User's Guide

Chapter 1
Get started
The SURFboard mAX Router can be purchased and installed stand-alone or with an
additional mAX Satellite (or even two). The ARRIS SURFboard mAX Manager mobile app
steps you through installing your SURFboard mAX home Wi-Fi System using your iOS or
Android mobile device.
The SURFboard mAX Manager mobile app lets you manage your home network access,
Parental Control, Guest Access, and more on all the connected devices (e.g., smartphones,
cameras, tablets, computers, Smart TVs, gaming consoles, and more) all across your mAX
Wi-Fi home network.
The ARRIS SURFboard mAX Manager mobile app supports your mobile devices running iOS
9.0 and above and Android 5.0 and above, and requires a cable or DSL modem connected to
your ISP.
In the box
Check that the following items are included in the box. If any items are missing, call ARRIS
Technical Support at 1-866-757-3598 for assistance.
Item Description
1 pack: 1 mAX Router
OR
2 pack: 1 mAX Router
& 1 Satellite
High-speed Router/Satellite
with 1 WAN and 3 LAN
ethernet ports
Power Adaptor Power adaptor for an electrical
wall outlet connection
Ethernet Cable Standard Category 5e (CAT5e)
or higher network cable
Hardware diagram
This diagram and table explains the ports on the underside of your mAX router and satellite.
SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 6