Touchstone® WTM652 Telephony Modem User’s Guide Get ready to experience the Internet’s express lane! Whether you’re checking out streaming media, downloading new software, checking your email, or talking with friends on the phone, the Touchstone WTM652 Telephony Modem brings it all to you faster and more reliably. All while providing toll quality Voice over IP telephone service and both wired and wireless connectivity.
Export Regulations This product may not be exported outside the U.S. and Canada without U.S. Department of Commerce, Bureau of Export Administration authorization. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. Copyright © 2009-2013 ARRIS. All rights reserved. The information in this document is subject to change without notice.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Safety Requirements ARRIS Telephony Modems comply with the applicable requirements for performance, construction, labeling, and information when used as outlined below: CAUTION Risk of shock Mains voltages inside this unit. No user serviceable parts inside.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary • Do not use spray cleaners or aerosols on the Telephony Modem. • Avoid using and/or connecting the equipment during an electrical storm, to avoid risk of electrocution. • Do not use the telephone to report a gas leak in the vicinity of the leak. • Do not locate the equipment within 6 feet (1.9 m) of a flame or ignition source (i.e.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary FCC Part 15 This equipment has been tested and found to comply with the requirements for a Class B digital device under Part 15 of the Federal Communications Commission (FCC) rules. These requirements are intended to provide reasonable protection against harmful interference in a residential installation.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Industry Canada Compliance Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary European Compliance This product complies with the provisions of the Electromagnetic Compatibility (EMC) Directive (89/336/EEC), the Amending Directive (92/31/EEC), the Low Voltage Directive (73/23/EEC), and the CE Marking Directive (93/68/EEC). As such, this product bears the CE marking in accordance with the above applicable Directive(s).
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Getting Started About Your New Telephony Modem The Touchstone WTM652 Telephony Modem is DOCSIS or Euro-DOCSIS compliant with the following features: • Speed: much faster than dialup or ISDN service • Convenience: supports Ethernet and 802.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration • Quick Installation Guide • Ethernet Cable • End User License Agreement Usage Troubleshooting Glossary Items You Need If you are installing the Telephony Modem yourself, make sure you have the following items on hand before continuing: Coax Cable • Telephony modem package: see What’s in the Box? for a list of items in the package.
Safety Getting Started Battery Installation Installation Wireless Configuration • Ethernet Configuration Usage Troubleshooting Glossary Information packet: your cable company should furnish you with a packet containing information about your service and how to set it up. Read this information carefully and contact your cable company if you have any questions.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary System Requirements The Touchstone Telephony Modem operates with most computers. The following describes requirements for each operating system; see the documentation for your system for details on enabling and configuring networking. To use the Telephony Modem, you need DOCSIS high-speed Internet service from your cable company.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Ethernet or Wireless? There are two ways to connect your computer (or other equipment) to the Telephony Modem. The following will help you decide which is best for you: Ethernet Ethernet is a standard method of connecting two or more computers into a Local Area Network (LAN). You can use the Ethernet connection if your computer has built-in Ethernet hardware.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary What About Security? Having a high-speed, always-on connection to the Internet requires a certain amount of responsibility to other Internet users—including the need to maintain a reasonably secure system.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Battery Installation and Removal (WTM652G only) Many Telephony Modem models support an optional Lithium-Ion backup battery. The WTM652G supports the following battery models: • Basic backup battery — provides up to 5 hours (black) or 8 hours (grey) of backup time, depending on your Telephony Modem model and usage. It may be light grey (recommended battery) or black.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Your cable company may include a backup battery with your Telephony Modem. You can order any of the batteries shown here at http://yourbroadbandstore.com/ Basic Backup Battery Installation 1 Pull back the battery door latch and remove the battery door. Set the door aside.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary 3 Push the battery pack into the bay until it seats into place. Push on the center of the battery to avoid inserting the battery at an angle. 4 Replace the battery door: insert the hinge tabs in the receiver slots, and close the door until the latch snaps into place.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Extended Backup Battery Installation 1 Pull back the battery door latch and remove the battery door. Set the door aside. 2 Stand the Telephony Modem on its top, so the battery bay faces up. 3 Align the guides on the battery with the slots on the Telephony Modem as shown below, and slide the battery into the bay.
