User's Guide

Table of contents
Chapter 1: Get started..............................................................................6
In the box....................................................................................................................... 6
Hardware diagram.......................................................................................................... 6
LED behavior........................................................................................................ 7
Mobile app help and videos.......................................................................................... 8
Chapter 2: Set up your SURFboard mAX home network............................9
Get the ARRIS SURFboard mAX Manager mobile app................................................... 9
Launch the ARRIS SURFboard mAX Manager mobile app..............................................9
Create your SURFboard mAX account..........................................................................10
Set up your SURFboard mAX Router............................................................................12
Get SURFboard mAX Router online............................................................................. 16
Chapter 3: Create your SURFboard mAX home network..........................22
Chapter 4: Add a mAX Satellite.............................................................. 24
Set up your mAX Satellite............................................................................................ 24
Get SURFboard mAX Satellite online........................................................................... 26
Chapter 5: Manage your mAX home network......................................... 34
Sliding menu screen..................................................................................................... 34
Home Network............................................................................................................. 35
Graphic Network panel...................................................................................... 35
View All Devices panel.......................................................................................40
Shortcut panel....................................................................................................43
Network Settings.......................................................................................................... 44
Advanced Network Settings...............................................................................45
Guest Access.................................................................................................................47
Parental Control............................................................................................................50
Add Another mAX........................................................................................................ 56
Wi-Fi Speed Test...........................................................................................................56
Get Alexa Skills............................................................................................................. 59
Settings......................................................................................................................... 61
About............................................................................................................................ 61
FAQ................................................................................................................................62
Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and
Regulatory information....................................................................... 64
SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 4