User's Guide

ARRIS Contacts
Technical services
For technical support on ARRIS products, you can contact us by phone, email, or on the web.
By telephone
The Technical Support Center may be reached at: 1-888-944-HELP (4357). Additional support
numbers are located at: Phone Support.
On the web
The ARRIS Membership site located at https://www.arris.com/support gives you the ability
to request access to numerous service and support tools once you are registered on that
site.
One specific tool is Ask ARRIS, which is the Technical Support web portal. You will need to
register for this tool using your support contract ID and email address. Ask ARRIS is located
at: https://ask.arris.com.
There you will be able to access:
■
Support Contact Information for all products
■
Knowledge Base Information (also known as Solutions)
■
User Documentation
■
Current open support cases
■
Ability to create a new support case (for technical support or repair and return)
■
Training Webcast
By email
The Technical Support Center may also be reached by email. Email addresses for ARRIS
products are located at: Email Support.
Technical training
For more information about our Global Knowledge Services Department and the programs
we offer, email us at: [e-mail]
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