SURFboard mAX User Guide , Standard Revision W30/W31/W130/W133/W21/W121 P/N 365-095-33717 x.
CommScope legal statements © 2019 CommScope, Inc. All rights reserved No part of this content may be reproduced in any form or by any means or used to make any derivative work (such as translation, transformation, or adaptation) without written permission from CommScope, Inc. and/or its affiliates (“CommScope”). CommScope reserves the right to revise or change this content from time to time without obligation on the part of CommScope to provide notification of such revision or change.
SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 3
Table of contents Chapter 1: Get started.............................................................................. 6 In the box....................................................................................................................... 6 Hardware diagram.......................................................................................................... 6 LED behavior........................................................................................................
Safety and regulatory information............................................................................... 64 Caring for the environment by recycling your ARRIS equipment.................................66 FCC Statements.............................................................................................................66 FCC Interference Statement............................................................................... 66 FCC Declaration of Conformity....................................
Chapter 1 Get started The SURFboard mAX Router can be purchased and installed stand-alone or with an additional mAX Satellite (or even two). The ARRIS SURFboard mAX Manager mobile app steps you through installing your SURFboard mAX home Wi-Fi System using your iOS or Android mobile device. The SURFboard mAX Manager mobile app lets you manage your home network access, Parental Control, Guest Access, and more on all the connected devices (e.g.
Chapter 1: Get started Callout Name Description 1 WAN port For connection to the modem 2 LAC port For connection to modems that support greater than 1Gbps service 3 Ethernet port For ethernet device connections (i.e., TV, game console, PC, etc) 4 Ethernet port For ethernet device connections (i.e.
Chapter 1: Get started Action LED Behavior Downloading software in background Rapidly alternating blue and amber (~1 sec) No WAN or BH connection for more than 30 seconds Solid red mAX Router good WAN connection state Solid blue mAX Router disconnected WAN connection state Solid red Mobile app help and videos Some of the mAX Manager mobile app screens offer video and textual help. Tap Help or Watch Video if you require more information or assistance with something on that screen.
Chapter 2 Set up your SURFboard mAX home network This section covers how to: ■ Get the ARRIS SURFboard mAX Manager mobile app (page 9) ■ Launch the ARRIS SURFboard mAX Manager mobile app (page 9) ■ Create your SURFboard mAX account (page 10) ■ Set up your SURFboard mAX Router (page 12) ■ Get SURFboard mAX Router online (page 16) Get the ARRIS SURFboard mAX Manager mobile app The mobile app is available online as a free download for your mobile device.
Chapter 2: Set up your SURFboard mAX home network Create your SURFboard mAX account From the Log In screen, enter an email to associate with your SURFboard mAX account. You will receive a verification code at this email address to activate your account. This will be the account that manages your home network. If you have an existing account, it will be recognized and you will not be prompted for additional information. Tap Continue. If this is a new account, you will be prompted for account information.
Chapter 2: Set up your SURFboard mAX home network Note: After you enter your account information, you must agree to and accept the Terms and Services (Software License, Warranty, Safety and Regulatory information) to finalize account creation. You can read the Terms and Services by tapping the link ARRIS Terms on this screen. Tap Return on the Terms and Services page to return to this account information screen, and tap the checkbox to agree. Finally, tap Create account to continue.
Chapter 2: Set up your SURFboard mAX home network A valid code results in the Success screen. Tap Continue. Set up your SURFboard mAX Router 1. Unpack the mAX unit(s) and accessories.
Chapter 2: Set up your SURFboard mAX home network Note: If you purchased a 2 pack , there is no need to distinguish which is the Router and which is the Satellite unit: the mAX units are interchangeable. The first unit you install will become the Router and the second will become the Satellite. Tap Continue. 2. We need to learn about your existing home network to instruct you how to proceed. Choose which setup, among the 4 options, best reflects your current home network.
Chapter 2: Set up your SURFboard mAX home network The next screen explains how your configuration will change specific to the option you chose. Follow any instructions and Tap Continue. 3. Unplug your existing modem from power, and if you have an existing Wi-Fi router unplug it from the modem and power as well (if you haven't already done so). Tap Continue.
Chapter 2: Set up your SURFboard mAX home network 4. Connect the mAX unit to your modem with the ethernet cable. Be sure to use the yellow WAN port on the underside of the mAX. Tap Continue. 5. Power up your mAX Router and your modem. Wait for the LED on the mAX unit to alternate white and blue before you tap Continue .