Safety Getting Started Battery Installation Installation Wireless Configuration 4 Ethernet Configuration Usage Troubleshooting Glossary Replace the battery door: insert the hinge tabs in the receiver slots, and close the door until the latch snaps into place.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Maximum Backup Battery Installation 1 Pull back the battery door latch and remove the battery door. The Maximum Backup battery replaces the door; store the door in a safe place. 2 Place the battery on a firm horizontal surface. 3 Position the Telephony Modem over the battery, aligning the slots on the battery bay with the tabs on the battery.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Basic and Extended Backup Battery Removal 1 Pull back the battery door latch and remove the battery door. Set the door aside. Latch End 2a Basic Backup battery removal: Insert a finger behind the battery tab where shown below, and place your thumb over the other end of the battery. Pull out gently until the battery disconnects and slides out of the bay.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary 2b Extended Backup battery removal: Pull the strap until the battery disconnects and slides out of the bay.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Maximum Backup Battery Removal 1 Grasp the battery and pull back on the latch at the front of the battery. Latch 2 Gently rock the battery out of the bay.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Installing and Connecting Your Telephony Modem Before you start, make sure that: • You have contacted your cable company and verified that they provide data and telephone service using standard DOCSIS technology. • You have all the items you need. • Cable, phone, and power outlets are available near the computer.
Getting Started Safety Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Front Panel A C G I D A Battery: (WTM652G only) indicates the battery status. B Telephone 1/2: indicates the status of each telephone line. C Secure: indicates Wireless Protected Setup (WPS) is active. D WLAN: indicates the status of the wireless LAN.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Selecting an Installation Location There are a number of factors to consider when choosing a location to install your Telephony Modem: • Is an AC outlet available nearby? For best results, the outlet should not be switched and should be close enough to the Telephony Modem that extension cords are not required.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Factors Affecting Wireless Range A number of factors can affect the usable range for wireless connections.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Mounting the Telephony Modem You can either mount the Telephony Modem on a wall or place it on a desktop. For wall-mount applications, you can mount the Telephony Modem with the indicators facing upward (vertical) or to the side (horizontal).
Getting Started Safety Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Desktop mounting instructions 1 2 Position the Telephony Modem so that: • air flows freely around it • the back faces the nearest wall • it will not fall to the floor if bumped or moved Proceed to Connecting the Telephony Modem.
Safety Getting Started Battery Installation Installation Wireless Configuration 4 Ethernet Configuration Usage Troubleshooting Glossary Connect one end of the Ethernet cable to any Ethernet port on the back of the Telephony Modem, (D) and the other end to the Ethernet port on a computer, hub, or broadband router. Note: If you are connecting to a computer, use the Ethernet cable included in the Telephony Modem package.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Wireless Connection The WTM652 ships with a basic factory default configuration that should allow you to immediately access the Internet with a wireless connection. If your computer is equipped with a 802.11b/g wireless LAN card, you may wish to configure the WTM652 wireless settings. At a minimum, ARRIS suggests that you configure security settings.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Accessing the Configuration Interface Follow these steps to access the configuration interface. You should have already set up the WTM652 as described in Installing and Connecting Your Telephony Modem. 1 Use the connection utility for your operating system to connect to the wireless LAN arris54g (this is the Telephony Modem’s factory default SSID).
Safety Getting Started Battery Installation Installation Wireless Configuration 3 Ethernet Configuration Usage Troubleshooting Glossary Click the Login link in the Access bar to display the Login screen: Note: The Telephony Modem ships with no password configured. When you log in for the first time, leave the Password field blank. 4 Click the Submit button to return to the Status screen. Note: The Access bar should now show Logout in place of Login. 5 Proceed to Configuring System Settings.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Configuring System Settings 1 Click the Utilities link (at the bottom of the Navigation menu) to open the Utilities menu, then click System Settings to access the System Settings screen: 2 Make changes as follows: • Enter Current Password: If you have already created a password, and you want to change settings on this screen, enter the password here.
Safety Getting Started Battery Installation Installation Wireless Configuration • Ethernet Configuration Usage Troubleshooting Glossary Time Zone: Select the proper time zone for your location. The Telephony Modem uses an Internet time server to set its internal clock. 3 Scroll down to the bottom of the page and click the Save button. If you are prompted to log in again, type your new password and click the Submit button. 4 Proceed to Setting Up Your WAN Connection.
