User's Guide
Table Of Contents
- Patent Notice
- Overview
- Safety Requirements
- Getting Started
- Installing and Connecting your Telephony Gateway
- Configuring Your Ethernet Connection
- Using the Telephony Gateway
- Troubleshooting
- The Telephony Gateway is plugged in, but the Power light is Off
- I'm not getting on the Internet (all connections)
- I'm not getting on the Internet (Ethernet)
- I'm not getting on the Internet (Wireless)
- My wireless Internet connection stops working sometimes
- I can get on the Internet, but everything is slow
- I don't have a dial tone when I pick up the phone - why?
- Glossary
Chapter 4: Installing and Connecting your Telephony Gateway
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide
© 2017 ARRIS Enterprises LLC. All Rights Reserved. 21
Selecting an Installation Location
There are a number of factors to consider when choosing a location to install your Telephony
Gateway:
Is an AC outlet available nearby? For best results, the outlet should not be switched and
should be close enough to the Telephony Gateway that extension cords are not required.
Is a cable jack available? For best performance, keep the number of splitters between
the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal
available to the Telephony Gateway. A large number of splitters can slow down the
Internet connection and even affect your telephone service.
Can you easily run cables between the Telephony Gateway’s location and the phones?
If you are connecting devices to the Ethernet ports, can you easily run cables between
the Telephony Gateway’s location and those devices?
If you want to install the Telephony Gateway on a desktop, is there enough space on
either side to keep the vents clear? Blocking the vents may cause overheating.
How close are your wireless devices? The Telephony Gateway wireless connection range
is typically 100–200 feet (30m–65m). A number of factors can affect connection range,
as described below.
Desktop Mounting Instructions
Position the Telephony Gateway so that:
it stands vertically on its base (Do not lay it flat on its side.)
air flows freely around it
the back faces the nearest wall
it will not fall to the floor if bumped or moved
the ventilation holes on the sides of the unit are not blocked