Chapter 2: Set up your SURFboard mAX home network Get SURFboard mAX Router online This section describes how your mobile app pairs with the mAX Router and connects to the Internet. 1. The mAX Manager mobile app searches for the mAX Router. The LED will alternate white and blue during this process. 2. When the app successfully connects to your mAX Router, this screen displays and the LED will alternate white and blue.
Chapter 2: Set up your SURFboard mAX home network Tap Continue. 3. The mAX Router attempts to connect to the Internet. The LED will alternate white and blue during this process. 4. Successful connection to the Internet. The LED will continue to alternate white and blue.
Chapter 2: Set up your SURFboard mAX home network 5. Your mAX Router will take a few minutes to check for new firmware, which improves system performance. If firmware is found, the LED will alternate blue and amber while downloading. 6. If new firmware is found, the LED will alternate blue and amber while it is downloaded.
Chapter 2: Set up your SURFboard mAX home network Tap Continue. If no new firmware is found or after the new firmware is downloaded, the app will report the current firmware version. Tap Continue.
Chapter 2: Set up your SURFboard mAX home network 7. The mAX Manager mobile app will register your device. This keeps your system up-todate with the latest features. When registration is complete, tap Continue. 8. On the Name your Router screen, choose a name to identify your Router. This is useful when you have a mAX Router and a mAX Satellite and want to manage them separately.
Chapter 2: Set up your SURFboard mAX home network Tap Continue.
Chapter 3 Create your SURFboard mAX home network In this section,you will create your SURFboard mAX home Wi-Fi network. 1. Name your home network and choose a password. You will be able to connect and manage all Wi-Fi enabled devices on this new home network.
Chapter 3: Create your SURFboard mAX home network When the LED is solid blue, the network is connected. Note: If you purchased the 2 pack and want to set up your mAX Satellite at this time, see Add a mAX Satellite (page 24).
Chapter 4 Add a mAX Satellite Adding a mAX Satellite to your home network extends your home Wi-Fi coverage. If you purchased a 1 pack, tap I'll do it later on the Add another mAX Satellite screen. You can always purchase and install a mAX Satellite at another time. There are two parts to adding your mAX Satellite: ■ Set up your mAX Satellite (page 24) ■ Get SURFboard mAX Satellite online (page 26) Set up your mAX Satellite To add a mAX Satellite to your home network, tap Install Satellite.
Chapter 4: Add a mAX Satellite Choose if you want to connect the Satellite to your mAX router with a wired connection or wirelessly. Tap Continue.
Chapter 4: Add a mAX Satellite For a wired connection, connect one end of the ethernet cable to a port on the underside of the mAX Satellite and the other end to a port on the underside of the mAX Router - use any port EXCEPT the yellow port labled WAN. Tap Continue. Get SURFboard mAX Satellite online Connect the power adaptor to the underside of the mAX Satellite and plug it into an outlet.
Chapter 4: Add a mAX Satellite Tap Continue. The SURFboard mAX Manager mobile app will search for the Satellite in order to pair. The LED will alternate blue and white during this process. The LED will continue to alternate white and blue when pairing is complete.
Chapter 4: Add a mAX Satellite Tap Continue. It might take a few minutes for the Satellite to connect to the Internet. The LED will continue to alternate between white and blue during this process. After an Internet connection is established, the Satellite will check for any new firmware updates. The latest firmware will improve your system's performance.
Chapter 4: Add a mAX Satellite If new firmware is found, the LED will alternate blue and amber while it is downloaded. After the download is complete, Tap Continue.
Chapter 4: Add a mAX Satellite If no new firmware is found or after the new firmware is downloaded, the mAX Manager mobile app will report the current firmware version. Tap Continue. The mAX Manager mobile app will register your device. This keeps your system up-to-date with the latest features. When registration is complete, tap Continue.
Chapter 4: Add a mAX Satellite On the Name your Router screen, choose a name to identify your Satellite. This makes it easy to identify which devices are connected to the Satellite and which to the Router. You can use the naming conventions provided by tapping to select (example, Bedroom) or use the name it yourself field to create your own.
