SURFboard mAX User Guide, DRAFT Revision x.
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Table of contents CommScope legal statements...................................................................................... 2 Chapter 1: Get started.............................................................................. 5 In the box....................................................................................................................... 6 Hardware diagrams........................................................................................................ 6 LED behavior......
Start or view speed tests................................................................................... 48 Add another mAX...............................................................................................49 Get Alexa Skills................................................................................................... 49 Help.................................................................................................................... 49 About.......................................
Chapter 1 Get started SURFboard mAX products combine the latest Wi-Fi technologies (802.11ac and 802.11ax) with a tri-band design to deliver whole-home Wi-Fi coverage with broadband speeds. With a dedicated 4x4 multi-Gigabit band to link mesh units, you get the speeds you pay for! SURFboard mAX home Wi-Fi devices are available in multiple speed capabilities and packages. Each product has a designation which translates its wireless LAN standard and maximum speed capability.
Chapter 1: Get started The ARRIS SURFboard Central mobile app assists you with product setup and functions as your interface into your SURFboard mAX products. It steps you through installing your SURFboard mAX Wi-Fi home network using your iOS or Android mobile device and lets you manage your home network access, Parental Control, Guest Access, and more on all your connected devices (e.g., smartphones, cameras, tablets, computers, smart TVs, gaming consoles, and more) across your mAX Wi-Fi home network.
Chapter 1: Get started Callout Name Description 1 Power For connection to the power adaptor included in the box. 2 LAN Ethernet port For Ethernet device connections (i.e., TV, game console, PC, etc). 3 WAN Ethernet For connection to your cable/DSL modem or fiber ONT device. port 4 Reset button Resets the mAX to factory defaults. 5 LAC port For connection to modems that support greater than 1Gbps service. 6 WPS button To connect client devices and add satellite units.
Chapter 1: Get started LED behavior This table describes the mAX LED behavior.
Chapter 1: Get started Mobile app help Some of the SURFboard Central mobile app screens offer textual help. Tap the ? if you require more information or assistance with something on that screen. Help is also available on the Side menu, accessed from the Collapsed menu icon on the mobile app Home screen. Here, you can read our Frequently Asked Questions, get contact information for ARRIS support, tap to navigate to our self-help site, or get answers quickly with our Live chat feature.
Chapter 2 Set up your SURFboard mAX home network These are the tasks you will perform to set up your SURFboard mAX home Wi-Fi network. 1. Get the ARRIS SURFboard Central mobile app (page 10) 2. Launch the ARRIS SURFboard Central mobile app (page 10) 3. Create your SURFboard account (page 11) 4. Set up your SURFboard mAX router (page 15) 5. Get your SURFboard mAX router online (page 17) 6. Setup your home Wi-Fi network and set a password (page 20) 7.
Chapter 2: Set up your SURFboard mAX home network Create your SURFboard account 1. On the SAY HELLO TO YOUR NEW SURFBOARD DEVICE! screen, tap GET STARTED to begin the setup process. The app may need to request permissions to improve the app experience during setup. The screen explains the purpose of each of these permission requests. 2. Tap CONTINUE after granting the required permissions. 3. On the first SELECT YOUR DEVICE BELOW screen, select the SURFboard Mesh Wi-Fi Triband device group and tap NEXT.
Chapter 2: Set up your SURFboard mAX home network 4. On the second SELECT YOUR DEVICE BELOW screen, select your SURFboard mAX model which will function as your router. 5. Scroll down, if necessary, and tap NEXT. 6. Perform one of the following depending on whether you have an existing SURFboard account: a. If you do not already have a registered account, tap to SIGN UP, fill out the requested information and agree to the Terms and Conditions. Tap SIGN UP again to complete registration.
Chapter 2: Set up your SURFboard mAX home network b. If you already have a registered account, enter your Email ID associated with your account and tap SIGN IN. Shortly, you will receive a verification code at the email address you provided. This code is only valid for 24 hours. 7. Enter the code on the ENTER VERIFICATION CODE screen. 8. When verification is complete, the CODE VERIFIED screen will display. Tap NEXT. SURFboard mAX User Guide DRAFT Revision x.
Chapter 2: Set up your SURFboard mAX home network SURFboard mAX User Guide DRAFT Revision x.
