Touchstone® TM822 Telephony Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone TM822 Telephony Modem brings it all to you up to eight times faster than standard DOCSIS 2.0 cable modems. All while providing toll quality Voice over IP telephone service.
Touchstone® TM822 Telephony Modem User’s Guide Export Regulations Safety Requirements FCC Part 15 European Compliance Energy Consumption (TM822S Models only) Getting Started About Your New Telephony Modem What’s in the Box? Items You Need Getting Service System Requirements Recommended Hardware Windows Linux/other Unix About this Manual Ethernet Connection What About Security? Installing and Connecting Your Telephony Modem Front Panel Rear Panel Mounting the Telephony Modem Tools and Materials Location Inst
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary • Use only power supply and power cord included with the equipment. • Equipment should be installed near the power outlet and should be easily accessible. • The shield of the coaxial cable must be connected to earth (grounded) at the entrance to the building in accordance with applicable national electrical installation codes. In the U.S., this is required by NFPA 70 (National Electrical Code) Article 820.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Energy Consumption (TM822S Models only) In accordance with Ecodesign Directive 2005/32/EC, this device is equipped with a power switch. The following energy consumption figures apply (measured with a wattmeter at the outlet): Switch State Power Consumption OFF 0.0 W ON 5.5 W (idle) 7.5 W (typical) Note: In most instances, ARRIS recommends that the power switch remain in the ON position at all times.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone TM822 Telephony Modem is DOCSIS® 3.0 or Euro-DOCSIS™ 3.0 compliant with the following features: • Speed: much faster than dialup or ISDN service; up to eight times faster than DOCSIS 2.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Items You Need If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing: • Telephony modem package: see What’s in the Box? for a list of items in the package. • Coaxial cable (coax): as shown in the image to the left, this is a thin cable with a connector on each end. It is the same kind of wire used to connect to your television for cable TV.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Getting Service Before trying to use your new Telephony Modem, contact your local cable company to establish an Internet account and telephone service.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Modem, you need DOCSIS or Euro-DOCSIS high-speed Internet service from your cable company, as appropriate.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary About this Manual This manual covers all of the different TM822 models. Your model may not have all of the capabilities outlined in this manual. To determine which model you have purchased, refer to the image at the left. The model number is on the label affixed to the Telephony Modem.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security: • Keep your operating system updated with the latest security patches.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. • You have all the Items You Need. • Cable, phone, and power outlets are available near the computer. If a cable outlet is not conveniently located, your cable company can install a new one.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Front Panel A TM822A/S C The front of the Telephony Modem provides the following indicators. G E DS er Pow k line US On 1 Tel Lin 2 Tel TM822 B D F A Tel 2: indicates status of telephone line 2. B Tel 1: indicates status of telephone line 1. C Link: indicates Ethernet connectivity between the Telephony Modem and computer. It may be yellow or green to indicate the connection speed.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Mounting the Telephony Modem You can either mount the Telephony Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Modem with the indicators facing upward (vertical) or to the side (horizontal).
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Note: Step 1 Step 3 When mounting the Telephony Modem on drywall, try to position the Telephony Modem so at least one of the screws is fastened to a stud. This may prevent the Telephony Modem from pulling out of the wall in the future. To prevent overheating of the Telephony Modem, do not block the ventilation holes on the sides of the unit.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Connecting the Telephony Modem WARNING Risk of injury or equipment damage Connecting the Telephony Modem to the home’s existing telephone wiring should only be performed by a professional installer. Physical connections to the previous telephone provider must be removed and the wiring must be checked; there must not be any voltage. Cancellation of telephone service is not adequate.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Telephony Modem.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the Ethernet interface on a Windows XP operating system. TCP/IPv6 Note: This procedure shows the configuration of TCP/IPv4. TCP/IPv6 is not installed or enabled by default in Windows XP. If your cable provider rerquires TCP/IPv6 you must first install and enable it on your Windows XP system.
Safety Getting Started Installation Ethernet Configuration 2 Usage Troubleshooting Glossary Double-click the local area connection to be used for your device’s network connection. The Local Area Connection Status widow displays. 3 Click Properties. 4 Select TCP/IP by clicking it one time. Then click Properties.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 5 Click the General tab. Then click Obtain an IP address automatically and click OK. 6 Click OK to accept the new settings, and OK again to close the Properties window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface on a Windows 7 operating system. 1 Open the Windows 7 Control Panel. 2 Click Network and Internet.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting 3 Click Network and Sharing Center. 4 Click Local Area Connection to open the Status window.
