Touchstone® WBM760 Wideband Cable Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, or checking your email, the Touchstone WBM760 Wideband Cable Modem brings it all to you faster and more reliably. The high-speed, always-on connection won’t keep you waiting. The Touchstone Wideband Cable Modem provides an Ethernet connection for use with either a single computer or home/office Local Area Network (LAN).
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2009 ARRIS. All rights reserved. The information in this document is subject to change without notice.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Safety Requirements Troubleshooting Glossary ARRIS Wideband Cable Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside.
Safety Getting Started Installation USB Drivers • • • • Ethernet Configuration Usage Troubleshooting Glossary If the equipment is to be installed in an area serviced by an IT power line network, as is found in many areas of Norway, special attention should be given that the installation is in accordance with IEC 60728-11, in particular Annex B and Figure B.4.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Started Installation USB Drivers Ethernet Configuration Getting Started Usage Troubleshooting Glossary About Your New Wideband Cable Modem The Touchstone WBM760 Wideband Cable Modem is DOCSIS® or Euro-DOCSIS™ compliant with the following features: • Speed: much faster than dialup or ISDN service • Flexibility: provides high speed DOCSIS 2.0 data service or wideband DOCSIS 3.0 data service • • Convenience: supports USB 2.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary What’s on the CD? The CD provides the following items: • Quick Install Guide • USB Drivers (Windows 2000/XP/Vista) • • User’s Guide Remove USB Driver Utility Items You Need If you are installing the Wideband Cable Modem yourself, make sure you have the following items on hand before continuing: • • • Coax Cable • Wideband Cable Modem package: see What’s in the Box? for a list of items i
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Wideband Cable Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Wideband Cable Modem, you need DOCSIS 3.0 high-speed Internet service from your cable company.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Ethernet or USB? There are two ways to connect your computer (or other equipment) to the Wideband Cable Modem. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more devices into a Local Area Network (LAN).
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system. While no system is 100% secure, you can use the following tips to enhance your system’s security: • • • • • • • Keep your operating system updated with the latest security patches.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Installing and Connecting Your Wideband Cable Modem Glossary Before you start, make sure that: • • • • Note: You have contacted your cable company and verified that they provide data service using standard DOCSIS 3.0 technology. You have all the Items You Need. Cable and power outlets are available near the computer.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Front Panel The front of the Wideband Cable Modem provides the following indicators. A r we Po DS US e lin On r we Po DS US k Lin e n nli O k Lin Power: indicates whether AC power is available to the Wideband Cable Modem. A B B C C D Online: indicates internet data transmission status D E E DS: indicates downstream connectivity.
Getting Started Safety Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Rear Panel The rear of the Wideband Cable Modem has the following connectors and controls: A B C A B C D E Reset button: resets the Wideband Cable Modem as if you power cycled the unit. Use a pointed non-metallic object to press this button. Ethernet connector (yellow): for use with a computer or home network LAN connection.
Getting Started Safety USB Drivers Installation Ethernet Configuration Usage Troubleshooting Glossary Mounting the Wideband Cable Modem You can either mount the Wideband Cable Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Wideband Cable Modem with the indicators facing upward (vertical) or to the side (horizontal).
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Instructions Wall-mounting instructions Note: 1 2 3 Step 1 Step 2 4 5 When mounting the Wideband Cable Modem on drywall, try to position the modem so at least one of the screws are fastened to a stud. This may prevent the Wideband Cable Modem from pulling out of the wall in the future.To prevent overheating, do not block the ventilation holes on the sides of the unit.
Getting Started Safety Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Connecting the Wideband Cable Modem 1 2 A B C D E 3 Note: Connect one end of the coax cable to the cable outlet or splitter, and the other end to the Wideband Cable Modem’s Cable connector (C). Tighten the connections by hand, then tighten an additional 1/8 turn with a wrench.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Installing USB Drivers on Your PC Glossary When you plug the Wideband Cable Modem into the PC’s USB port, Windows automatically detects the hardware and begins installing the USB drivers. This procedure does not explain how to provision the Wideband Cable Modem or otherwise initiate actual service. The latest USB drivers and documentation are available on line at http://www.arrisi.com/support/usb/index.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Installing USB Drivers on Windows 2000 Follow these steps to install USB drivers on Windows 2000. 1 2 3 Make sure the Wideband Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Wideband Cable Modem. Insert the CD that came with the Wideband Cable Modem package into the CD-ROM drive.