Chapter 2: Set up your SURFboard mAX home network Set up your SURFboard mAX router 1. You can follow the network optimization recommendations based on the information you provided about your network or opt to skip the recommendations and begin router set up. To optimize your network, tap HELP ME OPTIMIZE MY NETWORK and continue with step 2 or tap SKIP OPTIMIZATION to begin router set up and skip to step 3. 2.
Chapter 2: Set up your SURFboard mAX home network 3. 4. 5. 6. 7. 8. Fiber-based Modem or Gateway Internet access is proided through a single device. The optical fiber cable connects to the gateway and Wi-Fi is provided through the built-in functionality of the fiber gateway device. I Don't Know My Configuration Your configuration is not covered by one of the above selections or you are unsure if it does.
Chapter 2: Set up your SURFboard mAX home network Get your SURFboard mAX router online This topic describes how your SURFboard Central mobile app pairs with the mAX router, and the router connects to the Internet. Depending on your SURFboard mAX router model, you may initially pair with your router through Bluetooth or Wi-Fi. If you are setting up an AX11000 (W31) or AX7800 (W30), your mobile device will pair using Bluetooth.
Chapter 2: Set up your SURFboard mAX home network 3. The mAX router will now be connected to the Internet. This will take a few minutes. The LED will alternate white and blue during this process. Tap NEXT. 4. With a successful connection to the Internet, the LED will continue to alternate white and blue, but the SUCCESSFULLY CONNECTED TO THE INTERNET screen displays. Tap NEXT.
Chapter 2: Set up your SURFboard mAX home network If your firmware is already up-to-date or after the firmware is updated, the router will be registered. Registration ensures that you will always be running the latest and greatest firmware for maximum performance. After your mAX router updates and registers, your mobile device will reconnect to the mAX router so you can setup your Home Wi-Fi network. SURFboard mAX User Guide DRAFT Revision x.
Chapter 2: Set up your SURFboard mAX home network Setup your home Wi-Fi network and set a password 1. Name your home network and choose a password. You will be able to connect and manage all Wi-Fi enabled and wired devices on this new home network. Tap NEXT. Note: A shortcut - If you previously had a home Wi-Fi network, you can use the network name (SSID) and password from your old network as the network name (SSID) and password for your new network.
Chapter 2: Set up your SURFboard mAX home network Add devices to home network Ensure Wi-Fi is enabled for the device you wish to connect to your SURFboard mAX Wi-Fi home network. Repeat these steps for each device. Note: If you had a previous Wi-Fi network and used the same SSID (network name) and password for your SURFboard mAX home Wi-Fi network, your devices should connect automatically. 1. In your device Settings, browse to the available Wi-Fi networks. 2.
Chapter 3 Adding a SURFboard mAX satellite Adding a mAX satellite to your home network extends your home network Wi-Fi coverage. After you install and configure your router, you will be given the option to add one, even two, satellites to your SURFboard mAX home network. Note: Some screenshots throughout this chapter may contain images of a model different that your own, these are simply examples and the app on your mobile device should represent the model you are configuring.
Chapter 3: Adding a SURFboard mAX satellite ■ Get your SURFboard mAX satellite online (page 24) Set up your SURFboard mAX satellite 1. Tap INSTALL NOW to add an additional satellite to your mAX home Wi-Fi network. 2. Read the explanation of satellites on the ADD A NEW SATELLITE screen and tap NEXT. 3. From the box your mAX satellite came in, locate the additional mAX unit and power cord and then tap NEXT. 4.
Chapter 3: Adding a SURFboard mAX satellite Get your SURFboard mAX satellite online 1. Use the provided power adapter and plug the satellite into an outlet and then tap NEXT. Note: If you are setting up AXE6600 (W161) devices from the same pack, your mAX unit will already be paired with the satellit unit. The units will connect automatically once you have powered up the satellite device. 2. Your mobile device will attempt to connect to the satellite to begin the configuration.
Chapter 3: Adding a SURFboard mAX satellite 6. Now, your setup will be finalized. This could take a few minutes. When complete, the CONGRATULATIONS screen displays in your mobile app. Tap CONTINUE. The SURFboard Central command center screen appears providing a layout of the user interface of the app. Your mAX home Wi-Fi network will begin to calibrate based off the addition of your new satellite. This can take up to 15 minutes to complete.
