Touchstone TG2472 Telephony Gateway User Guide Release 24 STANDARD 1.
Touchstone TG2472 Telephony Gateway User Guide Release 24 STANDARD 1.1 ARRIS Copyrights and Trademarks ©ARRIS Enterprises, Inc. 2015 All rights reserved. No part of this publication may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”).
Table of Contents Chapter 1. Overview.............................................................................. 5 Introduction ................................................................................................. 5 Getting Support ............................................................................................ 6 Chapter 2. Safety Requirements ............................................................... 7 FCC Part 15 ..........................................................
Making Your Parental Control Settings ........................................................ 28 Chapter 6. Configuring Your Ethernet Connection ........................................ 30 Requirements ............................................................................................. 30 How to use this Chapter ................................................................................ 30 TCP/IP Configuration for Windows XP ................................................................
Chapter 1 Overview Introduction Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TG2472 Telephony Gateway brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
Chapter 1: Overview Installation is simple and your cable company will provide assistance to you for any special requirements. Getting Support If you need assistance with your ARRIS product please contact your cable company. For additional technical information and product User Guides please visit the ARRIS Support website at http://www.arris.com/consumer. Release 24 STANDARD 1.
Chapter 2 Safety Requirements The ARRIS Telephony Gateway complies with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Potential equipment damage Potential loss of service Connecting the Telephony Gateway to existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages.
Chapter 2: Safety Requirements The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820.
Chapter 2: Safety Requirements RF Exposure This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance of 7.9 inches (20cm) between the radiator and your body. This transmitter must not be colocated or operating in conjunction with any other antenna or transmitter.
Chapter 3 Getting Started About Your New Telephony Gateway The Touchstone TG2472 Telephony Gateway is DOCSIS compliant with the following features: Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.0 cable modems. Convenience: supports Ethernet and 802.11a/b/g/n/ac wireless connections; both can be used simultaneously Flexibility: provides two independent lines of telephone service as well as high speed data Compatibility: • • Data services: DOCSIS 3.
Chapter 3: Getting Started Items You Need If you are installing the Telephony Gateway yourself, make sure you have the following items on hand before continuing: Telephony Gateway package: see What's in the Box (page 10) for a list of items in the package. Coaxial cable (coax): This is a round cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV.
Chapter 3: Getting Started Note: A splitter effectively cuts the signal in half and sends each half to its two outputs. Using several splitters in a line may deteriorate the quality of your television, telephone, and/or internet connection. Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions.
Chapter 3: Getting Started Ethernet: Gig-E (1000BaseT) Windows Windows XP , Windows Vista, Windows 7, or Windows 8. A supported Ethernet or wireless LAN connection must be available. MacOS System 7.5 to MacOS 9.2 (Open Transport recommended) or MacOS X. A supported Ethernet or wireless LAN connection must be available. Linux/other Unix Hardware drivers, TCP/IP, and DHCP must be enabled in the kernel. A supported Ethernet or wireless LAN connection must be available.
Chapter 3: Getting Started What about Security Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security: Keep the operating system of your computer updated with the latest security patches. Run the system update utility at least weekly.
Chapter 3: Getting Started The Telephony Gateway package comes with one 4-foot (1.2m) Ethernet cable (the connectors look like wide telephone connectors); you can purchase more cables if necessary at a computer retailer. If you are connecting the Telephony Gateway directly to a computer, or to an Ethernet hub with a cross-over switch, ask for Category 5e (CAT5e) straight-through cable. CAT5e cable is required for gigabit Ethernet (Gig-E), not regular CAT5 cable.
Chapter 4 Battery Installation and Removal Introduction The TG2472 Telephony Gateway supports a Lithium-Ion backup battery to provide continued telephone service during power outages. The battery backup is not intended to take the place of AC power. Note: For safety and regulatory purposes, batteries are shipped outside of the Telephony Gateway and must be installed.
