Touchstone® TG1672 Telephony Gateway User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG1672 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. ©ARRIS Enterprises, Inc. 2013 All rights reserved.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Gateways comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary • The product shall be cleaned using only a damp, lint-free, cloth. No solvents or cleaning agents shall be used. • Do not use spray cleaners or aerosols on the gateway. • Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution. • Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e.
Safety Getting Started Battery Installation Installation • Ethernet Configuration Usage Troubleshooting Glossary Do not mount the Telephony Gateway on surfaces that are sensitive to heat and/or which may be damaged by the heat generated by the modem, its power supply, or other accessories. FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Industry Canada Compliance Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Gateway The Touchstone TG1672 Telephony Gateway is DOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems. • Convenience: supports Ethernet and 802.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting • Wireless Connection Configuration Guide • Ethernet Cable • End User License Agreement Glossary Items You Need If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing: Coax Cable • Telephony Gateway package: see What’s in the Box? for a list of items in the package.
Safety Getting Started Battery Installation Installation • Ethernet Configuration Usage Troubleshooting Glossary Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions. Getting Service Before trying to use your new Telephony Gateway, contact your local cable company to establish an Internet account and telephone service.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Gateway operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Gateway, you need DOCSIS high-speed Internet service from your cable company.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary About this Manual This manual covers the Touchstone TG1672 Telephony Gateway. The model number is on the label affixed to the Telephony Gateway. See the image at the left. What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Telephony Gateway. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Battery Installation and Removal The TG1672 Telephony Gateway supports a Lithium-Ion backup battery to provide continued telephone service during a power outage. The battery backup is not intended to take the place of AC power. The backup battery provides up to 12 hours of backup time, depending on model and usage. It has a strap between the battery guides.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Battery Installation and Replacement Use this procedure to install or replace the backup battery. Latch End 1 Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place.
Safety Getting Started Battery Installation Installation 4 Battery Compartment Ethernet Configuration Usage Troubleshooting Glossary Replace the door. To do so, place the tabs of the battery door into the slot inside the Telephony Gateway battery compartment. Rotate the door toward the front of the Telephony Gateway until the latch snaps back into place. Note: Telephony Gateways use a Lithium-Ion battery pack.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Gateway Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. • You have all the items you need. • Cable, phone, and power outlets are available near the computer.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Front Panel A The front of the Telephony Gateway has the following indicators: A WPS Button/LED: begins associating the Telelphony Gateway with a wireless device. LED indicates Wireless Protected Setup (WPS) is active. B Power: indicates whether AC power is available to the unit. C US/DS: indicates upstream/downstream connectivity.
Getting Started Safety Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Rear Panel The rear of the Telephony Gateway has the following connectors and controls: A Reset Tel 1 C B Tel 2 D USB 1 E 2 A Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. B Tel 1: connector for the first phone line. C Tel 2: connector for the second phone line.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Gateway: • Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Gateway that extension cords are not required.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Mounting the Telephony Gateway You can either mount the Telephony Gateway on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Gateway with the indicators facing upward (vertical) or to the side (horizontal).
Safety Getting Started Step 1 Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 1 Position the mounting bracket on the surface where you intend to mount the Telephony Gateway and mark the two holes with a pencil. 2 Drill holes for the mounting screws through the marked locations. 3 If using drywall anchors, set them into the wall. Then, drive the screws into the wall leaving a gap of about 1/8” (3 mm) between the screw head and the wall.
Getting Started Safety Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancelation of telephone service is not adequate.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Wireless Connection The TG1672 ships with wireless LAN security set by default. See the security label on your product (shown on image at the left) for the factory security settings: network name (SSID), encryption method, network key, and WPS PIN. Note: You must set up your computer and other client devices to work with the security settings on the TG1672.
Safety Getting Started Battery Installation Installation 4 Note: Ethernet Configuration Usage Troubleshooting Glossary Use the online help information to set configuration parameters as required. Most configuration parameters that you may want to set can be accessed on the System Basic Setup screen, including the security mode and setting a system password.