Safety Getting Started Installation Ethernet Configuration 5 Usage Troubleshooting Glossary Click Properties to open the Properties window.
Safety Getting Started Installation Ethernet Configuration 6 Usage Troubleshooting Glossary Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface on a MacOS X operating system. 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock.
Safety Getting Started Installation Ethernet Configuration 2 Usage Troubleshooting Glossary Click the Network icon.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4 Choose the TCP/IP tab, if necessary. If you are using TCP/IPv4, go to step 5. If your cable provider requires TCP/IPv6, go to step 8. 5 Choose Using DHCP from the Configure IPv4 menu. 6 If necessary, click the Renew DHCP Lease button. 7 Close the System Properties application.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary 8 If you are using TCP/IPv6, click Configure IPv6 near the bottom of the previous window. 9 Choose Automatically from the Configure IPv6 drop-down menu and click OK. 10 Close the System Properties application.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Using the Telephony Modem This chapter describes the controls and features available on the Touchstone Telephony Modem, and covers basic troubleshooting procedures. • Setting up Your Computer to Use the Telephony Modem • Indicator Lights for the TM822 • Using the Reset Button Setting up Your Computer to Use the Telephony Modem Follow the instructions in the information packet supplied by your cable company.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights for the TM822 TM822 The Touchstone Telephony Modem has eight indicator lights to assist in troubleshooting. er Pow DS er Pow Indicator Lights: Normal Operation The following table shows light patterns during normal operation. If colors are not indicated, they do not affect the status.
Safety Getting Started Installation Ethernet Configuration Mode Power Usage DS Troubleshooting US Online On On = Internet Green1 = Green1 = Available Connected to Connected to the Internet the Internet Off = Internet (ultra-high (ultra-high not available speed) speed) Flash = Not connected to the Internet Flash = Not connected to the Internet Link Yellow1 = 10/100 BaseT Ethernet connected Yellow1 = Yellow1 = Connected to Connected to the Internet the Internet (high speed) (high speed) AC Powe
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Getting Started Safety Installation Ethernet Configuration Usage Troubleshooting Glossary Cable Modem Start Up Sequence The following table shows the start-up sequence for the cable modem portion of the Telephony Modem. Indicator color is not important.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Troubleshooting The Telephony modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Model TM822S Only: Make sure that the rear panel power switch is set to the ON position. Avoid using an outlet controlled by a wall switch, if possible.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub or home router. Press the Reset button on the back of the Telephony Modem. I can get on the Internet, but everything is slow.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary • Is the Online LED lit? If not, check the coax connection at the Telephony Modem and the wall. Ensure they are connected and tight. If they are and you do not have dial tone, contact your service provider. If the Online LED is lit, go to the next step. • Is the Telephone (Tel 1 or Tel 2) LED lit? If not, phone service has not been provisioned on that line. Contact your service provider.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Category 5e (Cat5e) A high-quality type of cable, used for gigabit Ethernet (1000BaseT) connections. When purchasing Ethernet cables, always look for Category 5e cable. Coaxial cable (coax) A thin wire, used to connect your television and Telephony Modem to the cable TV system.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem. Ethernet A standard method of connecting two or more computers into a Local Area Network (LAN). Euro-DOCSIS The European version of DOCSIS.
Safety Getting Started Ethernet Configuration Installation Usage Troubleshooting Glossary IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. ISDN Integrated Services Digital Network. A digital telephony standard that provides communication speeds about twice as fast as standard dialup. LAN Local Area Network. A network that allows computers in a single location (such as a building) to communicate with one another.
Safety Getting Started Installation Ethernet Configuration Usage Troubleshooting Glossary RJ-11 A standard 2-conductor modular connector, commonly used in North America for connecting telephones. RJ-45 A standard 8-conductor modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs.
Touchstone® TM822 Telephony Modem User’s Guide © 2012 ARRIS Group, Inc. All rights reserved All information contained in this document is subject to change without notice. ARRIS reserves the right to make changes to equipment design or program components, as progress in engineering, manufacturing methods, or other circumstances may warrant. ARRIS, Touchstone, and the ARRIS logo are trademarks or registered trademarks of ARRIS Group.
