Warranty

Warranty Information
Art Carpet USA offers a limited warranty for their exclusive rug collections against manufacturing defects. This
warranty does not cover any damage due to serging, resulting from clips that may be used to suspend rugs on a
display rack. If a manufacturing defect has been identified upon receipt of rug, or develops under normal
conditions of use, Art Carpet USA. will repair or replace the damaged rug, at their option, without charge. To file
a warranty claim on an Art Carpet USA rug, contact an authorized Art Carpet USA dealer. The original receipt
is required for proof of purchase, and is not transferable.
There are outside elements that may affect your rug's appearance over time. Many of these conditions
are not covered under this warranty. These conditions are normal and are not considered manufacturing
defects. These include, but are not limited to the following:
Color and texture may vary slightly from specification samples or from one rug to another. Roll
marks are caused by rolling the rug for shipment, but will normally disappear with routine
vacuuming. Rolling the rug for shipping can cause seam peaking. Carefully rolling your rug in the
opposite direction will minimize this problem, and it should disappear after a few weeks. Shedding
is normal for new rugs and will decrease significantly with routine cleaning. Matting and crushing
can occur in all rugs, especially at pivot points and traffic paths. Regular and proper maintenance
help to minimize these characteristics. Highlighting and shading, particularly in cut pile rugs, result
from light reflecting at different angles on the surface. Watermarking or pooling is caused by the
reversal or bending of carpet fibers so that light is either absorbed or reflected from the surface.
Ridges or rows may develop in high-traffic areas. Exposure to sunlight, humidity, heat, oxides and
other atmospheric gases may cause color changes. Improper maintenance can also affect color
appearance. Wet areas, like bathrooms, may cause texture and color changes due to humidity and
exposure to chemicals such as chlorine. Soil and stain resistance are excellent in all of our rugs, but
no rug is impervious to everything. Routine care and cleaning are vital to maintaining long-term
durability and appearance.
WARNING: Attempting to clean your rug with a wet process of any kind, including, but not
limited to: hot water extraction, carpet shampooing, or commercial aerosol foam products
intended for broadloom carpet may permanently damage your rug and will void your warranty.
Warranty Information
Art Carpet USA. provides a one-year limited repair or replacement warranty. Art Carpet USA warrants to the
initial purchaser and original seller that our rugs will be free from manufacturing defects for a period of one year
from date of delivery to the original seller. This is a limited warranty and contains specific exclusions and
limitations.
A. Exclusions and Limitations
Repair or Replacement Warranty does not cover certain inherent characteristics including, but not limited to, those
described above, which may affect the product's appearance and/or performance over time. It is only applicable to
products placed in use indoors and in environments maintained at normal temperature and humidity. It does not
cover tears, burns, cuts, pulls, or other damage, deterioration, stain, loss of color or appearance caused by abuse,
or improper or inadequate maintenance. It does not cover products placed in use on stairs, ramps, or any area
regularly subjected to wheeled or rolling apparatus.
B. Remedy Exclusions
Liability and exclusive remedy of Art Carpet USA. under this warranty is limited to actual repair or replacement.
Art Carpet USA’s total liability shall not exceed the invoice amount to the original seller. Art Carpet USA is not
responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or
consequential damages or costs associated with repair or replacement.
C. Nontransferable
Warranties extended on Art Carpet USA products are intended for the protection of the initial purchaser and are
not transferable to any other party.
Returns:
Should it be necessary to return your Art Carpet USA rug, you must contact and work through the original seller,
who must obtain return authorization from Art Carpet USA. and comply with specific procedures. If the original
seller cannot be found, or is no longer in business, contact Art Carpet USA directly at:
Telephone: [phone]
Fax: [phone]
Email: [e-mail]