User's Guide

Chapter 1: Get started
Action LED Behavior
Downloading software in background Rapidly alternating blue and
amber (~1 sec)
No WAN or BH connection for more than 30 seconds Solid red
mAX Router good WAN connection state Solid blue
mAX Router disconnected WAN connection state Solid red
Mobile app help and videos
Some of the mAX Manager mobile app screens offer video and textual help. Tap Help or
Watch Video if you require more information or assistance with something on that screen.
Help is also available on the Sliding menu screen accessed on the mobile app Home screen.
Here you can access our Frequently Asked Questions, get contact information for ARRIS
support, upload logs, and tap to navigate to our self-help site.
Another useful help tool is the mAX videos. You can access the videos directly on Youtube at
the following URLs:
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SURFboard mAX Router Placement: https://youtu.be/r_n8IPWudM4
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Meet SURFboard mAX : https://youtu.be/N7OTGktwCVI
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SURFboard mAX LED Descriptions: https://youtu.be/M6of26Cj3Ik
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SURFboard mAX 101: https://youtu.be/VsY8ogQpF0U
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SURFboard mAX Box Contents: https://youtu.be/x-qt6j5u9e0
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Connecting Your SURFboard mAX Wi-Fi Router: https://youtu.be/J8eDLI4ztLs
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Setting Up Your SURFboard mAX Account: https://youtu.be/I_s6GdCxMSQ
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Creating a Home Network with SURFboard mAX: https://youtu.be/CQKrzTyuYN4
If you require more assistance than provided in this User Guide:
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Visit the ARRIS Support website for email, chat, and customer support: www.arris.com/
selfhelp
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Call ARRIS Technical Support: 1-866-757-3598
SURFboard mAX User Guide Standard Revision W30/W31/W130/W133/W21/W121 8