User`s guide

General Problems and Solutions

The Telephony Modem is plugged in, but the Power light is off.

Check all power connections. Is the power cord plugged in ﬁrmly at both

ends?

If you plugged the power cord into a power strip, make sure the strip is

switched on.

Avoid using an outlet controlled by a wall switch, if possible.

Finally, check the fuse or circuit breaker panel.

I’m not getting on the Internet (all connections).

It may take over 30 minutes to establish a connection the ﬁrst time you

power up your Telephony Modem, especially when many people are online.

Always leave your Telephony Modem plugged into AC power and connected

to the cable system.

Check the front panel lights:

• The Power and Online lights should be on.

• The Link light should be either on or blinking.

• If the Power light blinks for more than 30 minutes, call your cable

company for assistance.

Check your cable connections. Connectors should be ﬁnger-tight. The coax

cable should not be pinched, kinked, or bent sharply—any of these can cause

a break or short in the cable (you may have to replace the cable). If you

have one or more splitters between the Telephony Modem and CATV outlet,

remove the splitters and connect the Telephony Modem directly to the out-

let.

Proceed to the Ethernet or wireless solutions (next page) if necessary.

Touchstone WTM652 Telephony Modem User’s Guide

Safety

Getting

Started

Battery

Installation

Wireless

Conﬁguration

Ethernet

Conﬁguration Usage Troubleshooting Glossary