User's Guide
Table Of Contents
- Patent Notice
- Overview
- Safety Requirements
- Getting Started
- Installing and Connecting your Telephony Gateway
- Configuring Your Ethernet Connection
- Using the Telephony Gateway
- Troubleshooting
- The Telephony Gateway is plugged in, but the Power light is Off
- I'm not getting on the Internet (all connections)
- I'm not getting on the Internet (Ethernet)
- I'm not getting on the Internet (Wireless)
- My wireless Internet connection stops working sometimes
- I can get on the Internet, but everything is slow
- I don't have a dial tone when I pick up the phone - why?
- Glossary
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide
© 2017 ARRIS Enterprises LLC. All Rights Reserved. 18
Chapter 4
Installing and Connecting your Telephony
Gateway
Before you start, make sure that:
You have contacted your service provider and verified that they provide data and
telephone service using standard DOCSIS technology.
You have all the Items You Need (page 12).
Cable, phone, and power outlets are available near the computer. If a cable outlet is not
conveniently located, your service provider can install a new one.
If you have ordered service, your service provider should configure the Telephony Gateway
automatically. You need only follow the instructions in this section to install and connect the
Telephony Gateway.
CAUTION
Risk of equipment damage
Only qualified installation technicians should connect the Telephony Gateway to house
wiring. Incumbent telephone service must be physically disconnected at the outside
interface box before making any connections.