User's Guide

Chapter 6: Appendix: ARRIS Software License, Warranty, Safety and Regulatory information
date of purchase from ARRIS or from an authorized ARRIS reseller. To take advantage of this
Limited Warranty or to obtain technical support, you must call the ARRIS toll-free phone
number 1-866-757-3598. Technical support charges may apply. ARRIS' sole and exclusive
obligation under this Limited Warranty for retail sales shall be to repair or replace any
Product or Software that does not meet this Limited Warranty. All warranty claims must be
made within the applicable Warranty Period.
General information. The warranties described in this Section shall not apply: (i) to any
Product subjected to accident, misuse, neglect, alteration, Acts of God, improper handling,
improper transport, improper storage, improper use or application, improper installation,
improper testing or unauthorized repair; or (ii) to cosmetic problems or defects which result
from normal wear and tear under ordinary use, and do not affect the performance or use of
the Product. ARRIS' warranties apply only to a Product that is manufactured by ARRIS and
identified by ARRIS owned trademark, trade name or product identification logos affixed
to the Product. ARRIS does not warrant to you, the end user, or to anyone else that the
Software will perform error free or without bugs.
Any dealings with any third parties (including advertisers and/or sponsors) appearing on
the Product, and any other terms, conditions, warranties or representations associated with
such dealings are solely between you and those third parties. ARRIS is not responsible for
examining or evaluating, and does not warrant the offerings of, any of these businesses
or individuals or the content of their websites. ARRIS does not assume any responsibility
or liability for the actions, products, or website contents of any third parties. You should
carefully review their privacy statements and other conditions of use.
You acknowledge that some security breaches involve attacks on data. For example, there
are viruses and other malware that: (i) delete or destroy your data (sometimes individual
files, but sometimes even an entire disk by corrupting a master boot record or other key
element); (ii) modify your files (such as parasitic malware that attaches itself to a file and
modifies the file to enable its own execution and/or propagation); and (iii) encrypt files
on your drive (such as ransomware that uses asymmetric encryption). The best way for
you to protect yourself from these types of attacks is frequent back-ups of your data to
another device/location. This provides another copy of the data in the event that the
attacking software has deleted, modified, or destroyed the data. It is your sole and exclusive
responsibility to back-up all data and files on your device so that they can be restored in the
event of an attack on your data. Without such a back-up, it may not be possible to restore
any deleted, destroyed, or modified data/content. McAfee is not liable for loss of or recovery
of data, or for files or loss of use of systems or networks arising from attacks on data.
Our Products come with guarantees that cannot be excluded under the Australian Consumer
Law. You are entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled to have the goods
repaired or replaced if the goods fail to be of acceptable quality and the failure does not
amount to a major failure.
ARRIS IS NOT RESPONSIBLE FOR, AND PROVIDES ANY SOFTWARE ON AN “AS IS” AND
“AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND. EXCEPT AS EXPRESSLY
STATED IN THIS SECTION (“WARRANTY INFORMATION”). THERE ARE NO WARRANTIES
OR REPRESENTATIONS OF ANY KIND RELATING TO THE PRODUCT, EXPRESS, IMPLIED
OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF DESIGN,
MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND TITLE, OR ANY WARRANTY
ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE, OR AGAINST
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