User's Guide

Chapter 7: Troubleshooting
Release 34 ISSUE 1.0 July 2017 Touchstone TG3452 Telephony Gateway User Guide
© 2017 ARRIS Enterprises LLC. All Rights Reserved. 39
A misconfiguration could lock out all access to the Telephony Gateway router. If you think
this has happened, see Resetting the Router to Factory Defaults (page 37).
I'm not getting on the Internet (Wireless)
Check the indicator lights, see Using the Telephony Gateway (page 32) — the Wi-Fi light
should be on.
Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID”
you need to manually enter the name of your wireless LAN in the connection utility.
Change your security mode to “disabled”. Enable one of the other security modes as soon as
you find the problem.
A misconfiguration could lock out all access to the Telephony Gateway router. If you think
this has happened, see Resetting the Router to Factory Defaults (page 37).
My wireless Internet connection stops working
sometimes
This is usually caused by interference. Two common sources are 2.4GHz “remote”
telephones and microwave ovens. If you cannot remove the interfering product, try using a
different channel or setting Protected Mode.
I can get on the Internet, but everything is slow
If the Web site you are visiting is very popular, that site may be having trouble servicing all
the requests. If other sites download quickly, wait for a few minutes and try again. Usage
during peak hours may also affect the connection speed.
Other communications on the LAN, or interference with wireless connections, may slow
down the connection.
I don't have a dial tone when I pick up the phone
- why?
In order for telephone service to be functional on the Telephony Gateway, telephone service
must have been purchased from the service provider and configured on your Telephony
Gateway. The following steps should help in identifying the source of the problem.