Chapter 4: Add a mAX Satellite The mAX Manager mobile app will check the connection strength between the mAX Router and Satellite by running a Wi-Fi speed test. This will ensure your Satellite placement gives the optimal network coverage. The progress bar displays the test progression in percentage.
Chapter 4: Add a mAX Satellite At the conclusion of the test, if the connection between the Router and Satellite is poor, you can choose to relocate the Satellite and tap Test again, or skip the test and tap Continue to continue with your mAX Satellite installation. If your location is optimal, tap Continue.
Chapter 5 Manage your mAX home network The Home screen and the Sliding menu (located by tapping the hamburger icon in the top, left-hand corner of the Home screen) allow you to navigate through all the controls and features of your SURFboard mAX Manager mobile app. This section describes the features and controls you will use to manage you mAX home network. Sliding menu screen Your SURFboard mAX Manager mobile app allows you to view, change, and monitor all aspects of your mAX home W-Fi network.
Chapter 5: Manage your mAX home network Home Network Tap Home Network on the Sliding menu screen. This screen is the landing screen for the mAX Manager mobile app and gives you quick access to the features you will use most while managing your home network. Tap the icon (hamburger menu) in the top, left corner of the Home Network screen to access the Sliding menu again. The Home Network screen has 3 sections: Graphic Network panel, View All Devices carousel, and Shortcut panel.
Chapter 5: Manage your mAX home network ■ Tap the Internet globe to run a Wi-Fi speed test. See Wi-Fi Speed Test (page 56) for more information. ■ The values for Internet upstream and downstream speeds (displayed on either side of the globe) report the last known Internet speed test run. This value will display as dashes if the test has not been initiated. ■ The speed value displayed between the mAX Router and Satellite (if applicable) is the speed in Gigabits/second of your Wi-Fi within your home.
Chapter 5: Manage your mAX home network ■ Connected devices reports the number of devices connected to the unit. Tap on Connected devices to view a list of the devices. Tap on an individual device to view connection details. ■ Tap Settings to control the brightness of the LED display. Tap Details to view the name of the unit, firmware version, model name, serial number, and the network name (SSID).
Chapter 5: Manage your mAX home network Scroll down to and tap Advanced. The advanced details include the channel, LAN IP, WAN, and MAC addresses.
Chapter 5: Manage your mAX home network At the bottom of the details screen, tap Reboot Router. Exercise extreme caution before exercising this feature.
Chapter 5: Manage your mAX home network View All Devices panel The center section of the Home Network screen is the View All Devices panel. Swipe left or right to scroll through the alphabetized list of all connected devices to both home and guest networks.
Chapter 5: Manage your mAX home network ■ Captions on connected devices are the assigned, friendly name (or the hostname if not assigned). ■ Tap View All Devices to see and manage all devices that have been added to the network, both connected and offline, in a single screen. ■ Tap a device to display its device details. ■ See Connect devices to your mAX home Wi-Fi network for information about adding your devices to the network.
Chapter 5: Manage your mAX home network Tap a device to display its details. These details include the last time the device accessed the network, which mAX unit it is connected to, and the signal strength. Offline devices will appear idle.
Chapter 5: Manage your mAX home network Shortcut panel The bottom portion of the Home Network screen is the Shortcut panel. This panel provides quick access to the most used features of the SURFboard Max Manager mobile app.
Chapter 5: Manage your mAX home network ■ See Parental Control (page 50) for information about creating profiles and enabling and disabling time blocks for associated devices. ■ See Network Settings (page 44) for information about viewing and managing the devices connected to your mAX Wi-Fi network. ■ See Guest Access (page 47) to set up a separate, secure guest network Network Settings Tap Network Settings on the Sliding menu to view and manage your mAX Wi-Fi home network.
Chapter 5: Manage your mAX home network On this screen you can: ■ Edit your mAX home Wi-Fi network name (SSID) ■ Show the mAX home Wi-Fi network password ■ See a list of all devices connected to the network. Tap the > icon to the right of a device to see details. See View All Devices (page 40) for detail descriptions. ■ Tap the Advanced to view the configurable and read-only settings. See Advanced Network Settings (page 45) for more information.
Chapter 5: Manage your mAX home network From this screen you can view and/or manage your home network settings: ■ LAN IP Address: View your network IP address ■ Gateway IP: View your gateway IP ■ DNS Configuration: The default configuration for this value is “Obtain DNS automatically”. A Domain Name Server is, by default, configured by your Internet Service Provider (ISP). The DNS server allows your devices to access services across the network by name instead numeric IP address.