Safety Getting Started Battery Installation Installation Wireless Configuration 3 Ethernet Configuration Usage Troubleshooting Glossary Click the Next button at the bottom of the screen (you may have to scroll down in the browser to see the Next button). The Telephony Modem displays a screen showing further settings for your connection type. Follow the appropriate link for your connection type: • Dynamic • Static • PPPoE • L2TP Dynamic a. Fill in the Host Name field, using any name you want.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Static a. Fill in the IP Address, Subnet Mask, and ISP Gateway address fields with the information provided by your cable company. b. If you need to enter DNS settings, click the link and proceed to Setting Up DNS. c. Click the Save button. d. Proceed to Configuring the LAN Channel and Name.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary PPPoE a. Fill in the User Name and Password fields with the information provided by your cable company. Enter the password a second time in the Retype Password field. b. If you need to change the MTU size or fill in the Service Name, enter the information as specified by your cable company. c. Click the Save button. d. Proceed to Configuring the LAN Channel and Name.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary L2TP a. Fill in the L2TP Account, L2TP Password, Host Name, and Service IP Address fields with the information provided by your cable company. Enter the password a second time in the Retype Password field. b. If you need to enter a static IP address and subnet mask, enter the information as specified by your cable company. Otherwise, select “Get Dynamically from ISP.” c.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Setting the MAC Address Some cable companies authenticate customers by the MAC address of your computer. In some cases, you may need to change the MAC address of the Telephony Modem’s WAN port. Follow these steps only if your cable company requires this change. 1 From the current Connection Type screen, click the MAC Address link.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Setting Up DNS Follow these steps to set up DNS. 1 From the current Connection Type screen, click the “Set Up DNS” link. The DNS screen appears: 2 If your cable company has provided you with the IP addresses for their DNS servers, enter the IP addresses in the DNS Address and Secondary DNS Address fields.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Configuring the LAN Channel and Name 1 Click the Wireless Setup link to open the Wireless menu, then click the Channel and SSID link to open the Channel and SSID screen: 2 Make the following changes to this screen as desired: • Wireless Channel: Use the default shown in most cases.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Configuring Wireless Security 1 Click the Security link under the Wireless menu to open the Security screen: 2 In the Security Mode menu, choose WPA or WPA-Enterprise unless you have wireless equipment that does not support WPA; in that case, choose 128-bit WEP (more secure) or 64-bit WEP (more compatible with older wireless equipment).
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Configuring Wi-fi Protected Setup (WPS) Wi-fi Protected Setup (WPS) is a standard method for easily configuring a secure connection between your WTM652 and computers or other wifi-capable devices (known as enrollees). Follow these steps to use WPS to connect to the WTM652. 1 Click the Wireless Setup link in the navigation menu, then click Wi-Fi Protected Setup.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary c. If your client device asks for the router’s PIN number: Enter the WTM652 PIN. The PIN can be found on the WPS screen (AP Active PIN) or on a sticker on the back of the WTM652. 4. If the connection is successful, the Secure indicator stops flashing and remains lit.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Configuring the Firewall The WTM652 provides a firewall to protect the computers on your home network from unwanted access. The firewall provides the following features: • Virtual Server Support: if you have a server on your home network that you want to make available to the general Internet, you can configure a virtual server.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary • Type: Choose TCP or UDP. If the service requires passing both TCP and UDP packets, you must create a second row. • Private IP address: the IP address of the server on your internal network. • Private port: the beginning and ending ports of the range required by this service. The private ports may be different from the Inbound ports.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary • Day: choose the beginning and ending day of the week that this block is effective. • Time: choose the beginning and end time of day that this block is effective. • Enable: check this box to activate the block, or clear the check to disable the block. 3 Click the Save button to save your changes. 4 Proceed to Configuring MAC Address Filtering.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary ing the MAC address of a computer, go to Setting the MAC Address and see the sidebar. Note: Make sure you enter the MAC address correctly. The Telephony Modem may completely block access if you enter an incorrect address. 4 Click the Save button to save your changes. 