User's Guide
Table Of Contents
- Patent Notice
- Overview
- Safety Requirements
- Getting Started
- Installing and Connecting your Telephony Gateway
- Configuring Your Ethernet Connection
- Using the Telephony Gateway
- Troubleshooting
- The Telephony Gateway is plugged in, but the Power light is Off
- I'm not getting on the Internet (all connections)
- I'm not getting on the Internet (Ethernet)
- I'm not getting on the Internet (Wireless)
- My wireless Internet connection stops working sometimes
- I can get on the Internet, but everything is slow
- I don't have a dial tone when I pick up the phone - why?
- Glossary
Chapter 6: Using the Telephony Gateway
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide
© 2017 ARRIS Enterprises LLC. All Rights Reserved. 34
Event Online LED Status LED Behavior
Power On Blue (steady)
Acquiring
downstream
lock
Blue (slow blink)
Acquiring
upstream lock
Blue (fast blink)
IP Link/Online Green (steady)
Firmware
download
Alternating blue
and green
Caution: If all LEDs are blinking blue (fast blink), a grounding defect has been detected.
Unplug the device until the grounding defect can be addressed.
Wi-Fi LED
The following table shows light patterns for the Wi-Fi LED during normal operation.
Event Wi-Fi LED Status LED Behavior
No clients found
(5 GHz or dual-
band)
Green (slow blink)
Clients found, but
no traffic (5 GHz or
dual-band)
Green (steady)
Clients with active
traffic/WPS (5 GHz
or dual-band)
Green (fast blink)
No clients found
(2.4 GHz band
only)
Blue (slow blink)
Clients found, but
no traffic (2.4 GHz
band only)
Blue (steady)