Touchstone® DG950 Data Gateway User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touchstone DG950 Data Gateway brings it all to you faster and more reliably with both wired and wireless connectivity. The Touchstone Data Gateway provides four Ethernet connections for use as the hub of your home/office Local Area Network (LAN). The Touchstone Data Gateway also provides 802.
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2012 ARRIS. All rights reserved. The information in this document is subject to change without notice.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Safety Requirements ARRIS Data Gateways comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside. Refer service to qualified personnel only! • Do not use product near water (i.e. wet basement, bathtub, sink or near a swimming pool, etc.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary • In areas of high surge events or poor grounding situations and areas prone to lightning strikes, additional surge protection may be required (i.e. PF11VNT3 from American Power Conversion) on the AC, RF, and Ethernet lines. • When the Data Gateway is connected to a local computer through Ethernet cables, the computer must be properly grounded to the building/residence AC ground network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Energy Consumption (DG950S Models only) In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a power switch. The following energy consumption figures apply (measured with a wattmeter at the outlet): Switch State Power Consumption OFF 0.0 W ON 8.0 W (idle) 11.5 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Getting Started About Your New Data Gateway The Touchstone DG950 Data Gateway is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems. • Convenience: supports Ethernet and 802.
Safety Getting Started Installation Ethernet Configuration • Usage Troubleshooting Glossary End User License Agreement Items You Need If you are installing the Data Gateway yourself, make sure you have the following items on hand before continuing: • Data Gateway package: see What’s in the Box? for a list of items in the package. • Coaxial cable (coax): as shown in the image to the left, this is a round cable with a connector on each end.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Getting Service Before trying to use your new Data Gateway, contact your local cable company to establish an Internet account.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Data Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Data Gateway, you need DOCSIS or Euro-DOCSIS high-speed Internet service from your cable company. Recommended Hardware The following hardware configuration is recommended.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary About this Manual This manual covers the Touchstone DG950 Data Gateway. The model number is on the label affixed to the Data Gateway. See the image at the left. What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Data Gateway. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Installing and Connecting Your Data Gateway Before you start, make sure that: • You have contacted your cable company and verified that they provide data service using standard DOCSIS technology. • You have all the items you need. • Cable and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Front Panel DG950A/S The front of the Data Gateway has the following indicators: A C E G DS Power US LAN Online WLAN A WPS button/indicator: begins associating the Data Gateway with a wireless device. Light indicates Wireless Protected Setup (WPS) is active. B WLAN: indicates the status of the wireless LAN. C LAN: indicates Ethernet connectivity between the Data Gateway and computers.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Rear Panel DG950A A 2 1 Ethernet 10/100/1000 E B 4 3 USB Reset C The rear of the Data Gateway has the following connectors and controls: A Ethernet (1 - 4): connectors for use with a computer LAN port. B USB: USB host connector - future support for external USB devices C Reset button: resets the Data Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Data Gateway: • Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Data Gateway that extension cords are not required.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Mounting the Data Gateway You can either mount the Data Gateway on a wall or place it on a desktop. For wall-mount applications, you can mount the Data Gateway with the indicators facing upward (vertical) or to the side (horizontal).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Note: When mounting the Data Gateway on drywall, try to position the Data Gateway so at least one of the screws is fastened to a stud. This may prevent the Data Gateway from pulling out of the wall in the future. To prevent overheating of the Data Gateway, do not block the ventilation holes on the sides of the unit.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Connecting the Data Gateway 1 Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Data Gateway’s Cable connector (D). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench. Note: For best performance, use high-quality coax cable and minimize or eliminate splitters between the cable jack and the Data Gateway.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Wireless Connection The DG950 ships with wireless LAN security set by default. See the security label on your product (shown on image at the left) for the factory security settings: network name (SSID), encryption method, network key, and WPS PIN. Note: You must set up your computer and other client devices to work with the security settings on the DG950.
Safety Getting Started Installation Ethernet Configuration 4 Note: Usage Troubleshooting Glossary Use the online help information to set configuration parameters as required. Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password.
Safety Getting Started Installation Ethernet Configuration 4 Usage Troubleshooting Glossary Configure any or all of the following parental controls: Trusted MAC Addresses: Finding the MAC Address of a Computer Use the operating system of your computer to find its MAC address, as follows: Windows: from the Start menu, find and select the Control Panel. Double-click Network Connections (Windows XP), or Network & Sharing Center (Windows Vista or Windows 7).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Data Gateway.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your Windows XP system.
Safety Getting Started Installation Ethernet Configuration 2 Usage Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. 3 Click Properties. 4 Select TCP/IP by clicking it one time. Then click Properties.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 5 Click the General tab. Then click Obtain an IP address automatically and click OK. 6 Click OK to accept the new settings, and OK again to close the Properties window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. 1 Open the Windows 7 Control Panel. 2 Click Network and Internet.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting 3 Click Network and Sharing Center. 4 Click Local Area Connection to open the Status window.
Safety Getting Started Installation Ethernet Configuration 5 Usage Troubleshooting Glossary Click Properties to open the Properties window.
Safety Getting Started Installation Ethernet Configuration 6 Usage Troubleshooting Glossary Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system. 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock.
Safety Getting Started Installation Ethernet Configuration 2 Usage Troubleshooting Glossary Click the Network icon.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4 Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5 Choose Using DHCP from the Configure IPv4 menu. 6 If necessary, click the Renew DHCP Lease button. 7 Close the System Properties application.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9 Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10 Close the System Properties application.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Data Gateway This chapter describes the controls and features available on the Touchstone Data Gateway, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Data Gateway • Indicator Lights for the DG950 • Using the Reset Button Setting up Your Computer to Use the Data Gateway Follow the instructions in the information packet supplied by your cable company.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary DG950 Indicator Lights for the DG950 r Powe DS US The Touchstone Data Gateway has six LED indicator lights to assist in troubleshooting. Patterns: Normal Operation (LAN) The following table shows light patterns for the Ethernet and wireless LANs during normal operation.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (WAN) The following table shows light patterns during normal operation.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Patterns: Startup Sequence The following tables show the Data Gateway light patterns during the startup sequence.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Reset Button DG950A Use the Reset button, on the back of the Data Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Data Gateway if you are having problems connecting to the Internet. Using this button will be rare. 2 1 Ethernet 10/100/1000 4 3 USB Reset Cable Use a pointed non-metallic object to press this button.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Troubleshooting The Data Gateway is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I’m not getting on the Internet (all connections).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. Press the Reset button on the back of the Data Gateway. A misconfiguration could lock out all access to the Data Gateway router.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Data Gateway to the cable TV system.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS.
Safety Getting Started Ethernet Configuration Installation Usage Troubleshooting Glossary Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices. IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. LAN Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another. LED Light Emitting Diode.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary WPA Wi-fi Protected Access, a standard for encrypting data sent over a wireless LAN. WPA offers improved security over WEP.
Touchstone® DG950 Data Gateway User’s Guide Export Regulations Safety Requirements FCC Part 15 European Compliance Energy Consumption (DG950S Models only) Getting Started About Your New Data Gateway What’s in the Box? Items You Need Getting Service System Requirements Recommended Hardware Windows MacOS Linux/other Unix About this Manual What About Security? Ethernet or Wireless? Wireless Both Installing and Connecting Your Data Gateway Front Panel Rear Panel Selecting an Installation Location Factors Affect
