User's Guide
Table Of Contents
- Patent Notice
- Overview
- Safety Requirements
- Getting Started
- Installing and Connecting your Telephony Gateway
- Configuring Your Ethernet Connection
- Using the Telephony Gateway
- Troubleshooting
- The Telephony Gateway is plugged in, but the Power light is Off
- I'm not getting on the Internet (all connections)
- I'm not getting on the Internet (Ethernet)
- I'm not getting on the Internet (Wireless)
- My wireless Internet connection stops working sometimes
- I can get on the Internet, but everything is slow
- I don't have a dial tone when I pick up the phone - why?
- Glossary
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide
© 2017 ARRIS Enterprises LLC. All Rights Reserved. 11
Chapter 3
Getting Started
About Your New Telephony Gateway
The Touchstone TG3452 Telephony Gateway is DOCSIS compliant with the following
features:
Speed: much faster than dialup or ISDN service; up to twenty four times faster than
DOCSIS 2.0 cable modems.
Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can
be used simultaneously
Flexibility: provides two independent lines of telephone service as well as high speed
data
Compatibility:
• Data services: DOCSIS 3.1 compliant and backward-compatible with DOCSIS 3.0, 2.0,
or 1.1; supports tiered data services (if offered by your service provider)
• Telephony services: PacketCable™ 2.0 compliant
The TG3452 provides:
Wireless 802.11a/b/g/n/ac connectivity
Four Ethernet ports for connections to non-wireless devices
Up to two lines of telephone service
Integrated MoCA 2.0 home networking
DOCSIS 3.1 compliant
One USB host port (future support for external USB devices)
What's in the Box
Make sure you have the following items before proceeding. Call your service provider for
assistance if anything is missing.
Telephony Gateway
Power Cord
Battery (not included with all models)
Wireless Connection Configuration Guide
Ethernet Cable
End User License Agreement