User's Guide
Table Of Contents
- Patent Notice
- Overview
- Safety Requirements
- Getting Started
- Installing and Connecting your Telephony Gateway
- Configuring Your Ethernet Connection
- Using the Telephony Gateway
- Troubleshooting
- The Telephony Gateway is plugged in, but the Power light is Off
- I'm not getting on the Internet (all connections)
- I'm not getting on the Internet (Ethernet)
- I'm not getting on the Internet (Wireless)
- My wireless Internet connection stops working sometimes
- I can get on the Internet, but everything is slow
- I don't have a dial tone when I pick up the phone - why?
- Glossary
Chapter 4: Installing and Connecting your Telephony Gateway
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide
© 2017 ARRIS Enterprises LLC. All Rights Reserved. 22
Factors Affecting Wireless Range
A number of factors can affect the usable range for wireless connections.
Increases range
Raising the unit above the devices (for example, installing the Telephony
Gateway in the upper floor of a multi-story dwelling)
Adding a wireless extender to the network
Decreases range Lowering the unit below the devices (for example, installing the
Telephony Gateway in a basement)
Metal or concrete walls between the Telephony Gateway and other
devices
Large metal appliances, aquariums, or metal cabinets between the
Telephony Gateway and other devices
Interference and RF noise (2.4 GHz wireless phones, microwave ovens,
or other wireless networks)
Note: Note that decreasing the range of your wireless network may be beneficial, as long as
the decreased range is sufficient for your needs. By limiting your network’s range, you
reduce interference with other networks and make it harder for unwanted users to find and
connect to your network.
Note: Setting the transmit power level to High increases the range. Setting it to Medium or
Low decreases the range proportionately.