Chapter 5: Manage your mAX home network ■ ■ ■ ■ be within the home network subnet. From this time forward, the specified device will maintain this IP address. To remove this fixed address, delete the rule. WAN: Based on your Internet Service Provider (ISP) configuration, you may need to set a Static IP for your mAX Router. This is not typical for most users, but may apply to some business accounts.
Chapter 5: Manage your mAX home network To disable the guest network, move the slider to the left. This does not delete the guest network but suspends Internet access for all devices connected to your mAX home Wi-Fi guest network.
Chapter 5: Manage your mAX home network When disabled, the Guest Access mAX Manager mobile app screen appears gray. To enable the network again, move the slider to the left.
Chapter 5: Manage your mAX home network Parental Control Use profiles to assign personal devices to members of the household and manage their network access. Parental Control allows you to enable and disable access for time blocks of hours, days, or weeks by profile. When you assign devices to a profile, the time blocks control all devices on the profile. You can even instantly pause and unpause Internet Access by profile.
Chapter 5: Manage your mAX home network Tap Add new profile. On the Profile Name screen, choose a name for the profile. If you change your mind later, it is easy to change the profile name. Tap Save Changes.
Chapter 5: Manage your mAX home network Each profile you create will have its own profile details screen. This one is named "child". Tap the pencil underneath the profile photo circle to edit the profile name. Tap the profile circle to take a photo with your phone camera or upload one to use as this profile's photo. Before you can add time restrictions or pause access, you need to add devices to this profile. Tap Devices.
Chapter 5: Manage your mAX home network to more than one profile. Tap the device or devices in the list that you want to add to the profile and see the checkbox checked. Tap Save changes and tap the arrow in the upper, lefthand corner of the screen to return to the previous screen. Move the slider to the right on the Pause the Internet option to pause the Internet for all devices associated with this profile. A new screen will display to ensure you want to take this action.
Chapter 5: Manage your mAX home network You can assign time blocks for this profile that will enable and disable Internet access for defined periods of time. Tap Time Block on the profile screen and Add new Time block on the Time Blocks screen. Tap a day or days to set the weekday and to and from to set the time range to disable Internet access for all devices associated with this profile. When you are finished, tap Save changes.
Chapter 5: Manage your mAX home network Now the Time Blocks screen for this profile is populated with all the Time Block rules you have created. You can use the slider to enable (to the right) or disable (to the left) each Time Block. Returning to the completed profile, you can see the number of devices associated with the example "child" and the number of Time Blocks created. To view the details of each, just tap Devices or Time Blocks.
Chapter 5: Manage your mAX home network To delete a profile, tap Delete Profile in red at the bottom of the profile screen. Add Another mAX This feature cannot be accessed remotely. Tap Add Another mAX on the Sliding menu to add 1 or 2 mAX Satellites to your mAX home Wi-Fi network. For more information, see Add a mAX Satellite (page 24). Wi-Fi Speed Test This feature cannot be accessed remotely. Tap Wi-Fi Speed Test on the Sliding menu.
Chapter 5: Manage your mAX home network SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 57
Chapter 5: Manage your mAX home network A test in progression screen will show you progress at the test continues. When testing is complete, the results screen displays information about your Wi-Fi speed.
Chapter 5: Manage your mAX home network Get Alexa Skills Tap Get Alexa Skills on the Sliding menu screen to learn how to get Alexa Skills. Alexa Skills are like apps. You can add them to your mAX to bring products and services to life. To learn more about Alexa Skills, visit www.amazon.com/alexaskills.
Chapter 5: Manage your mAX home network Tap Get an Alexa Rule and follow the on-screen procedure.
Chapter 5: Manage your mAX home network Settings Tap Settings on the Sliding menu to view the SURFboard mAX firmware version and the name and email address of the account holder. About Tap About on the Sliding menu to view licenses associated with this product and find a link to purchase another mAX (or other SURFboard product). You will also find your mAX firmware and SURFboard mAX Manager mobile app versions here.
Chapter 5: Manage your mAX home network FAQ Tap FAQ on the Sliding menu to access the SURFboard mAX Frequently Asked Questions. If you are unable to find your answers there, you can also get support contact information on this screen.