Safety Getting Started Battery Installation Installation 4 Ethernet Configuration Usage Troubleshooting Glossary Configure any or all of the following parental controls: Trusted MAC Addresses: Finding the MAC Address of a Computer Use the operating system of your computer to find its MAC address, as follows: Windows: from the Start menu, find and select the Control Panel. Double-click Network Connections (Windows XP), or Network & Sharing Center (Windows Vista or Windows 7).
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider requires TCP/IPv6 you must first install and enable it on your Windows XP system.
Safety Getting Started Battery Installation Installation 2 Ethernet Configuration Usage Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. 3 Click Properties. 4 Select TCP/IP by clicking it one time. Then click Properties.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 5 Click the General tab. Then click Obtain an IP address automatically and click OK. 6 Click OK to accept the new settings, and OK again to close the Properties window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. 1 Open the Windows 7 Control Panel. 2 Click Network and Internet.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting 3 Click Network and Sharing Center. 4 Click Local Area Connection to open the Status window.
Safety Getting Started Battery Installation Installation 5 Ethernet Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window.
Safety Getting Started Battery Installation Installation 6 Ethernet Configuration Usage Troubleshooting Glossary Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system. 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock.
Safety Getting Started Battery Installation Installation 2 Ethernet Configuration Usage Troubleshooting Glossary Click the Network icon.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4 Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5 Choose Using DHCP from the Configure IPv4 menu. 6 If necessary, click the Renew DHCP Lease button. 7 Close the System Properties application.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary 8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9 Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10 Close the System Properties application.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Telephony Gateway This chapter describes the controls and features available on the Touchstone Telephony Gateway, and covers basic troubleshooting procedures.
Safety Getting Started Battery Installation Installation WPS Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights for the TG1672 The Telephony Gateway has ten LED indicator lights to assist in troubleshooting. Wiring Problems Power US/DS Online 2.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Patterns: Startup Sequence The following tables show the Telephony Gateway light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Cable Modem Start Up Sequence US/DS Online Slow Flash (1/second) Off Downstream acqusition in progress On (until Upstream acqusition starts) Off Downstream acquisition completed Fast Flash (3/second) Off Upstream acquisition completed On Slow Flash (during acqusition) On (when modem IP address obtained) Description Upstream acqusition completed, ready for service Touchstone TG
Getting Started Safety Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Reset Button A Reset Tel 1 Tel 2 USB 1 Use the Reset button (A), on the back of the Telephony Gateway, to reset the modem and perform initialization as if you power cycled the unit. You may need to reset the Telephony Gateway if you are having problems connecting to the Internet. Using this button will be rare. Use a pointed non-metallic object to press this button.
Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary Troubleshooting The Telephony Gateway is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. Press the Reset button on the back of the Telephony Gateway. A misconfiguration could lock out all access to the Telephony Gateway router.
Safety Getting Started Battery Installation Ethernet Configuration Installation Usage Troubleshooting Glossary I don’t have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Gateway, telephone service must have been purchased from the service provider and configured on your Telephony Gateway. The following steps should help in identifying the source of the problem.
Safety Getting Started Battery Installation Ethernet Configuration Installation 5 Usage Troubleshooting Glossary Is the Telephony Gateway plugged into a wall outlet? • If so, unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring. If you still do not have dial tone, contact your service provider.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Headend The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices.
Safety Getting Started Battery Installation Installation Ethernet Configuration Usage Troubleshooting Glossary Proxy A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Upstream The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path.
Touchstone® TG1672 Telephony Gateway User’s Guide Export Regulations Safety Requirements FCC Part 15 RF Exposure Industry Canada Compliance For Mexico European Compliance Getting Started About Your New Telephony Gateway What’s in the Box? Items You Need Getting Service System Requirements Recommended Hardware Windows MacOS Linux/other Unix About this Manual What About Security? Ethernet or Wireless? Wireless Both Battery Installation and Removal Battery Installation and Replacement Installing and Connecting