Warranty

WARRANTY INFORMATION
The manufacturer offers a limited 30 day for their exclusive Lamp collections against manufacturing
defects. This warranty does not cover any damage due to surging, or to fringe resulting from clips that
may be used to suspend Lamps on a display rack. If a manufacturing defect has been identified upon
receipt of a Lamp, or develops under normal conditions of use, the manufacturer will repair or replace
the damaged Lamp, at their option, without charge. To file a warranty claim on one of their Lamps,
contact an authorized dealer. The original receipt is required for proof of purchase, and is not
transferable. There are outside elements that may affect your Lamp's appearance over time. Many of
these conditions are not covered under this warranty. These conditions are normal and are not
considered manufacturing defects. Exposure to sunlight, humidity, heat, oxides and other atmospheric
gases may cause color changes. Improper maintenance can also affect color appearance. Wet areas, like
bathrooms, may cause texture and color changes due to humidity and exposure to chemicals such as
chlorine. Soil and stain resistance are excellent in all of our hand-knotted Lamps, but no Lamp is
impervious to everything. Routine care and cleaning are vital to maintaining long-term durability and
appearance. WARNING: Attempting to clean your Lamp with a wet process of any kind, including, but
not limited to, hot water extraction, shampooing, or commercial aerosol foam products intended for
broadloom carpet may permanently damage your Lamp and will void your warranty. The manufacturer
provides a 30 day limited repair or replacement warranty. We warrant to the initial purchaser and
original seller that our Lamps will be free from manufacturing defects for a period of 30 days from date
of delivery to the original seller. This is a limited warranty and contains specific exclusions and
limitations.
A. Exclusions and Limitations Repair or Replacement Warranty does not cover certain inherent
characteristics including, but not limited to, those described above, which may affect the product's
appearance and/or performance over time. It is only applicable to products placed in use indoors and in
environments maintained at normal temperature and humidity. It does not cover tears, burns, cuts,
pulls, or other damage, deterioration, stain, loss of color or appearance caused by abuse, or improper or
inadequate maintenance.
B. Remedy Exclusions Liability and exclusive remedy of the manufacturer. Under this warranty is limited
to actual repair or replacement. The manufacturer is not responsible for bodily injury, property loss or
damage, removal or relocation of furnishings, or any incidental or consequential damages or costs
associated with repair or replacement.
C. Nontransferable Warranties extended on the manufacturer’s products are intended for the
protection of the initial purchaser and are not transferable to any other party. Returns: Should it be
necessary to return you’re Lamp, you must contact and work through the original seller, who must
obtain return authorization from the manufacturer, and comply with specific procedures.