Chapter 4 SURFboard Central mobile app features The main navigational features of the SURFboard Central mobile app are the Home, Network, and Parental Control screens - all accessible by tapping the corresponding icon at the bottom of the SURFboard Central mobile app - and a Side menu, accessed by tapping the Collapsed menu icon at the top, left-hand corner of the Home screen. The Home screen gives you router and satellite information as well as details about devices both connected and offline.
Chapter 4: SURFboard Central mobile app features Home Tap the Home icon at the bottom of the SURFboard Central mobile app to return to the Home screen from anywhere in the SURFboard Central mobile app. These are the main features on the Home screen. 1 Collapsed menu icon. Tap to access the Side menu. 2 Notifications. Tap the Notification bell to display firmware updates, incidents of new devices connecting to your network, unsuccessful router responses, and more. 3 Information. Indicates an issue.
Chapter 4: SURFboard Central mobile app features mAX router and satellite details To access information about your mAX router or satellite(s), tap Home at the bottom of the SURFboard Central mobile app and then tap the image of the router or satellite to display details about it. The details window for the router or satellite displays the device's name at the top of the window, a filter for the different connection types, and information about connected devices and connection strength.
Chapter 4: SURFboard Central mobile app features Ethernet Only devices with wired connections. 2 Total number of devices connected to the router or satellite using selected connection type filter. 3 Number of connected devices with excellent connectivity using selected connection type filter. 4 Number of connected devices with medium connectivity using selected connection type filter. 5 Number of connected devices with poor connectivity using selected connection type filter.
Chapter 4: SURFboard Central mobile app features the device name, view UL and DL speeds and the connection (6.0, 5.0, or 2.4 GHz), the last network access time, if it is currently online or offline, and addresses. Edit name for mAX and devices You can change the name of your mAX router, satellite(s), and connected devices as much and as often as you like. 1. Tap the pencil next to a router, satellite, or connected device image/name. 2. Enter a name for the router, satelite, or device.
Chapter 4: SURFboard Central mobile app features Note: If you decide to cancel the action, tap the x in the top-right corner of the confirmation screen. SURFboard mAX User Guide DRAFT Revision x.
Chapter 4: SURFboard Central mobile app features Network Tap Network at the bottom of the SURFboard Central mobile app to access these settings. Setup and manage Guest network A Guest network is a separate, secure network apart from your main network. ▶ Enabling your Guest network: 1. Tap Network at the bottom of the SURFboard Central mobile app. 2. Move the Enable/Disable Guest Network switch to the right to enable the Guest network feature.
Chapter 4: SURFboard Central mobile app features ▶ Renaming your Guest network: 3. Tap the + to expand the Guest Wi-Fi Network section. 4. Tap the pencil next to Network Name (SSID) to enter a new name or password for your Guest network. 5. Tap SAVE CHANGES. ▶ Sharing your Guest network credentials: 6. To send the login information to a guest, tap SHARE CREDENTIALS, and choose from email, text, or any other of the options to send the credentials. ▶ Disabling your Guest network: 7.
Chapter 4: SURFboard Central mobile app features Network settings Although the SURFboard mAX Wi-Fi home network works very well with the default settings, there may be instances where you wish to change some of them. You can access all the settings by tapping NETWORK at the bottom of the SURFboard Central mobile app, add tapping the + to expand Network Settings.
Chapter 4: SURFboard Central mobile app features ▶ 1. 2. 3. ▶ 4. Access Path: Tap Network at the bottom of the SURFboard Central mobile app. Expand Network Settings with the + button. Tap General Settings. Enable or disable Bridge mode: Move the slider for Bridge Mode to the left to disable or to the right to enable. Manage Port Forwarding rules Port forwarding is when particular traffic needs to be sent to particular devices by utilizing an IP address.
Chapter 4: SURFboard Central mobile app features ▶ 1. 2. 3. ▶ 4. CAUTION: When enabling or disabling IPv6 support, your mAX router will reboot and it may take some time for your devices to reconnect. Access Path: Tap Network at the bottom of the SURFboard Central mobile app. Expand Network Settings with the + button. Tap General Settings. Enable or disable IPv6 support: Move the slider for IPv6 Enable to the left to disable or to the right to enable.
