Touchstone® CM900 Cable Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touchstone CM900 Cable Modem brings it all to you up to eight times faster than standard DOCSIS 2.0 cable modems. The Touchstone Cable Modem provides an Ethernet connection for use with either a single computer or home/office Local Area Network (LAN).
Touchstone® CM900 Cable Modem User’s Guide Export Regulations Safety Requirements FCC Part 15 European Compliance Energy Consumption (CM900S Models only) Getting Started About Your New Cable Modem What’s in the Box? What’s on the CD? Items You Need Getting Service System Requirements Recommended Hardware Windows MacOS Linux/other Unix About this Manual Ethernet Connection What About Security? Installing and Connecting Your Cable Modem Front Panel CM900A/S Front Panel Rear Panel CM900A/S Rear Panel Mounting
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Safety Requirements ARRIS Cable Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! • Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary • In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, Ethernet and Phone lines. • When the Cable Modem is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Energy Consumption (CM900S Models only) In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a power switch. The following energy consumption figures apply (measured with a wattmeter at the outlet): Switch State Power Consumption OFF 0.0 W ON 6.5 W (idle) 8.5 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Getting Started About Your New Cable Modem The Touchstone CM900 Cable Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems • Connectivity: supports Ethernet connection • Flexibility: provides high speed data • Compatibility: – Data services: DOCSIS or Euro-DOCSIS 3.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary What’s on the CD? The CD provides the following items: • Quick Install Guide • User’s Guide Items You Need If you are installing the Cable Modem yourself, make sure you have the following items on hand before continuing: • Cable modem package: see What’s in the Box? for a list of items in the package.
Safety Getting Started Installation Ethernet Configuration • Usage Troubleshooting Glossary Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions. Getting Service Before trying to use your new Cable Modem, contact your local cable company to establish an Internet account and telephone service.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Cable Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Cable Modem, you need DOCSIS or Euro-DOCSIS high-speed Internet service from your cable company, as appropriate.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary About this Manual This manual covers all of the different CM900 models. Your model may not have all of the capabilities outlined in this manual. To determine which model you have purchased, refer to the image at the left. The model number is on the label affixed to the Cable Modem. Model Number Ethernet Connection Ethernet is a standard method of connecting two or more devices into a Local Area Network (LAN).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security: • Keep your operating system updated with the latest security patches.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Installing and Connecting Your Cable Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data service using standard DOCSIS technology. • You have all the Items You Need. • Cable and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Front Panel A C E CM900A/S Front Panel CM900A/S er Pow DS US Link e Onlin The front of the Cable Modem provides the following indicators. CM900 B A Link: indicates Ethernet connectivity between the Cable Modem and computer. It may be yellow or green to indicate the connection speed. B Online: indicates internet data transmission status. C US: indicates upstream connectivity.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Mounting the Cable Modem You can either mount the Cable Modem on a wall or place it on a desktop. For wallmount applications, you can mount the Cable Modem with the indicators facing upward (vertical) or to the side (horizontal).
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Note: Step 1 Step 3 When mounting the Cable Modem on drywall, try to position the Cable Modem so at least one of the screws is fastened to a stud. This may prevent the Cable Modem from pulling out of the wall in the future. To prevent overheating of the Cable Modem, do not block the ventilation holes on the sides of the unit.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Connecting the Cable Modem 1 Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Cable Modem’s Cable connector (C). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Note: For best performance, use high-quality RG-6 type coax cable and minimize or eliminate splitters between the cable jack and the Cable Modem.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Cable Modem.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the Ethernet interface on a Windows 2000 operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK. 4 Click OK to accept the new settings, and OK again to close the Configuration window. 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider rerquires TCP/IPv6 you must first install and enable it on your Windows XP system.
Safety Getting Started Installation Ethernet Configuration 2 Usage Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. 3 Click Properties. 4 Select TCP/IP by clicking it one time. Then click Properties.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 5 Click the General tab. Then click Obtain an IP address automatically and click OK. 6 Click OK to accept the new settings, and OK again to close the Properties window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface on a Windows Vista operating system. 1 Open the Vista Control Panel. 2 Double-click Network and Sharing Center to display the Network and Sharing Center Window.
Safety Getting Started Installation Ethernet Configuration 3 Usage Troubleshooting Glossary Click Manage network connections. If prompted for a connection, choose Local Area Connection. The Network Connections window displays. 4 Double-click the Local Area Connection to open the Properties window: Note: If Windows requests permission to continue, click Continue.
Safety Getting Started Installation Ethernet Configuration 5 Usage Troubleshooting Glossary Double-click Internet Protocol Version 4 (TCP/IPv4) to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, double-click Internet Protocol Version 6 (TCP/IPv6) to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. 1 Open the Windows 7 Control Panel. 2 Click Network and Internet.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting 3 Click Network and Sharing Center. 4 Click Local Area Connection to open the Status window.
Safety Getting Started Installation Ethernet Configuration 5 Usage Troubleshooting Glossary Click Properties to open the Properties window.
Safety Getting Started Installation Ethernet Configuration 6 Usage Troubleshooting Glossary Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system. 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock.
Safety Getting Started Installation Ethernet Configuration 2 Usage Troubleshooting Glossary Click the Network icon.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4 Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5 Choose Using DHCP from the Configure IPv4 menu. 6 If necessary, click the Renew DHCP Lease button. 7 Close the System Properties application.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9 Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10 Close the System Properties application.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Cable Modem This chapter describes the controls and features available on the Touchstone Cable Modem, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Cable Modem • Indicator Lights for the CM900A/S Models • Using the Reset Button Setting up Your Computer to Use the Cable Modem Follow the instructions in the information packet supplied by your cable company.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights for the CM900A/S Models The Touchstone Cable Modem has five indicator lights to assist in troubleshooting. Indicator Lights: Normal Operation CM900 The following table shows light patterns during normal operation. If colors are not indicated, they do not affect the status.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights: Startup Sequence The following table shows the start-up sequence for the cable modem.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Reset Button CM900A Use the Reset button, on the back of the Cable Modem, to reset the modem as if you power cycled the unit. You may need to reset the Cable Modem if you are having problems connecting to the Internet. Using this button will be rare. Ethernet 10/100/1000 Reset Reset Button Ethernet 10/100/1000 Reset Use a pointed non-metallic object to press this button.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Troubleshooting The Cable modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? Model CM900S only: Is the rear panel power switch in the ON position? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub or home router. Press the Reset button on the back of the Cable Modem. I can get on the Internet, but everything is slow.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Cable Modem to the cable TV system.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). Euro-DOCSIS The European version of DOCSIS.
Safety Getting Started Ethernet Configuration Installation Usage Troubleshooting Glossary IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. ISDN Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. LAN Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs.
Touchstone® CM900 Cable Modem User’s Guide © 2010 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group.