Safety Getting Started Installation USB Drivers 5 6 Ethernet Configuration Usage Troubleshooting Glossary Click the Next button. The wizard prompts you for the location of the drivers. Note: The dialog indicates that the wizard is looking for the ARRIS RNDIS (Remote Network Device Interface Specification) driver for the Wideband Cable Modem. Select “Search for a suitable driver for my device”, unless you want to use the second option to choose a specific driver, then click the Next button.
Safety Getting Started Installation USB Drivers 7 Ethernet Configuration Usage Troubleshooting Glossary Make sure the CD-ROM option is selected (checked), then click the Next button. The wizard searches the specified locations, then displays the location and name of the appropriate driver. Note: If the wizard can not find the CD drive, and the CD is inserted properly, follow these steps: a.
Safety Getting Started Installation USB Drivers 8 Ethernet Configuration Usage Troubleshooting Glossary Click the Next button. The wizard installs the drivers, then displays a window indicating that the installation is complete. 9 Click the Finish button.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Installing USB Drivers on Windows XP Follow these steps to install USB drivers on Windows XP. 1 2 3 Make sure the Wideband Cable Modem is on (the Power light should be on). If not, connect the AC adapter as described in Connecting the Wideband Cable Modem. Insert the CD that came with the Wideband Cable Modem package into the CD-ROM drive.
Safety Getting Started Installation USB Drivers Ethernet Configuration 4 Click the Next button. 5 Click the Finish button. Usage Troubleshooting Glossary The wizard begins searching for and installing the drivers, then displays a window indicating that the installation is complete.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Installing USB Drivers on Windows Vista Follow these steps to install USB drivers on Windows Vista. Installing Touchstone USB Drivers on Vista in 32-bit Mode When running Vista in 32-bit mode, simply connect your PC to the Touchstone Wideband Cable Modem or Cable Modem. The Vista Hardware Installation Wizard finds the correct 32-bit USB driver and installs it for you.
Safety Getting Started Installation USB Drivers 5 6 7 Ethernet Configuration Usage Troubleshooting Glossary When you see a window with the heading “Windows needs your permission to continue,” click Continue to proceed. Vista tries to locate the new USB driver, and displays a “Installing device driver software” at the bottom right of the screen. Vista will not find the driver, and displays the following window. At the prompt, select I don’t have the disc. Show me other options.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary 8 Browse to the directory that you set up in step 2. Select Next. 9 Once Vista finds the driver software in the directory specified in step 8, installation is in progress as shown below.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary 10 The Found New Hardware wizard should display the following screen when the USB driver has been successfully installed. Select Close. 11 Once the installation is completed successfully, Vista displays an icon with the message “ARRIS TOUCHSTONE DEVICE, Device driver software installed successfully” at the bottom right corner of the screen.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Removing USB Drivers You use a Remove utility to remove ARRIS USB drivers. The 64-bit version of Vista uses a special utility; other versions of Windows use a single utility.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary 4 Click the OK button. 5 Leave the CD in the drive, reconnect the Wideband Cable Modem, and install the USB driver as appropriate for your operating system. The Remove utility displays the following message: Removing USB Drivers (64-bit Vista) Follow these steps to uninstall the 64-bit USB driver, if necessary.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Wideband Cable Modem.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 98SE Follow these steps to configure the TCP/IP settings on a Windows 98SE operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel. 3 Click the Configuration tab in the Network window to display the list of Network Adapters.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary 4 Highlight TCP/IP by clicking on it one time, then click on Properties. 5 Click the IP Address tab, click Obtain an IP address automatically, then click OK. 6 Click OK to accept the new settings, and OK again to close the Configuration window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 2000 Follow these steps to configure the TCP/IP settings on a Windows 2000 operating system. Note: 1 2 Dialog boxes shown on your computer may differ slightly from those shown in this procedure. From the computer, select Start > Settings > Network and Dial-up Connections > Local Area Connection.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary 3 Click Obtain an IP address automatically and Obtain DNS server address automatically, then click OK. 4 Click OK to accept the new settings, and OK again to close the Configuration window. 5 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows ME Follow these steps to configure the TCP/IP settings on a Windows ME operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel. 3 Click the Configuration tab in the Network window to display the list of Network Adapters.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary 4 Highlight TCP/IP by clicking on it one time, then click on Properties. 