5 Proceed to Configuring DDNS.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary 2 Choose your DDNS provider from the DDNS Service drop-down menu. 3 Enter your DDNS account name, password, and DDNS domain name in the appropriate fields. 4 Click the Update DDNS button. Note: Your domain name may not be immediately associated with your current IP address. Updated DNS information takes some time to propagate across the Internet.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Configuring RIP Enabling RIP (Router Information Protocol) allows the WTM652 to act as a router in your local network. RIP is primarily intended for use in an office environment.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary 2 If NAT is enabled, choose Disable in the NAT Enable/Disable field at the bottom of the screen. 3 Select Enable from the RIP Enable/Disable menu. 4 If your routers need to authenticate to each other, choose the authentication type and enter an authentication key. 5 Click Save.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Configuring Your Ethernet Connection If your computer is equipped with a LAN card providing an Ethernet connection, you may have to configure your computer’s TCP/IP settings. The steps that follow will guide you through setting your computer’s TCP/IP settings to work with the Wideband Cable Modem.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows XP Follow these steps to configure the TCP/IP settings on a Windows XP operating system. Note: Dialog boxes shown on your computer may differ slightly from those shown in this procedure. 1 From the computer, select Start > Settings > Control Panel and double click on the Network Connections icon in the Control Panel.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary 3 Highlight TCP/IP by clicking on it one time, then click on Properties. 4 Click the IP Address tab, click Obtain an IP address automatically, then click OK. 5 Click OK to accept the new settings, and OK again to close the Configuration window. 6 You may have to restart your computer in order for your computer to obtain a new IP address from the network.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows Vista Follow these steps to configure the Ethernet interface for use with Touchstone products. 1 Open the Vista Control Panel. 2 Double-click Network and Sharing Center.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary 3 Click Manage network connections. If prompted for a connection, choose Local Area Connection. 4 Double-click the Local Area Connection to open the Status window: 5 If Windows requests permission to continue, click Continue. 6 Click Properties.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary 7 Double-click Internet Protocol Version 4 (TCP/IPv4). 8 Select Obtain an IP address automatically and Obtain DNS server address automatically, unless instructed otherwise by your cable provider. 9 Click OK to close the Properties windows.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for Windows 7 Follow these steps to configure the Ethernet interface for use with Touchstone products. 1 Open the Windows 7 Control Panel. 2 Click Network and Internet.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting 3 Click Network and Sharing Center. 4 Click Local Area Connection to open the Status window.
Safety Getting Started Battery Installation Installation Wireless Configuration 5 Ethernet Configuration Usage Troubleshooting Glossary Click Properties to open the Properties window.
Safety Getting Started Battery Installation Installation Wireless Configuration 6 Ethernet Configuration Usage Troubleshooting Glossary Select Internet Protocol Version 4 (TCP/IPv4) and click Properties to configure TCP/IPv4. Note: If your cable provider requires TCP/IP version 6, select Internet Protocol Version 6 (TCP/IPv6) and click Properties to configure TCP/IPv6. The TCP/IP properties window for the version you selected displays.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary TCP/IP Configuration for MacOS X Follow these steps to configure the Ethernet interface for use with Touchstone products. 1 Open System Preferences, either by choosing System Preferences from the Apple menu or by clicking the System Preferences icon in the dock. 2 Click the Network icon.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary 3 Choose Automatic from the Location drop-down menu, and Built-in Ethernet from the Show menu. 4 Choose the TCP/IP tab, if necessary. 5 Choose Using DHCP from the Configure IPv4 menu. 6 If necessary, click the Renew DHCP Lease button. 7 Close the System Properties application.
Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Using the Telephony Modem • Setting up Your Computer to Use the Telephony Modem • Indicator Lights for the WTM652A/B Models • Indicator Lights for the WTM652G Model • Using the Reset Buttons L LA LA LA LA AN N N N 4 3 2 1 N Li nk O nl in e U S D S Po w er This chapter describes the controls and features available on the Touchstone Telephony Modem, and cove
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (WAN) The following table shows light patterns for the cable connection during normal operation.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (LAN and telephone) The following table shows light patterns for the Ethernet and wireless LANs, and the telephones, during normal operation.
Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Indicator Lights for the WTM652G Models The Touchstone Telephony Modem has fourteen LED indicator lights to assist in troubleshooting.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Patterns: Normal Operation (WAN and Battery) The following table shows light patterns during normal operation.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Patterns: Startup Sequence The following table shows the Telephony Modem light patterns during each phase of the startup sequence. There are two phases of startup; the Telephony phase and the cable modem phase. Both are outlined below.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Cable Modem Start Up Sequence DS US Online Link Description Flash Off Off Off Downstream search On Flash Off Off Downstream found; upstream search On On Flash Off Downstream and Upstream found; retrieving setup information from cable operator Using the Reset Buttons Router Reset Use the Router Reset button to reset the Ethernet and wireless connect
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Troubleshooting The information in this chapter may help you to clear up common problems. Viewing Connection Information The web-based configuration interface provides screens that can help to trouble shoot connectivity problems. The default IP address of the Telephony Modem is 192.168.2.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Viewing the Security Log The security log keeps a list of system- and firewall-related events. You can use the security log to troubleshoot connectivity problems and to view possible intrusion attempts. To view the security log, choose Firewall from the navigation menu and then Security Log. Click the Refresh button to update the listing.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Backing Up and Restoring the Configuration You can save a copy of the current Telephony Modem router configuration to a local computer. Once you have configured the Telephony Modem as desired, you should back up the configuration so that you can restore it later if needed. Backing Up Follow these steps to back up the configuration.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Resetting the Telephony Modem Router The router can be reset in two ways: a “normal” reset that simply restarts the router (without affecting any phone calls in progress), and a “factory” reset that erases the current configuration to the factory defaults.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary General Problems and Solutions The Telephony Modem is plugged in, but the Power light is off. Check all power connections. Is the power cord plugged in firmly at both ends? If you plugged the power cord into a power strip, make sure the strip is switched on. Avoid using an outlet controlled by a wall switch, if possible. Finally, check the fuse or circuit breaker panel.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary I’m not getting on the Internet. (Ethernet) If you are using a hub, is the hub turned on? Are you using the right type of Ethernet cable? Use the supplied cable for direct connection to a computer; use a cross-over cable for connection to a hub. Press the Router Reset button on the back of the Telephony Modem.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary I don’t have dial tone when I pick up my phone, why? In order for telephone service to be functional on the Telephony Modem, telephone service must have been purchased from the service provider and configured on your Telephony Modem. The following steps should help in identifying the source of the problem.
Safety Getting Started Battery Installation Installation Wireless Configuration 5 Ethernet Configuration Usage Troubleshooting Glossary Is the Telephony Modem plugged into a wall outlet? • If so, unplug the RJ-11 connector at the back of the Telephony Modem and plug in a known working phone. If you now have dial tone, the problem is with the house wiring. Contact your cable company or a qualified wiring technician to correct the house wiring.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Glossary The following is a list of common cable and networking terms. Amp-hour (Ah) A measure of battery capacity. For example, a 1.0Ah battery can nominally supply one Ampere of current for one hour. Category 5 (Cat5) A high-quality type of cable, used for Fast Ethernet (100BaseT) connections. When purchasing Ethernet cables, always look for Category 5 cable.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Downstream In an HFC network, the direction from the head-end to the subscriber. Some older cable documentation may refer to this as the forward path. DOCSIS Data Over Cable System Interface Specification. The interoperability standards used for data communications equipment on an HFC network. EMTA Embedded Multimedia Terminal Adapter.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Headend The “central office” in an HFC network. The headend houses both video and data equipment. In larger cable networks, a “master” headend often feeds several “remote” headends to provide distributed services. HTTP HyperText Transfer Protocol. Hub A box with several Ethernet connectors. Ethernet hubs provide a common point of contact for all connected devices.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary Proxy A device or program that stands in between a server (for example, a web site) and a client (your browser), providing a way to relieve some of the burden from the server.
Safety Getting Started Battery Installation Installation Wireless Configuration Ethernet Configuration Usage Troubleshooting Glossary TDMA Time Division Multiple Access. A method used by DOCSIS-compliant cable modems for sending upstream data with minimal interference. Upstream The path from a subscriber device to the headend. Some older cable documentation may refer to this as the return path or reverse path.
Touchstone® WTM652 Telephony Modem User’s Guide Export Regulations Safety Requirements FCC Part 15 RF Exposure Industry Canada Compliance For Mexico European Compliance Getting Started About Your New Telephony Modem What’s in the Box? Items You Need Getting Service System Requirements Windows MacOS Linux/other Unix About this Manual Ethernet or Wireless? Wireless Both What About Security? Battery Installation and Removal (WTM652G only) Basic Backup Battery Installation Extended Backup Battery Installation M
