User Guide

For units purchased outside the United States, service will be
provided by an authorized distributor of Applied Research and
Technology, Inc.
SSEERRVVIICCEE
The following information is provided in the unlikely event that
your unit requires service.
1) Be sure that the unit is the cause of the problem. Check to
make sure the unit has power supplied, all cables are connect-
ed correctly, and the cables themselves are in working condi-
tion.
2) If you find the unit to be at fault, write down a complete
description of the problem, including how and when the prob-
lem occurs, and a description of your complete setup before
calling Customer Service.
3) Call our Customer Service department for a Return
Authorization (RA) number or questions regarding technical
assistance. Customer Service hours are 9:00am to 6:00pm
Eastern Time, Monday through Friday.
4) Pack the unit in its original carton or a reasonable substitute.
The packing box is not recommended for a shipping carton. Put
the packaged unit in another box for shipping. Print the RA
number clearly on the outside of the shipping box. Print your
return shipping address on the outside of the box.
5) Include with your unit: a return shipping address (we cannot
ship to a P.O. Box), a copy of your purchase receipt, a daytime
phone number, and a description of the problem. Keep your
manual!
6) Ship your unit to:
APPLIED RESEARCH AND TECHNOLOGY, INC.
215 TREMONT STREET
ROCHESTER, NEW YORK 14608
ATTN: REPAIR DEPARTMENT
RA#_______________________
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The two 12AX7A tubes in your PRO VLA have been specially
selected and sorted to specific operating tolerances. The ori-
gianl tubes should provide years of trouble-free performance. In
the event they need to be replaced, we reccommend replacing
them with tubes available from
A R T. We cannot guarantee consistent performance from “off-
the-shelf” replacements.
WWAARRRRAANNTTYY AANNDD SSEERRVVIICCEE IINNFFOORRMMAATTIIOONN
LLiimmiitteedd WWaarrrraannttyy
Warranty service for this unit will be provided by Applied
Research & Technology, Inc. in accordance with the following
warrant statement.
Applied Research & Technology, Inc. (A R T) warrants to the
original purchaser that this product and the components there-
of will be free from defects in workmanship and materials for a
period of
ffiivvee yyeeaarrss
from the date of purchase. Applied Research
& Technology, Inc. will, without charge, repair or replace, at its
option, defective product or component parts upon prepaid
delivery to the factory service department or authorized service
center, accompanied by proof of purchase date in the form of a
valid sales receipt.
EEXXCCLLUUSSIIOONNSS
: This warranty does not apply in the event of mis-
use or abuse of the product or as a result of unauthorized alter-
ations or repairs. This warranty is void if the serial number is
altered, defaced, or removed.
A R T reserves the right to make changes in design or make
additions to or improvements upon this product without any
obligation to install the same on products previously manufac-
tured.
A R T shall not be liable for any consequential damages, includ-
ing without limitation damages resulting from loss of use. Some
states do not allow limitation of incidental or consequential
damages, so the above limitation or exclusion may not apply to
you. This warranty gives you specific rights and you may also
have other rights which vary from state to state.
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