Operating instructions

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SERVICE
The following information is provided in the unlikely event that your unit requires
service.
1) Be sure that the unit is the cause of the problem. Check to make sure the unit has
the proper power supplied, all cables are connected correctly, and the cables
themselves are in working condition.
2) If you find the unit to be at fault, write down a complete description of the problem,
including how and when the problem occurs. Please write down a description of your
complete setup before calling Customer Service.
3) Contact our Customer Service Department at [phone] for your Return
Authorization number or questions regarding technical assistance or repairs. Customer
Service hours are 9:00 AM to 5:00 PM Eastern Time, Monday through Friday.
4) Pack the unit in its original carton or a reasonable substitute. The packing box is not
recommended as a shipping carton. Put the packaged unit in another box for shipping.
Print the RA number clearly on the outside of the shipping box. Print your return
shipping address on the outside of the box.
5) Include with your unit: a return shipping address (we cannot ship to a P.O. Box), a
copy of your purchase receipt, a daytime phone number, and a description of the
problem.
6) Ship your unit (keep your manual!) to:
APPLIED RESEARCH AND TECHNOLOGY
215 TREMONT STREET
ROCHESTER, NEW YORK 14608
RA# ____________________
Fill in the following information for your reference:
Date of purchase ___________________
Purchased from ___________________
Serial number ___________________