Chapter 4: SURFboard Central mobile app features 4. Select the Automatic option. Your mAX router will retrieve DNS information from your ISP. ▶ Static DNS configuration: 5. Select the Static option. Your mAX router will retrieve DNS information from your ISP. a. Add an IP address for your Primary DNS server. b. Add an IP address for your Secondary DNS server. LAN Settings Reserve a LAN IP for a device The mAX router assigns an IP address for every device that joins your mAX Wi-Fi home network.
Chapter 4: SURFboard Central mobile app features 3. Tap LAN Settings > LAN Subnet and DHCP Range Configuration. ▶ Configure LAN Subnet: 4. Select a Subnet to use for your Home network. The SURFboard mAX provides three options: ■ 192.168.7.# (default) ■ 10.0.0.# ■ 172.16.0.# Example: If you change to 10.0.0.#, your mAX router will be assigned the IP address 10.10.0.1 and all your devices' IP addresses will also begin with 10.0.0 ▶ Configure DHCP range: 5.
Chapter 4: SURFboard Central mobile app features Time Zone Set time zone Your time zone is generally automatically determined by your mAX router. If this is not the case, you can set this manually. Only North American time zones are supported by the SURFboard mAX. ▶ Access Path: 1. Tap Network at the bottom of the SURFboard Central mobile app. 2. Expand Network Settings with the + button. 3. Tap Time Zone. ▶ Set time zone: 4. Tap the box next to your time zone to select it.
Chapter 4: SURFboard Central mobile app features When you are home, the test will report download and upload speeds between your device running the SURFboard Central mobile app and the router, and also for the router and the Internet. When you are remote, you will get results between the router and Internet only. 3. While the test is in progress, tap STOP TEST if you want to discontinue testing. 4. Tap VIEW HISTORY to review and compare previous speed tests. The last 20 speed tests are retained in history.
Chapter 4: SURFboard Central mobile app features Parental Control Your mAX router uses profiles to assign personal devices to members of the household and manage their network access. Parental Control allows you to enable and disable access for time blocks of hours, days, or weeks by profile. When you assign devices to a profile, the time blocks you create control all devices on the profile. You can even instantly pause and unpause Internet access by profile or for all profiles on the entire network.
Chapter 4: SURFboard Central mobile app features 2. On the PROFILE NAME screen, enter a name for the profile. This could be an individual's name or an event like Dinner Time, for example. The profile will be the vehicle you use to control Internet access for all of its associated devices, whether a person or an event. You will get an error if you choose a profile name that already exists in your network. Profile names must be unique. 3. Tap CREATE PROFILE. 4.
Chapter 4: SURFboard Central mobile app features A list of network connected devices, both online and offline, displays. If a device has been added to another profile already, it will not display in this list. Devices can only belong to one profile. 3. Tap the box next to the device or devices that you would like to add to the user profile and tap ADD DEVICE when you are finished. Now, the user profile page will show that devices have been added to the profile, as well as the number of devices added. 4.
Chapter 4: SURFboard Central mobile app features Note: You must have a profile with associated devices created (page 42), and be sure that Parental Control is enabled (page 41) before beginning. 1. On the user profile, tap + Add Rule. 2. Tap ADD TIME SCHEDULE. 3. On the ADD TIME SCHEDULE window, select the days of the week (EVERY DAY or CUSTOM) to disable Internet access for this profile.
Chapter 4: SURFboard Central mobile app features b. Tap the rule you wish to delete (the time band for disabling Internet access). c. Swipe to the left and tap the red delete message. Pause Internet access You can instantly enable or disable Internet access for all profiles or for a single profile with the Pause Internet feature. All devices associated with paused profiles are affected.
Chapter 4: SURFboard Central mobile app features A Delete button appears to the right of the profile/rule/associated device. 2. Tap the Delete button to confirm the removal. The profile/rule/associated device will be removed on your SURFboard mAX router. This may take a few moments to complete. SURFboard mAX User Guide DRAFT Revision x.
Chapter 4: SURFboard Central mobile app features Side menu Access the Side menu by tapping the Collapsed menu icon the Home screen. at the top, left-hand corner of The Side menu has eight buttons which you can tap to Add a Device or Remove a Device; start a Speed Test or view previous tests; Add a New Satellite to your network; Get Alexa Skills; get Help; learn About licensing and purchase information; and view your Settings. SURFboard mAX User Guide DRAFT Revision x.