Chapter 5: Manage your mAX home network SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 63
Chapter 6 Appendix: ARRIS Software License, Warranty, Safety and Regulatory information ■ Safety and regulatory information ■ Caring for the environment by recycling your ARRIS equipment ■ FCC statements ● FCC Interference Statement ● FCC Declaration of Conformity ● FCC Radiation Exposure Statement ● Industry Canada (IC) Statement ● IC Radiation Exposure Statement ● Avis D'Industrie Canada (IC) ● Déclaration de IC Sur L'Exposition Aux Rayonnements ■ Wireless LAN information ● Restrictions on the use of wir
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information ■ This device must be installed and used in strict accordance with manufacturer's instructions, as described in the user documentation. ■ Comply with all warning and caution statements in the instructions. Observe all warning and caution symbols that are affixed to this device. ■ To prevent fire or shock hazard, do not expose this device to rain or moisture. The device must not be exposed to dripping or splashing.
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information ■ For added protection during an electrical storm, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device due to lightning and power surges. ■ Do not open the device. Do not perform any servicing other than that contained in the installation and troubleshooting instructions. Refer all servicing to qualified service personnel.
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information must accept any interference received, including interference that may cause undesired operation. FCC Caution: Any changes or modifications to the device not expressly approved by ARRIS could void the user's authority to operate the equipment. FCC Declaration of Conformity ARRIS International, plc.
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information Avis D'Industrie Canada (IC) Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence. L'exploitation est autorisée aux deux conditions suivantes: . l'appareil ne doit pas produire de brouillage, et . l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en compromettre le fonctionnement.
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information If you are uncertain of the applicable policy for the use of wireless equipment in a specific organization or environment, you are encouraged to ask for authorization to use the device prior to turning on the equipment.
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information USING ANY OF THE SOFTWARE, YOU INDICATE YOUR ACCEPTANCE OF EACH OF THE TERMS OF THIS LICENSE. UPON ACCEPTANCE, THIS LICENSE WILL BE A LEGALLY BINDING AGREEMENT BETWEEN YOU AND ARRIS. THE TERMS OF THIS LICENSE APPLY TO YOU AND TO ANY SUBSEQUENT USER OF THIS SOFTWARE.
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information further acknowledge and agree that a violation of this Software License may subject you to administrative penalty and/or criminal liability. The Product is not designed or intended for use in on-line control of aircraft, air traffic, aircraft navigation, or aircraft communications; or in design, construction, operation, or maintenance of any nuclear facility.
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information This Product uses Ookla Speedtest software application which tests the Internet speed between the Product and your Internet Service Provider (ISP). Ookla Speedtest collects certain personal data which is subject to Ookla's privacy policy set forth at http:// www.speedtest.net/privacy. U.S. Government restricted rights The Product and documentation is provided with RESTRICTED RIGHTS.
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this Limited Warranty or to obtain technical support, you must call the ARRIS toll-free phone number 1-866-757-3598. Technical support charges may apply. ARRIS' sole and exclusive obligation under this Limited Warranty for retail sales shall be to repair or replace any Product or Software that does not meet this Limited Warranty.
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information INFRINGEMENT PROVIDED IN THE UNIFORM COMMERCIAL CODE, INCLUDING BUT NOT LIMITED TO, ANY THIRD PARTY’S PATENT(S), TRADE SECRET(S), COPYRIGHT(S), OR OTHER INTELLECTUAL PROPERTY RIGHTS. Some states do not allow for the exclusion of implied warranties, so the above exclusion may not apply to you.
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information THESE ARE YOUR SOLE AND EXCLUSIVE REMEDIES for any and all claims that you may have arising out of or in connection with this Product, whether made or suffered by you or another person and whether based in contract or tort.
ARRIS Contacts Technical services For technical support on ARRIS products, you can contact us by phone, email, or on the web. By telephone The Technical Support Center may be reached at: 1-888-944-HELP (4357). Additional support numbers are located at: Phone Support. On the web The ARRIS Membership site located at https://www.arris.com/support gives you the ability to request access to numerous service and support tools once you are registered on that site.
Corporate Headquarters ARRIS · Suwanee · Georgia · 30024 · USA T: 1-678-473-2000 F: 1-678-473-8470 www.arris.
