User`s guide

I have two computers connected to the Wideband Cable Modem, but only

one can get on the Internet.

Check your cable company’s terms of service: they may allow only one com-

puter to connect directly to the Wideband Cable Modem.

Troubleshooting USB Problems

Follow these steps if the computer does not auto-detect the Wideband Cable Modem

using a USB connection.

Before you start, make sure that:

• You have properly installed and conﬁgured the Wideband Cable Modem as

shown in Installing and Connecting Your Wideband Cable Modem

• You have installed the USB drivers as shown in Installing USB Drivers on

Your PC.

• The cable company has set up your account. Call your cable company if

you’re not sure.

Instructions

1 Be sure that your computer is running either Windows 2000, Windows XP,

or Windows Vista (Windows 95, Windows 98, and Windows NT are not sup-

ported).

2 Be sure the Wideband Cable Modem has power. The Power light should be

on.

3 Push the Reset button on the back panel of the Wideband Cable Modem,

using a pen tip or other sharp non-metallic object.

4 Disconnect the USB cable from the computer and reconnect it.

5 Restart the computer.

6 Do the following to uninstall and the reinstall your USB drivers:

a. Disconnect the USB cable to the Wideband Cable Modem.

b. Insert the Wideband Cable Modem CD-ROM into your computer.

Touchstone WBM760 Wideband Cable Modem User’s Guide

Safety

Getting

Started Installation

USB

Drivers

Ethernet

Conﬁguration Usage Troubleshooting Glossary