Touchstone™ TM501 Telephony Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM501 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service.
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2005 ARRIS International, Inc. Patents pending. All rights reserved. The information in this document is subject to change without notice.
Getting Safety Started Ethernet Installation Configuration Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Connecting the Telephony Modem to the home's existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages.
Getting Safety Started Ethernet Installation Configuration European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/ 31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s). A copy of the Declaration of Conformity may be obtained from: ARRIS International, Inc.
Getting Safety 2 Started Ethernet Installation Configuration You many not make copies of the Software, including the printed materials accompanying the Software for any purpose other than backup. You may make only one copy of the Software for backup purposes. 3 You may not rent, lease or lend the Software. 4 Except as explicitly described in the documentation, you may not modify the Software or create derivative works of the Software.
Getting Safety Started Ethernet Installation Configuration that are replaced become the property of ARRIS. The repair and replacement process for products or parts in locations outside the United States will vary depending on Customer's location and Service Provider.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM501 Telephony Modem is DOCSIS or EuroDOCSIS compliant with the following features: • • • • Speed: much faster than dialup or ISDN service Convenience: supports Ethernet connections Flexibility: provides telephone service as well as high speed data Compatibility: supports tiered data services (if offered by your cable company) What’s in the Box? Ma
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Items You Need If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing: • Telephony modem package: see What’s in the Box? for a list of items in the package. • Coaxial cable (coax): as shown in the image to the left, this is a thin cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Getting Service Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service. When you call, have the following information ready: • the Telephony Modem serial number and MAC addresses of the unit (printed on a sticker on the bottom of the Telephony Modem) • the model number of the Telephony Modem Save this information for future use.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Modem, you need DOCSIS high-speed Internet service from your cable company.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security: • Keep your operating system updated with the latest security patches.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. • You have all the Items You Need. • Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.
Getting Safety Ethernet Started Installation Configuration Usage Troubleshooting Glossary Front Panel The front of the Telephony Modem has the following indicators: DE F A Telephone: indicates the status of the telephone line B Link: indicates Ethernet connectivity between the Telephony Modem and computer C On-Line: indicates internet data transmission status D US: indicates upstream connectivity E DS: indicates downstream connectivity F Power: indicates whether AC power is available to t
Getting Safety Ethernet Started Installation Configuration Usage Troubleshooting Glossary Rear Panel The rear of the Telephony Modem has the following connectors and controls: D A Power: connector for the power cord B Tel: connector for the phone line C Ethernet connector: for use with a computer or home network LAN port E D Reset button: resets the Telephony Modem as if you power cycled the unit. Use a pointed non-metallic object to press this button.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Mounting the Telephony Modem You can either mount the Telephony Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Modem with the indicators facing upward (vertical) or to the size (horizontal).
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Step 1 Step 3 1 Position the mounting template on the surface where you intend to mount the Telephony Modem and secure in place with transparent tape. 2 Drill holes through the template in the specified locations for the mounting screws. After drilling holes, remove the template from the surface. 3 If using drywall anchors, set them into the wall.
Getting Safety Ethernet Started Installation Configuration Usage Troubleshooting Glossary Connecting the Telephony Modem D WARNING: Connecting the Telephony Modem to the home's existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltages. Cancellation of telephone service is not adequate.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Modem.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 98SE Follow these steps to configure the TCP/IP settings on a Windows 98SE operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel. 2 Double click on the Network icon in the Control Panel.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary 4 Highlight TCP/IP by clicking on it one time, then click on Properties. 5 Click the IP Address tab, click Obtain an IP address automatically, then click OK.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary 6 Click OK to accept the new settings, and OK again to close the Configuration window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the TCP/IP settings on a Windows 2000 operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary 3 Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK. 4 Click OK to accept the new settings, and OK again to close the Configuration window. 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows ME Follow these steps to configure the TCP/IP settings on a Windows ME operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel. 2 Double click on the Network icon in the Control Panel.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary 4 Highlight TCP/IP by clicking on it one time, then click on Properties. 5 Click the IP Address tab, then click OK.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary 6 Click OK to accept the new settings, and OK again to close the Configuration window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the TCP/IP settings on a Windows XP operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary 3 Highlight TCP/IP by clicking on it one time, then click on Properties. 4 Click the IP Address tab, click Obtain an IP address automatically, then click OK.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary 5 Click OK to accept the new settings, and OK again to close the Configuration window. 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Using the Telephony Modem This chapter describes the controls and features available on the Touchstone Telephony Modem, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Telephony Modem • Indicator Lights • Using the Reset Button Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by your cable company.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Indicator Lights The Touchstone Telephony Modem has six LEDs to assist in troubleshooting. Patterns: Normal Operation The following table shows light patterns during normal operation.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Indicator Lights: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Using the Reset Button Use the Reset button, on the back of the Telephony Modem, to reset the modem as if you power cycled the unit. You may need to reset the Telephony Modem if you are having problems connecting to the Internet. This button should be used rarely. Use a pointed non-metallic object to press this button. The photo to the left shows the location of the Reset button.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Troubleshooting Problems and Solutions The Telephony modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel. I’m not getting on the Internet.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary I can get on the Internet, but everything is slow. If the Web site you are visiting is very popular, that site may be having trouble servicing all the requests. If other sites download quickly, wait for a few minutes and try again. Usage during peak hours may also affect the connection speed.
Getting Safety Started Ethernet Installation Configuration • • Usage Troubleshooting Glossary Is the Phone plugged directly into the Telephony Modem? • Make sure the phone is plugged into the port on the back of the Telephony Modem labeled “Tel.” • If so, try a different phone. Make sure the new phone is a working phone. • If a known good phone is used and you still don’t have dial tone, try a different phone cable. If a new phone and cable do not restore dial tone, call your service provider.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connections. When purchasing Ethernet cables, always look for Category 5 cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Modem to the cable TV system. You can buy coax from any electronics retailer and many discount stores.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). EuroDOCSIS The European version of DOCSIS. Event An informational message used for monitoring network status. F-connector The type of connector used on coax cable.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary ISDN Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. LAN Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another. LED Light Emitting Diode. A semi-conductor diode that emits light when current is passed through it.
Getting Safety Started Ethernet Installation Configuration Usage Troubleshooting Glossary RJ-45 A standard modular connector carrying four wires, commonly used for Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs. You may need a splitter if you have a TV already connected to the cable outlet that you want to use for your Telephony Modem.
Touchstone TM501 Telephony Modem User’s Guide © 2005 ARRIS All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. ARRIS, Touchstone, and the ARRIS logo are trademarks of ARRIS International, Inc. All other trademarks and registered trademarks are the property of their respective holders.