Chapter 4: Battery Installation and Removal Your cable company may include a backup battery with your Telephony Gateway. You can order any of the batteries shown here at http://www.arrismodemsite.com. Basic Battery Installation and Replacement This model of the Telephony Gateway has the ability to provide continued telephone service during power outages. The battery backup is not intended to take the place of AC power. Use this procedure to install and to replace the backup battery. 1.
Chapter 4: Battery Installation and Removal 1 - Battery Slots 2 - Battery Guides Note: Batteries will not insert completely into the Telephony Gateway if not oriented correctly. The battery should slide into the bay without significant force. Line up the guides on the battery with the slots in the battery bay. 3. Push the battery pack into the bay until it seats into place.
Chapter 4: Battery Installation and Removal 1. Press down and pull back on the latch holding the battery door (on the bottom of the Telephony Gateway). Pull the door toward you. Set the door aside in a safe place. 1 - Latch End CAUTION Risk of equipment damage Improperly inserting the battery may damage the battery connector in the Telephony Gateway. Carefully follow the instructions in the next step to avoid damage. 2.
Chapter 4: Battery Installation and Removal 3. Push the battery pack into the bay until it latches into place. If you are taking the battery out of the Telephony Gateway, use the battery pull strap to dislodge the battery. Note: The Telephony Gateway will not begin operating until you apply AC power. 4. Replace the door. To do so, place the tabs of the battery door into the slot inside the Telephony Gateway battery compartment.
Chapter 5 Installing and Connecting your Telephony Gateway Before you start, make sure that: You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. You have all the items you need. Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.
Chapter 5: Installing and Connecting your Telephony Gateway Front Panel The front of the Telephony Gateway has the following indicators. 1. WPS Button/LED: begins associating the Telephony Gateway with a wireless device. LED indicates Wireless Protected Setup (WPS) is active. 2. Power: indicates whether AC power is available to the unit. 3. US/DS: indicates upstream/downstream connectivity. 4. Online: indicates internet data transmission status. 5. 2.4 GHz: indicates the status of the 2.
Chapter 5: Installing and Connecting your Telephony Gateway Rear Panel The rear of the Telephony Gateway has the following connectors and controls. 1. Reset button: resets the Telephony Gateway as if you power cycled the unit. Use a pointed non-metallic object to press this button. 2. USB: USB host connector - future support for external USB devices 3. Tel 1: connector for the first phone line. 4. Tel 2: connector for the second phone line. 5. Ethernet (1 - 4): connectors for use with a computer LAN port.
Chapter 5: Installing and Connecting your Telephony Gateway Is a cable jack available? For best performance, keep the number of splitters between the jack and cable drop to a minimum. Each splitter attenuates (reduces) the signal available to the Telephony Gateway. A large number of splitters can slow down the Internet connection and even affect your telephone service.
Chapter 5: Installing and Connecting your Telephony Gateway Connecting the Telephony Gateway WARNING Risk of injury or equipment damage Connecting the Telephony Gateway to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancelation of telephone service is not adequate.
Chapter 5: Installing and Connecting your Telephony Gateway 3. Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Gateway, (5) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Gateway package. 4. Connect one end of the telephone cable to the telephone port on the back of the Telephony Gateway (3 or 4). Connect the other end to the telephone.
Chapter 5: Installing and Connecting your Telephony Gateway Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have already set up the TG2472 as described in Installing and Connecting your Telephony Gateway (page 21). 1.
Chapter 5: Installing and Connecting your Telephony Gateway Linux: open a shell window and type /sbin/ifconfig (and press Enter). The wireless interface is eth1 (unless there is no Ethernet adapter, in which case the interface is eth0). Making Your Parental Control Settings Follow these steps to set up your Parental Controls: 1. Access and log into the wireless configuration interface as explained in Accessing the Configuration Interface (page 27). 2.
Chapter 5: Installing and Connecting your Telephony Gateway Add Keyword Filter Dialog Box Add Web Site Filter Dialog Box Adding a Keyword or Web Site Filter a. Enter the keyword in the Keyword field or web site URL address in the Web Site field. b. Click the checkboxes for the days you want access blocked, or click the All Week checkbox for all week. c. Set the start time and end time during the specified days (24-hour clock). (0:00 until 0:00 indicates all day, or just click the All Day checkbox.) d.