5 Click the IP Address tab, then click OK. 6 Click OK to accept the new settings, and OK again to close the Configuration window. 7 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the TCP/IP settings on a Windows XP operating system. Note: 1 2 Dialog boxes shown on your computer may differ slightly from those shown in this procedure. From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary 3 Highlight TCP/IP by clicking on it one time, then click on Properties. 4 Click the IP Address tab, click Obtain an IP address automatically, then click OK. 5 Click OK to accept the new settings, and OK again to close the Configuration window. 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone products. 1 Open the Vista Control Panel. 2 Double-click Network and Sharing Center.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary 3 Click Manage network connections. If prompted for a connection, choose Local Area Connection. 4 Double-click the Local Area Connection to open the Status window: 5 If Windows requests permission to continue, click Continue. 6 Click Properties.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary 7 Double-click Internet Protocol Version 4 (TCP/IPv4). 8 Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 9 Click OK to close the Properties windows.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface for use with Touchstone products. 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. 2 Click the Network icon.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4 Choose the TCP/IP tab, if necessary. 6 If necessary, click the Renew DHCP Lease button. 5 7 Choose Using DHCP from the Configure IPv4 menu. Close the System Properties application.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Using the Wideband Cable Modem Glossary This chapter describes the controls and features available on the Touchstone Wideband Cable Modem, and covers basic troubleshooting procedures.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights for the WBM760A/B Models The Wideband Cable Modem has five indicator lights to assist in troubleshooting. Patterns: Normal Operation The following table shows light patterns during normal operation.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Patterns: Startup Sequence The following table shows the light patterns during each phase of the startup sequence.
Safety Getting Started Installation USB Drivers Ethernet Configuration Troubleshooting Usage Troubleshooting Glossary The Wideband Cable Modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Check the outlet by plugging in another device (such as a lamp).
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? If you have connected the PC or Wideband Cable Modem to the crossover port on a hub, toggle the crossover switch. Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub or home router.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary I have two computers connected to the Wideband Cable Modem, but only one can get on the Internet. Check your cable company’s terms of service: they may allow only one computer to connect directly to the Wideband Cable Modem. Troubleshooting USB Problems Follow these steps if the computer does not auto-detect the Wideband Cable Modem using a USB connection.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary c. Start the Remove utility on your CD-ROM. Follow the on-screen instructions carefully. d. Reconnect the USB cable. 7 8 e. Re-install the USB driver as shown in Installing USB Drivers on Your PC. Replace the USB cable. Call your cable company for help.
Safety Getting Started Installation USB Drivers Ethernet Configuration Glossary Usage Troubleshooting Glossary The following is a list of common cable and networking terms. A/B Cable A USB cable that has a narrow rectangular connector on one end (A) and a notched square connector (B) on the other end. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connections. When purchasing Ethernet cables, always look for Category 5 cable.
Safety Getting Started Installation USB Drivers Ethernet Configuration Usage Troubleshooting Glossary Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter. An MTA device that is integrated with a cable modem.
Safety Getting Started Installation USB Drivers Hub Ethernet Configuration Usage Troubleshooting Glossary A box with several Ethernet or USB connectors. Ethernet hubs provide a common point of contact for all connected devices; USB hubs allow you to add peripherals without installing a USB card in your computer. IP address A number assigned to your computer by your cable company, used to identify your computer to other systems on the Internet. LAN LED Local Area Network.
Safety Getting Started Installation USB Drivers RJ-11 RJ-45 Ethernet Configuration Usage Troubleshooting Glossary A standard 4-pin modular connector, commonly used in North America for connecting telephones. A standard 6-pin modular connector, commonly used on Ethernet cable. An RJ-45 connector looks like a wide RJ-11 (telephone) connector. Splitter A small box with three cable connectors: one input and two outputs.
Touchstone® WBM760 Wideband Cable Modem User’s Guide Export Regulations Safety Requirements Radio Frequency Emissions and Immunity United States Compliance Product Safety European Compliance Getting Started About Your New Wideband Cable Modem What’s in the Box? What’s on the CD? Items You Need System Requirements Recommended Hardware Windows MacOS Linux/other Unix Ethernet or USB? Ethernet USB Both What About Security? Installing and Connecting Your Wideband Cable Modem Front Panel Rear Panel Mounting the W
