User`s guide

I’m not getting on the Internet. (Ethernet)

If you are using a hub, is the hub turned on?

Are you using the right type of Ethernet

cable? Use the supplied cable for di-

rect connection to a computer; use a cross-over cable for connection to a

hub.

Press the Router Reset button on the back of the Telephony Modem.

A misconﬁguration could lock out all access to the Telephony Modem router.

If you think this has happened, see Resetting the Router to Factory Defaults

I’m not getting on the Internet. (Wireless)

Check the indicator lights (see Using the Telephony Modem

) — the WLAN

light should be on.

Does your connection utility discover your wireless LAN? If you turned off

“Broadcast SSID” (see Conﬁguring the LAN Channel and Name

) you need to

manually enter the name of your wireless LAN in the connection utility.

Change your security mode to “WEP” or “disabled” (see Conﬁguring Wireless

Security). If you use “disabled,” enable one of the other security modes as

soon as you ﬁnd the problem.

A misconﬁguration could lock out all access to the Telephony Modem router.

If you think this has happened, see Resetting the Router to Factory Defaults

My wireless Internet connection stops working sometimes.

This is usually caused by interference — two common sources are 2.4GHz

“remote” telephones and microwave ovens. If you cannot remove the inter-

fering product, try using a different channel or setting Protected Mode (see

Conﬁguring the LAN Channel and Name

for both features).

I can get on the Internet, but everything is slow.

If the Web site you are visiting is very popular, that site may be having trou-

ble servicing all the requests. If other sites download quickly, wait for a few

minutes and try again. Usage during peak hours may also affect the con nec-

tion speed.

Other communications on the LAN, or interference with wireless connec-

tions, may slow down your connection.

Touchstone WTM652 Telephony Modem User’s Guide

Safety

Getting

Started

Battery

Installation

Wireless

Conﬁguration

Ethernet

Conﬁguration Usage Troubleshooting Glossary