Chapter 6 Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Gateway.
Chapter 6: Configuring Your Ethernet Connection 2. Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. 3. Click Properties. 4. Select TCP/IP by clicking it one time. Then click Properties. 5. Click the General tab. Then click Obtain an IP address automatically and click OK. 6. Click OK to accept the new settings, and OK again to close the Properties window. 7.
Chapter 6: Configuring Your Ethernet Connection 5. Click Properties to open the Properties window. 6. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays. 7.
Chapter 7 Using the Telephony Gateway This chapter describes the controls and features available on the Telephony Gateway, and covers basic troubleshooting procedures. Setting up Your Computer to Use the Telephony Gateway (page 33) Indicator Lights for the TG2472 (page 33) Using the Reset Button (page 36) Resetting the Router to Factory Defaults (page 37) Setting up Your Computer to Use the Telephony Gateway Follow the instructions in the information packet supplied by your cable company.
Chapter 7: Using the Telephony Gateway 1. WPS Button/LED 2. Power 3. US/DS 4. Online 5. 2.4 GHz WiFi 6. 5 GHz Wi-Fi 7. Tel 1 8. Tel 2 9. Battery 10. MoCA Wiring Problems If the Telephony Gateway begins flashing all its lights for more than 10 seconds, this indicates a problem with the telephone wiring — the red and green wires may be shorted (touching), or there may be undesired voltage on the lines.
Chapter 7: Using the Telephony Gateway Patterns: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation.
Chapter 7: Using the Telephony Gateway Cable Modem Startup Sequence US/DS Online Description Slow Flash (1/second) Off Downstream acquisition in progress On (until Upstream acquisition starts) Off Downstream acquisition completed Fast Flash (3/second) Off Upstream acquisition in progress Slow Flash (during acquisition) On On (when modem IP address obtained) Upstream acquisition completed, ready for service Using the Reset Button Use the Reset button (1), on the back of the Telephony Gateway
Chapter 7: Using the Telephony Gateway 1. Reset button 2. USB 3. Tel 1 4. Tel 2 5. Ethernet (1 - 4) 6. Cable 7. Power Resetting the Router to Factory Defaults To reset the router to factory defaults, press and hold the Reset button (1) on the back of the Telephony Gateway for more than fifteen seconds. This restores the wireless setup configuration and router configuration parameters to the factory defaults. You may need to do this if a misconfiguration has locked out all access.
Chapter 8 Troubleshooting The Telephony Gateway is plugged in, but the Power light is Off Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel.
Chapter 8: Troubleshooting Does your connection utility discover your wireless LAN? If you turned off “Broadcast SSID” you need to manually enter the name of your wireless LAN in the connection utility. Change your security mode to “disabled”. Enable one of the other security modes as soon as you find the problem. A misconfiguration could lock out all access to the Telephony Gateway router. If you think this has happened, see Resetting the Router to Factory Defaults (page 37).
Chapter 8: Troubleshooting • • If so, try a different phone. Make sure the new phone is a working phone. If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider. 5. Is the Telephony Gateway plugged into a wall outlet? • If so, unplug the phone connector at the back of the Telephony Gateway and plug in a known working phone. If you now have dial tone, the problem is with the house wiring.
Glossary A Amp-Hour A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. DNS Domain Name Service (Server). An IP service that associates a domain name (such as www.example.com) with an IP address. DOCSIS C Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network.
network from the Internet. The TG2472 provides a built-in firewall. G Gateway The device, usually a router, that connects devices on a given IP subnet to other IP subnets. H Headend The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. LED Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it.
RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. S Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Gateway. You can buy a splitter from any electronics retailer and most discount stores. documentation may refer to this as the return path or reverse path.
Touchstone TG2472 Telephony Gateway User Guide Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.