Chapter 4: SURFboard Central mobile app features Related information Add or remove other SURFboard devices (page 48) Start or view speed tests (page 39) Adding a SURFboard mAX satellite (page 22) Get Alexa Skills (page 49) Help (page 49) About (page 49) Settings (page 50) Add or remove other SURFboard devices ■ If you would like to add or remove a SURFboard Cable Modem, refer to the associated SURFboard Quick Start Guide or SURFboard User Guide of your device.
Chapter 4: SURFboard Central mobile app features When you are home, the test will report download and upload speeds between your device running the SURFboard Central mobile app and the router, and also for the router and the Internet. When you are remote, you will get results between the router and Internet only. 3. While the test is in progress, tap STOP TEST if you want to discontinue testing. 4. Tap VIEW HISTORY to review and compare previous speed tests. The last 20 speed tests are retained in history.
Chapter 4: SURFboard Central mobile app features In addition, this screen also provides a convenient link to purchase another SURFboard mAX to use as a satellite to further expand the range of your mAX home network. Finally, the VIEW LICENSES button provides relevant safety and regulatory information on handling your mAX router and the radio signals it uses provide your mAX home network.
Appendix A ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information ■ ■ ■ ■ ■ ■ ■ ■ Safety information Caring for the environment by recycling your ARRIS equipment FCC statements Wireless LAN information Open Source software information Software license Privacy notice Warranty information Safety and regulatory information Read all safety and regulatory information before installing your device and setting up your home network connection.
Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information ■ This device was qualified under test conditions that included the use of the supplied cables between system components. To ensure regulatory and safety compliance, use only the provided power and interface cables and install them properly. ■ Different types of cord sets may be used for connections to the main POWER supply circuit.
Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information ■ Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the device or use forced air to remove dust. ■ For added protection, unplug the device from the wall outlet and disconnect the cables to avoid damage to this device during lightning activity or power surges. CAUTION: To reduce the risk of fire, use only No. 26 AWG or larger (e.g.
Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information FCC statements FCC Interference statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential environment.
Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information ■ This device may not cause interference, and ■ This device must accept any interference, including interference that may cause undesiredoperation of the device. CAN ICES-3 (B)/NMB-3 (B) In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.
Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information Wireless LAN information Note: This applies to devices that provide Wi-Fi capability. This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is designed to be interoperable with any other wireless DSSS and OFDMA products that comply with: ■ The IEEE 802.
Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information Open Source software information For instructions on how to obtain a copy of any source code being made publicly available by ARRIS related to software used in this ARRIS product, you may send your request in writing to: ARRIS Software Pedigree Operations 2450 Walsh Avenue Santa Clara, CA 95051 USA The ARRIS website opensource.arrisi.com also contains information regarding use of open source.
Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information USE the Software only in connection with the operation of the Product. TRANSFER the Software (including all component parts and printed materials) permanently to another person, but only if the person agrees to accept all the terms of this License.
Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information and excluding the provisions of the UN Convention on Contracts for the International Sales of Goods and the Uniform Computers Information Transactions Act. THIS LICENSE SHALL TERMINATE AUTOMATICALLY if you fail to comply with the terms of this License. Wireless communications, including those sent and received by the Product, are not secure communications.
Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information Warranty Information CommScope, Inc.
Appendix A: ARRIS Safety, Environment, Regulatory, Software License, Privacy, and Warranty information What additional provisions should I be aware of? Because it is impossible for ARRIS to know the purposes for which you acquired this Product or the uses to which you will put this Product, you assume full responsibility for the selection of the Product for its installation and use.
Contacts Technical services For technical support, you can contact us by phone, email, or on the web. By telephone The Technical Support Center may be reached at: ■ +1-215-323-2346 ■ +1-888-944-HELP (4357). Additional support numbers are located at: https://www.commscope.com/globalassets/ digizuite/294037-arris-combined-contact-information-phone.pdf. For faster service, use your IVR support ID. On the web Please visit Ask ARRIS, which is the Technical Support web portal.
: Contacts Additional email addresses for ARRIS products are located at: https:// www.commscope.com/globalassets/digizuite/1651-techsupport-contact-informationemail.pdf. Technical training For more information about our Global Knowledge Services Department and the programs we offer, email us at: techtraining@commscope.com. SURFboard mAX User Guide DRAFT Revision x.
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