider for assistance.

5. Check that the Power, Upstream/Downstream, and Online front panel LEDs on your

wireless gateway light up in sequential order. See Front Panel (page 13) for additional LED

status information.

 If all four LEDs did not light up solid and you also do not have an Internet connection,

you may have to contact your service provider to reactivate your wireless gateway or

check for signal issues.

 If you still cannot connect to the Internet, please call ARRIS Technical Support at

1-877-466-8646 for assistance.