Warranty

WARRANTY
INFORMATION
The manufacturer offers a limited one year warranty for their exclusive rug collections against
manufacturing defects. This warranty does not cover any damage due to surging, or to fringe resulting
from clips that may be used to suspend rugs on a display rack. If a manufacturing defect has been
identified upon receipt of rug, or develops under normal conditions of use, the manufacturer will repair
or replace the damaged rug, at their option, without charge. To file a warranty claim on one of their
rugs, contact an authorized dealer. The original receipt is required for proof of purchase, and is not
transferable.
There are outside elements that may affect your rug's appearance over time. Many of these conditions
are not covered under this warranty. These conditions are normal and are not considered
manufacturing defects. These include, but are not limited to the following:
Due to the use of natural fibers and dyes, color and texture may vary slightly from specification samples
or from one rug to another. Roll marks are caused by rolling the rug for shipment, but will normally
disappear with routine vacuuming. Rolling the rug for shipping can cause seam peaking. Carefully rolling
your rug in the opposite direction will minimize this problem, and it should disappear after a few weeks.
Shedding is normal for new rugs, especially those with cut piles, and will decrease significantly with
routine cleaning. Small filaments of yarn that dislodge and gather on the carpet surface, especially in
busy areas, may cause piling and shedding, and this will also minimize with regular vacuuming. Matting
and crushing can occur in all rugs, especially at pivot points and traffic paths. Regular and proper
maintenance help to minimize these characteristics. Highlighting and shading, particularly in cut pile
rugs, result from light reflecting at different angles on the surface. Watermarking or pooling is caused by
the reversal or bending of carpet fibers so that light is either absorbed or reflected from the surface.
Occasional sprouting, pulls, or loss of single tufts of fiber is normal. Simply trim the tuft with sharp
shears and vacuum. Ridges or rows may develop in high-traffic areas. Exposure to sunlight, humidity,
heat, oxides and other atmospheric gases may cause color changes. Improper maintenance can also
affect color appearance. Wet areas, like bathrooms, may cause texture and color changes due to
humidity and exposure to chemicals such as chlorine. Soil and stain resistance are excellent in all of our
hand-knotted rugs, but no rug is impervious to everything. Routine care and cleaning are vital to
maintaining long-term durability and appearance.
WARNING: Attempting to clean your rug with a wet process of any kind,
including, but not limited to, hot water extraction, carpet shampooing, or
commercial aerosol foam products intended for broadloom carpet may
permanently damage your rug and will void your warranty.